Rachel Cruz
Apr 2026
Horrible experience. They are in desperate need of staff, training, empathy and compassion.
Oak Hills
3650 Beavercrest Drive
3(29 ratings)· Lorain average: 4.2
1 / 5Quick Facts
- Total units
- 80
- Medicare rating
- 3 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 80
- Location
- Directly across from Mercy Health Lorain Hospital
- Pulmonary care
- Dedicated program for COPD, pneumonia, respiratory failure
- Hospice access
- Contracted palliative and hospice care for long-term residents
- Transportation
- Facility van for medical appointments and outings
CMS Care Compare
What Families Think
Reviews for Oak Hills are mixed and skew negative, with multiple serious reports of missed care, unanswered call needs, and short staffing. A few reviewers praise the rehab therapy and food quality, but concerns about basic care consistency appear repeatedly.
The Good
- Physical, occupational, and speech therapy on-site
- Praised food quality and rehab staff by one reviewer
- Wound care program with weekly physician rounds
- Located across from Mercy Health Lorain Hospital
The Bad
- Multiple reports of missed showers and hygiene neglect
- One report of severe bed sores and delayed wound care
- Reports of understaffing affecting basic resident needs
- One report of a medication (insulin) not administered on time
AI-generated from reviews and community data.
About Oak Hills
Oak Hills Nursing Center is a skilled nursing and rehabilitation facility located in Lorain, Ohio, across from Mercy Health Lorain Hospital. The 74-bed community provides short-term rehabilitation for patients transitioning from hospital to home care, as well as long-term care services.
The facility offers physical therapy, occupational therapy, and speech therapy, along with specialized services including diathermy, E-stim, ultrasound, and a dynamic standing/balance machine. Oak Hills operates a Pulmonary Care Program called EMPOWER PULMONARY, which serves residents with COPD, pneumonia, asthma, or respiratory failure. The community also maintains a proactive wound care program with weekly rounds, staff and resident education, and access to physicians specializing in wound care and reconstruction.
Residents stay in private and semi-private rooms with access to beautiful grounds. A nutritionist and chef prepare three daily meals with snacks available anytime. The facility includes a beauty salon and barbershop for resident grooming services.
Activities at Oak Hills feature independent and group programs, specialized cognitive games, recreational outings, monthly social events, and specialized shopping. A facility van provides transportation to doctor's appointments and community outings. Long-term care residents have access to contracted palliative and hospice care services, with a medical director and hospitalist actively involved in resident support.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
3overall · 29 ratings combined
3★ on Google (29)
Rachel Miller
Sep 2025
They have been great to my mom
Crystal Jones
Jul 2025
It's 10:30 P.M and my mom hasn't had her insulin today, At all!! 138 sugar. Apparently, they ran out of her insulin and need to order some more. Also, I know my mom isn't the easiest person to care for but she hasn't had a shower in who knows how long, no one wants to change her. I understand they are understaffed but tell me why no one can figure out who is going to change her. I understand times are tough and they're understaffed but that doesn't excuse the negligence. It's just not right! I'm disappointed by the way my mother is being treated. I wish I could do more for her!! She might have a functioning mind and trust me I know it's not always a rational mind. She's ornery as all get out but she's still human and deserves to be treated with more humanity than what she's been receiving. Do better!
Jamie Cornell
Jul 2025
They lost my sister's clothes and one employee keeps try to kiss her
Tina Marie
Jun 2025
My mother-in-law is currently in this facility and although we haven't had any complaints about the way she is being treated or cared for the problem is at the front door. You cannot get in or get out without an employee. They should have someone sitting at the front desk 24/7 so people can get in and out. Sometimes we are at the front door for five solid minutes buzzing to get in and no one is around. Same thing when you go to leave, you cannot get out without them putting in the code. At one time we had a whole line of people waiting to get out of the facility and couldn't because no one was around. This needs to change.
Frequently Asked Questions
What types of care does Oak Hills offer?
Oak Hills offers Skilled Nursing / Long Term Care.
Where is Oak Hills located?
Oak Hills is located at 3650 Beavercrest Drive in Lorain, Ohio.
What do families say about Oak Hills?
Reviews for Oak Hills are mixed and skew negative, with multiple serious reports of missed care, unanswered call needs, and short staffing. A few reviewers praise the rehab therapy and food quality, but concerns about basic care consistency appear repeatedly.
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