Cleveland Bro
Oct 2025
breakfast, lunch and dinner was not that good, cold and unpleasing, sometimes the chicken is still frozen when served in salads, the hallways smells like crap at times and the viewing areas are hardly swept up, calls to the nurses station went unanswered at times, when discharged and i think an important thing i was told that prescriptions would be called in to our pharmacy that should of been checked by the RN and doc working that day, no heart pill, blood tinner or pain med was not called in i called left message to have them call me on Monday, and Tuesday goes by no call from royal oak, I call there after 3pm had to leave another message, but my mom saw her doctor today and said those meds should have been called in, so she missed 2 days of meds she should of been taking, Question how many doctors when in a place like royal oak is really taking care of patients correctly? oh the physical therapy was a surprise they would come in once a day Monday to Friday in the mornings and leave as fast as they can because of the amount of patients they have, really no patient care there. its like wham bam good bye. Don't get me wrong everyone was nice except for couple rude staff this is what we pay for or insurance pays for to put you in a place like this that are underfunded and short staffed at times (no one wants to work now adays) but some one has to be making money from somewhere. but my concern is the meds not being called in and missed for 2 days, my mom having a pacemaker just put in i would think some kind of heart pills are needed as well as blood tinners now i wonder if they were giving her those while in there. when your use to living a certain way and have to end up in a place like this it smacks you in the face - i gave it 2 stars because 98% had smiles and sounded like they cared about the patient until you leave, your not their problem anymore there should be better places and better care
