1 / 6Reviewers describe a small, homey community where staff often know residents by name, with several families praising consistent long-term care and stable leadership. However, other reviews report serious overnight staffing gaps and unresponsive administration, suggesting the experience can vary widely depending on shift and which staff are present.
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Saint Therese of Westlake is a senior living community in Westlake, Ohio offering Assisted Living and Independent Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.0 out of 5 across 21 reviews.
Saint Therese of Westlake, located in Westlake, Ohio, offers Assisted Living and Independent Living for seniors. The community operates as a smaller facility where staff know residents by name and can respond quickly to changes in their health or needs.
Families consistently praise the core care team's warmth and attentiveness. Residents and their families highlight staff who show genuine compassion, particularly with those managing dementia or working toward rehabilitation goals. The facility maintains a clean, decorated environment, and families appreciate stable leadership and low administrative turnover, one family noted their mother has lived there 2.5 years with the same nursing and administrative staff throughout. However, reviews reflect real tensions: some families report excellent experiences with consistent, engaged caregiving, while others describe serious gaps during overnight shifts, inadequate staffing levels, and unresponsive administration. One family wrote that "staff would be welcoming but this place seems miserable" when describing inconsistencies in how they were treated.
The community holds a 4 out of 5 Google rating across 21 reviews. The divide between five-star and one-star assessments suggests the quality of care and attention may vary significantly depending on shift, staffing levels, and which team members are present during visits and care periods.
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Help Me Choose4overall · 21 ratings combined
4★ on Google (21)
Kelsey Pease
Jun 2026
I just came back from visiting my Grandma who is a resident here. She was telling me how great the staff is. And she especially loves the pop in visits from the administrator Stephanie to make sure everything is going okay. It’s the best feeling knowing my grandma is not only receiving exceptional care but that she is HAPPY! Thank you guys for all you do and the difference you make in your residents life’s as well as their families! God bless!
Phoenix Firebird
May 2026
I give them a generous 3. Why because the every day hire employees deserve better for the exception of one. When staffing is short they call an agency for extras. Agency sit around on their phones while residents swaller in their own urine and feces. Dementia residents who cant do for themselves are left to fend for themselves. Unattended for 8 to 10 hours over night. Laundry stacks up, residents smell of feces, no hydration or snacks given. And these agency girls are not held accountable for their laziness. Its really sad 😔. For the amount of money paid you would think even mediocre care should be given.
Michael Helco
Apr 2026
Beautiful facility with a great location right off of Detroit Road! Great team in place, they’ve always done well with the clients that I know have stayed there!
Susy Banks
Apr 2026
0 stars! This place has gone downhill. No one knows what they’re doing. Administration and Saint Therese could care less about their residents, no staff, different people every-time I come to visit my stepmother. DO NOT PUT YOUR FAMILY IN THIS PLACE. They say they care when all it is is a money grab to them. Run far away from this place!
Katie Bugsy
Apr 2026
Saint Therese needs to investigate who they have running this place! My father was here and we removed him the beginning of this month and when coming to visit my dad I would over hear administration Stephanie calling residents and her staff out of their names! Some staff would be welcoming but this place seems miserable, they hold a good image on the outside but inside and the way it’s being ran is a no go. Limited activities with barely anything to do, no one to be found in building when looking for assistance, residents don’t seem too happy either. Anytime I filed a complaint to the administration she seemed to care less and no issues were ever handled for my dad. Do better Saint Therese!
Saint Therese of Westlake offers Assisted Living and Independent Living.
Saint Therese of Westlake is located at 29591 Detroit Rd in Westlake, Ohio.
Reviewers describe a small, homey community where staff often know residents by name, with several families praising consistent long-term care and stable leadership. However, other reviews report serious overnight staffing gaps and unresponsive administration, suggesting the experience can vary widely depending on shift and which staff are present.
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