Rachel Cruz
Apr 2026
Horrible experience. They are in desperate need of staff, training, empathy and compassion.
1 / 5Quick Facts
- Total units
- 80
- Medicare rating
- 3 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 80
- Inspections
- View history (48 citations)
- Location
- Directly across from Mercy Health Lorain Hospital
- Pulmonary care
- Dedicated program for COPD, pneumonia, respiratory failure
- Hospice access
- Contracted palliative and hospice care for long-term residents
- Transportation
- Facility van for medical appointments and outings
CMS Care Compare
What Families Think
Reviews for Oak Hills are mixed and skew negative, with multiple serious reports of missed care, unanswered call needs, and short staffing. A few reviewers praise the rehab therapy and food quality, but concerns about basic care consistency appear repeatedly.
The Good
- Physical, occupational, and speech therapy on-site
- Praised food quality and rehab staff by one reviewer
- Wound care program with weekly physician rounds
- Located across from Mercy Health Lorain Hospital
The Bad
- Multiple reports of missed showers and hygiene neglect
- One report of severe bed sores and delayed wound care
- Reports of understaffing affecting basic resident needs
- One report of a medication (insulin) not administered on time
AI-generated from reviews and community data.
Oak Hills is a senior living community in Lorain, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.0 out of 5 across 29 reviews.
About Oak Hills
Oak Hills Nursing Center is a skilled nursing and rehabilitation facility located in Lorain, Ohio, across from Mercy Health Lorain Hospital. The 74-bed community provides short-term rehabilitation for patients transitioning from hospital to home care, as well as long-term care services.
The facility offers physical therapy, occupational therapy, and speech therapy, along with specialized services including diathermy, E-stim, ultrasound, and a dynamic standing/balance machine. Oak Hills operates a Pulmonary Care Program called EMPOWER PULMONARY, which serves residents with COPD, pneumonia, asthma, or respiratory failure. The community also maintains a proactive wound care program with weekly rounds, staff and resident education, and access to physicians specializing in wound care and reconstruction.
Residents stay in private and semi-private rooms with access to beautiful grounds. A nutritionist and chef prepare three daily meals with snacks available anytime. The facility includes a beauty salon and barbershop for resident grooming services.
Activities at Oak Hills feature independent and group programs, specialized cognitive games, recreational outings, monthly social events, and specialized shopping. A facility van provides transportation to doctor's appointments and community outings. Long-term care residents have access to contracted palliative and hospice care services, with a medical director and hospitalist actively involved in resident support.
Types of Care at Oak Hills
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Salon / Barber
- Transportation Services
Activities
- Birthday / Holiday Parties
- Day Trips and Outings
- Grocery Shopping and Errands
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Oak Hills
3overall · 29 ratings combined
3★ on Google (29)
Rachel Miller
Sep 2025
They have been great to my mom
Crystal Jones
Jul 2025
It's 10:30 P.M and my mom hasn't had her insulin today, At all!! 138 sugar. Apparently, they ran out of her insulin and need to order some more. Also, I know my mom isn't the easiest person to care for but she hasn't had a shower in who knows how long, no one wants to change her. I understand they are understaffed but tell me why no one can figure out who is going to change her. I understand times are tough and they're understaffed but that doesn't excuse the negligence. It's just not right! I'm disappointed by the way my mother is being treated. I wish I could do more for her!! She might have a functioning mind and trust me I know it's not always a rational mind. She's ornery as all get out but she's still human and deserves to be treated with more humanity than what she's been receiving. Do better!
Jamie Cornell
Jul 2025
They lost my sister's clothes and one employee keeps try to kiss her
Tina Marie
Jun 2025
My mother-in-law is currently in this facility and although we haven't had any complaints about the way she is being treated or cared for the problem is at the front door. You cannot get in or get out without an employee. They should have someone sitting at the front desk 24/7 so people can get in and out. Sometimes we are at the front door for five solid minutes buzzing to get in and no one is around. Same thing when you go to leave, you cannot get out without them putting in the code. At one time we had a whole line of people waiting to get out of the facility and couldn't because no one was around. This needs to change.
Government Inspection History
7 inspection visits in the last three years, 48 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Mar 4, 2026Health Complaint4 citations
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 27, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 27, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 27, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 27, 2026
Jun 5, 2025Fire Safety StandardHealth ComplaintHealth Standard13 citations
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 26, 2025
Have restrictions on the use of highly flammable decorations.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 26, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 26, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 26, 2025
Meet requirements for sections of health care facilities separated by fire resistive construction.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 26, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 26, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 26, 2025
Dispose of garbage and refuse properly.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 26, 2025
Ensure proper usage of power strips and extension cords.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 26, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 26, 2025
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 26, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2025
Apr 5, 2025Health Complaint1 citation
Have policies on smoking.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Apr 9, 2025
Dec 5, 2024Health Complaint1 citation
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 10, 2024
Jul 5, 2024Health Complaint1 citation
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 19, 2024
Aug 4, 2022Fire Safety StandardHealth Standard10 citations
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 15, 2022
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 15, 2022
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 15, 2022
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 15, 2022
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 15, 2022
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 15, 2022
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 15, 2022
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 15, 2022
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 15, 2022
Have power receptacles that are properly grounded.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 15, 2022
Aug 15, 2019Fire Safety StandardHealth Standard18 citations
Use approved construction type or materials.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 25, 2019
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 25, 2019
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 25, 2019
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 25, 2019
Construct fire resistant interior walls.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 25, 2019
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 25, 2019
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 25, 2019
Install emergency lighting that can last at least 1 1/2 hours.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 25, 2019
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 25, 2019
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 25, 2019
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 25, 2019
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2019
Assess the resident when there is a significant change in condition
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2019
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2019
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2019
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2019
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2019
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Oak Hills offer?
Oak Hills offers Skilled Nursing / Long Term Care.
Where is Oak Hills located?
Oak Hills is located at 3650 Beavercrest Drive in Lorain, Ohio.
What do families say about Oak Hills?
Reviews for Oak Hills are mixed and skew negative, with multiple serious reports of missed care, unanswered call needs, and short staffing. A few reviewers praise the rehab therapy and food quality, but concerns about basic care consistency appear repeatedly.
How did Oak Hills do on recent health and safety inspections?
Oak Hills had 7 government inspection visits in the last three years, with 48 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Oak Hills?
Submit the Request Information form on this page to connect with Oak Hills and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Oak Hills? Claim this listing to update photos, pricing, and details. It's free.
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