MyLivingChoice

Rochester Manor

40 Whitehall Road

4.2(78 ratings)· Rochester average: 4

Part of Genesis HealthCare · 137 communities · 4.1★ average

Rochester Manor, photo 11 / 6

Quick Facts

Total units
108
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
108
Recognition
AHCA Bronze Quality Award Winner
Veteran Support
We Honor Veterans community partner
Rehab Focus
Orthopedic rehab for joint replacement, injuries, amputation
Stay Options
Offers respite care alongside long-term stays

What Families Think

Rochester Manor is a skilled nursing facility in Rochester, New Hampshire, focused on short-term rehabilitation, long-term care, and respite stays. While the community holds a 4.1-star Google rating from 71 reviewers, no detailed reviewer comments were provided to describe specific family experiences.

The Good

  • Offers orthopedic rehab for joint replacement and injuries
  • AHCA Bronze Quality Award recipient
  • We Honor Veterans community partner
  • Director of Nursing has 20+ years geriatric experience
  • Comfortable common areas for family visits

The Bad

  • No published pricing information available
  • No amenities listed for the community
  • No detailed reviewer feedback provided to verify care quality

AI-generated from reviews and community data.

Rochester Manor is a senior living community in Rochester, New Hampshire offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.2 out of 5 across 78 reviews.

About Rochester Manor

Rochester Manor is a skilled nursing facility in Rochester, New Hampshire, offering post-hospital short-term rehabilitation as well as long-term and respite care. The facility accepts Medicare, Medicaid, and most private insurances, with staff dedicated to serving the medical and rehabilitation needs of individuals recovering from illness or injury.

The community provides orthopedic rehabilitation services including joint replacement, injuries, and amputation recovery. Therapeutic services are managed by a team of occupational, physical, and speech therapists. The facility is an AHCA Bronze Quality Award Winner and a We Honor Veterans community partner.

Rochester Manor features comfortable common and lounge areas where residents can gather with friends and family. The medical team is led by Dr. Magued Rizkalla, who has served as Medical Director since October 2017 and brings multiple years of experience in long-term care.

The nursing and rehabilitation staff emphasize quality of life, dignity, and respect in resident care. The Director of Nursing brings over 20 years of nursing experience, including specialized focus on geriatric care. The Director of Rehabilitation oversees occupational, physical, and speech therapy services, while the Senior Director of Social Services provides support for residents throughout their stay, whether preparing to return home or receiving long-term care.

Types of Care at Rochester Manor

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Rochester Manor

4.2overall · 78 ratings combined

4.2★ on Google (78)

Belinda Latulippe

Jul 2026

via Google

I have found that their nursing staff is very very good as well as the LNAs. You're kind and compassionate. And they do their best even under a full house to apologize for not getting to you sooner. One person on one whole side is just not enough. So I'm very patient with them. The business staff have been outstanding to help me weed through all the paperwork for insurance and such. The only downfall I have is the kitchen/ food. It really needs a total overhaul between very dry food, 90% of the time. to food that you didn't order or coming in extremely late. That's the only reason I didn't give this company a 5

Sruart Pike

Jul 2026

via Google

I recitly spent some time At Rochester Manor for rehab. An thanks to their great care an physical therapy and Ot . Ami had a recheck with ny Dr on July 6th an was cleared to get out of my sling an use my armv100% after a shoulder replacement WOOT WOOT thank you Rochester Manor

Megan Zopf

Jun 2026

via Google

I want to first say that there are a couple decent people that work at this place that try to do the best job they can. My mother has been a resident there for a couple years. She has profound deafness in both her ears. Her medical insurance paid $2000 of the $4600 cost for hearing aids. I financed the remaining amount. I’m on limited SS income myself so this is a financial burden for the next year or so. The nurse on duty was supposed to put her hearing aids in daily and at night put them back on the charger and keep them locked up until the he next morning. Two weeks ago I handed them to a particular nurse. A week later my mother only had one. My mother said she did not wear them at all until the next day I was with her. Nobody seems to care what happened. The nurse I handed the hearing aids to was asked to unlock the door when I needed to leave. She was rude towards me as if I was an inconvenience to her. She’s always in a bad mood. My mother’s hearing aids were covered for loss but with a $300 charge. I frequently buy my mother new clothes because when I come there weekly she’s dressed in old oversized baggy looking things that aren’t hers. This has been a chronic problem. Her bedroom closet is falling apart and the door is difficult to open. Most of the clothes piled in the closet aren’t even hers. I was told laundry was sent out. I don’t know how often the residents get to bathe but sometimes my mother smells pretty nasty and her hair looks like hell. My niece and I visit her weekly and when possible we try to wash her hair. I should note here I travel 100 miles one way to visit her and take her out in public. I want to stress once again that there are a few staff there that I know work hard but like most places like this, understaffing is a real problem. And then there are some people who just don’t care. I’ve seen better maintained kennels. I personally live in a tiny house that has 170 total sq ft. If I had the means I’d take her out of that old run down dump.

Judy Scheuerman

May 2026

via Google

Can’t get anyone to respond to calls have left many messages. Have not been updated on plan for patient. I live out of state and this is frustrating. Terry reached out to me an explained she was having problems receiving voicemails. Other than this issue I have been very happy with my brothers care.

Sherry Reed

May 2026

via Google

My dad resides here now after a very serious surgery that left him in a very serious condition. The medical staff, administration personnel, and rehabilitation workforce in this facility is a power house. I am out of state and rely heavily on family and friends to provide updates as well as the medical personnel. I have received no contradictory reports. They are honest and truly want what's best for the residents. That may not always be what the family had in mind, but it is always the best option. I trust them with my father's life and I have no regrets about it.

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Government Inspection History

4 inspection visits in the last three years, 22 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 14, 2026Health Complaint4 citations
  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 11, 2026

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 11, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 11, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 11, 2026

Jun 6, 2025Fire Safety StandardHealth ComplaintHealth Standard10 citations
  • Conduct testing and exercise requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 25, 2025

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2025

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 25, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2025

  • Have simulated fire drills held at unexpected times.

    Severity C of L: potential for minimal harm, widespreadCorrected Jul 25, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity B of L: potential for minimal harm, patternCorrected Jul 25, 2025

Apr 3, 2024Fire Safety StandardHealth Standard4 citations
  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2024

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity C of L: potential for minimal harm, widespreadCorrected May 17, 2024

Mar 24, 2023Fire Safety StandardHealth Standard4 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedCorrected Mar 24, 2023

  • Implement a program that monitors antibiotic use.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Rochester Manor offer?

Rochester Manor offers Skilled Nursing / Long Term Care.

Where is Rochester Manor located?

Rochester Manor is located at 40 Whitehall Road in Rochester, New Hampshire.

What do families say about Rochester Manor?

Rochester Manor is a skilled nursing facility in Rochester, New Hampshire, focused on short-term rehabilitation, long-term care, and respite stays. While the community holds a 4.1-star Google rating from 71 reviewers, no detailed reviewer comments were provided to describe specific family experiences.

How did Rochester Manor do on recent health and safety inspections?

Rochester Manor had 4 government inspection visits in the last three years, with 22 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Rochester Manor?

Submit the Request Information form on this page to connect with Rochester Manor and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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