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O'neill Healthcare Middleburg Heights

7250 Old Oak Blvd

3.4(91 ratings)· Middleburg Heights average: 3.5

O'neill Healthcare Middleburg Heights, photo 11 / 5

Quick Facts

Total units
82
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
82
Hospital adjacency
Located directly across from Southwest General Hospital
On-site specialists
Physicians in cardiology, geriatrics, and orthopedic surgery
Quality rating
Holds a 5-star CMS rating
Hospital partnerships
Partners with Cleveland Clinic and University Hospitals St. John

What Families Think

Reviews for this skilled nursing and rehab facility are sharply mixed: one family described phenomenal, caring staff and a supportive therapy team, while several others reported serious lapses in basic care, cleanliness, and staffing. The facility sits across from Southwest General Hospital and maintains on-site physician specialists, but multiple reviewers raised concerns about call-bell response times, hygiene, and management.

The Good

  • Therapy team praised as supportive and encouraging
  • One family called staff phenomenal, caring and professional
  • On-site physicians in cardiology, orthopedics, geriatrics
  • Located directly across from Southwest General Hospital
  • Holds a 5-star CMS quality rating

The Bad

  • Multiple reports of slow call-bell response times
  • Several reviewers cite chronic understaffing affecting care
  • Reports of unclean rooms and neglected hygiene
  • One report of billing errors after resident's death
  • One report of rude, poorly managed staff communication

AI-generated from reviews and community data.

O'neill Healthcare Middleburg Heights is a senior living community in Middleburg Heights, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 91 reviews.

About O'neill Healthcare Middleburg Heights

O'Neill Healthcare Middleburg Heights is a skilled nursing facility offering long-term care and short-term rehabilitative stays in Middleburg Heights, Ohio. The facility holds a 5-star CMS rating and was formerly known as Century Oak Care Center.

The community provides skilled nursing care and rehabilitative senior therapy services. It features a spacious therapy gym with state-of-the-art equipment and offers specialized cardiac and stroke rehabilitative therapy. The facility has 82 skilled nursing beds available for both long-term and short-term stays.

Located on Old Oak Boulevard, O'Neill Healthcare Middleburg Heights is situated across from Southwest General Hospital. The facility is conveniently positioned off Bagley Road, approximately 3 minutes from Highway 71 and 9 minutes from Cleveland Hopkins Airport, with easy access to shopping, churches, the Cleveland Metroparks, and dining options.

The community maintains partnerships with multiple healthcare providers and hospitals including Cleveland Clinic locations, University Hospitals St. John Medical Center, Southwest General Health Center, and others. On-site physicians include specialists in internal medicine, geriatric medicine, cardiology, and orthopedic surgery.

O'Neill Healthcare Middleburg Heights engages residents through community events and activities, including seasonal celebrations and sponsored outings at local senior centers in the surrounding area.

Types of Care at O'neill Healthcare Middleburg Heights

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security
  • Transportation Services

Activities

  • Birthday / Holiday Parties
  • Day Trips and Outings
  • Grocery Shopping and Errands
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of O'neill Healthcare Middleburg Heights

3.4overall · 91 ratings combined

3.4★ on Google (91)

Dawn Nara

Jul 2026

via Google

This place is awful. They don't offer good care. Do not put your family here. My husband is there for physical therapy. If you ask questions about their care the staff gets nasty. All in one week my husband was told they were out of ice packs milk juice and clear soda. It takes them over 10; minutes to answer a call bell. If patient asks for something the nurse and aids never come back. Social worker only a designee and nott acting as patient advocate. She was only interested in arguing not solving problems for patient. Admission person wasn't present upon admission. Processes of nursing home and care plan not discussed with patient and family. Dietician not full time either. Nurses not listening to patients medical complaints and calling doctor. I would not put your family here for rehab. Also problems accessing their services as well.

Kevin

May 2026

via Google

So Google says this place has 5 stars! Not even close to .0000001 star! My parent used the toilet at 0800 and clogged it up, it wasn't cleaned until i made a fuss about it at 7pm. I finally found a nurse working and not on his phone, a middle aged black gent, who was more then happy to help. But all day Noone else would check on my family member. His trash was over flowing, the floor is sticky and dirty the bed was urine filled and disgusting. They don't check on him to wash his cloths I have to come here and Clean the room. Take his cloths home to because Facebook is more important then doing what's required for these ppl here! I walked around to find staff doing absolutely nothing but playing on their phones! Sad very sad. This is what we have to look forward to when we age! No thanks! Please if you have family in one of these home go check on them!

Rachel Stoskopf

Dec 2025

via Google

Absolutely terrible facility. My grandfather had to call 911 himself while having a heart attack because he was ignored multiple times by his CNA. If I could give negative stars I would.

Rhonda Wheeler

Dec 2025

via Google

Awful place. Skin breakdown, bedsores due to not changing people and leaving them soiled for hours. Undignified care. Not treated like humans.

Tim McMinn

Oct 2025

via Google

Through circumstances in life I had to put my wife in Oneills Middleburgh Hts she received the best care from the Nurses to house keeping<br>and our Administration staff who worked very hard to keep up with appointments and medicine.I would highly recommend Oneill for a loved ones care

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Government Inspection History

5 inspection visits in the last three years, 36 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 4, 2025Fire Safety StandardHealth Standard7 citations
  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 22, 2025

  • Have properly located and lighted "Exit" signs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 22, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 22, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 22, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 22, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 22, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2025

Oct 29, 2024Health ComplaintInfection Control1 citation
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Nov 8, 2024

Jul 6, 2023Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 21, 2023

Dec 27, 2022Fire Safety StandardHealth Standard11 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2023

  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2023

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2023

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2023

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2023

  • Have power receptacles that are properly grounded.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2023

  • Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2023

Feb 20, 2020Fire Safety StandardHealth Standard16 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 10, 2020

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 10, 2020

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 10, 2020

  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 10, 2020

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 10, 2020

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 10, 2020

  • Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 10, 2020

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 10, 2020

  • Properly provide smoke detection systems in areas open to corridors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 10, 2020

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 10, 2020

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2020

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2020

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2020

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2020

  • Establish policies and procedures for volunteers.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 31, 2020

  • Establish roles under a Waiver declared by secretary.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 31, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does O'neill Healthcare Middleburg Heights offer?

O'neill Healthcare Middleburg Heights offers Skilled Nursing / Long Term Care.

Where is O'neill Healthcare Middleburg Heights located?

O'neill Healthcare Middleburg Heights is located at 7250 Old Oak Blvd in Middleburg Heights, Ohio.

What do families say about O'neill Healthcare Middleburg Heights?

Reviews for this skilled nursing and rehab facility are sharply mixed: one family described phenomenal, caring staff and a supportive therapy team, while several others reported serious lapses in basic care, cleanliness, and staffing. The facility sits across from Southwest General Hospital and maintains on-site physician specialists, but multiple reviewers raised concerns about call-bell response times, hygiene, and management.

How did O'neill Healthcare Middleburg Heights do on recent health and safety inspections?

O'neill Healthcare Middleburg Heights had 5 government inspection visits in the last three years, with 36 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit O'neill Healthcare Middleburg Heights?

Submit the Request Information form on this page to connect with O'neill Healthcare Middleburg Heights and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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