3.2(62 ratings)· Newport News average: 4.2
Own this community? Update your listing · Marketing for operators
1 / 2CMS Care Compare
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Warwick Forest are sharply divided: several families praise the rehab and therapy team and describe deeply compassionate end-of-life care, while others report serious lapses in medication timing, call-button response, and wound care. The community offers a dedicated memory care neighborhood and respite stays alongside its short-term rehab and long-term nursing services.
AI-generated from reviews and community data.
Riverside Lifelong Health & Rehabilitation Warwick Forest is a senior living community in Newport News, Virginia offering Skilled Nursing / Long Term Care and Memory Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.2 out of 5 across 62 reviews.
Riverside Lifelong Health & Rehabilitation Warwick Forest in Newport News, Virginia provides short-term rehabilitation, long-term nursing care, memory support, and end-of-life care in a residential setting. The community serves those recovering from hospital stays, typically requiring 7 to 14 days of therapy and nursing, as well as individuals needing 24-hour nursing care and specialized services.
The community features a dedicated memory care neighborhood called The Piedmont, designed for residents with Alzheimer's disease and related memory disorders. Staff members trained in memory care provide therapeutic programming and support. The facility offers the nationally-acclaimed Music & Memory program, which creates personalized music playlists to enhance connections and memories for residents living with dementia.
Palliative and end-of-life care services are available throughout the community, with compassionate staff trained to support families during this difficult time while providing comfort and quality care. The community also offers respite care as a short-stay program in which loved ones can receive personal and medical care while primary caregivers take a break.
Dining is a notable feature with a Neighborhood Dining option offering made-to-order specials prepared daily in cafes and dining rooms throughout the community. Residents can choose from the day's specials or request household favorites such as grilled cheese, hamburgers, fresh salads, and sandwiches.
Care is provided by a family of staff members including nurses, direct caregivers, housekeepers, and maintenance personnel. The community's goal is to help residents maintain their highest possible level of independence while providing comprehensive support in a residential home environment.
Tell us what you're looking for and we'll match you with communities that fit. Free for families.
Help Me Choose3.2overall · 62 ratings combined
3.2★ on Google (62)
Lisa Michelle
Jun 2026
The rehab staff is awesome!!! The wound care staff does not check & change the wounds unless the family or primary care doctor asks them to do do. The buildings are too hot!!! Please turn off the heat & turn on the air conditioner. No one greets you or makes the family feel welcomed when checking into the main desk.
Mrs.Shanita Lowery
Dec 2025
Thank you from the bottom of my heart! Given the circumstances, our family couldn’t have asked for a better experience. We knew we were nearing the end of my grandmother’s journey, and I am so grateful that God placed her in the hands of so many angels. Every single person we came in contact with was phenomenal—truly caring, patient, gentle, and full of compassion. The staff here is the real deal. You all are the bomb! From communication, to comfort, to emotional support, you handled everything with grace and love, and that made such a difference to us. No one was ever too busy to help and that is rare in this industry. Thank you so much for being efficient, prompt and intentional from pre admission until we said our final goodbyes. Thanks for putting things in motion so she was able to come here and receive the care she deserved. We will forever be grateful for the peace you gave our family during such a difficult time. Much love to all of you! ❤️
Hannah S
Nov 2025
My grandfather went to Warwick Forest Lifelong Health and Rehab after his hospital stay and had the best stay. The nursing staff and therapy team were great and he was able to go home functioning better than he was prior to going into the hospital. I will continue to recommend my family and friends to this campus for rehabilitation and long term care.
S7 Cities
Apr 2025
This has to be one of the worst places I have ever visited. My mother was here for a week and had nothing but issues every day. A few great people work there, and I'm sure they know who they are. I'll start by saying she didn't receive her meds at a decent time every day. I'm not talking about an hour or two; 4–6-hour gaps were leading up to one of the last days, where it took 10 hours to receive pain medicine. My mother is a CNA, so she understands how busy it can get, but it was just excuse after excuse. The last day, she had 3 oxy pills left (a nurse told her), but somehow when it was time for another pill, she didn't have any! So, you have people probably taking pills if that's the case. There are also quite a few people who work there with an attitude. My mother did enjoy the Physical Therapy part, but upon discharge, they gave her a plan for in-home therapy. Well, 2 weeks later, guess who has not had therapy, and we cannot get a hold of anybody to find out what's going on. We have contacted the physical therapy place she is supposed to go to, but the issue is Warwick Forest. There are a lot of people who are surprised this place is still open and for good reason.
Henry Ayer
Jan 2025
If you leave a family member here you’re doing so at their peril! My mother left Riverside Hospital and sent to Warwick Forest rehab and has now come home in worse shape than when she was sent to rehab and before when she initially left for the hospital two days before Christmas. I was on speaker phone and personally heard a nursing attendant yelling at my mother for coughing on her. I went up there when I could and try to address it of course there’s denial. There were a couple of good members on staff, but the bulk of these people have no business dealing with human beings or less animals at a shelter. Very very little organization they brought our mother home today with bags of medication no idea what she’s taken and when she needs to take it again. I have never been so disappointed in anything like this in my life. Brought her food at dinner times with items listed on the menu that never came. And she has arthritis and could not open bottles. They never even popped the top on a can or bottle didn’t bring utensils some of the times. She would push the call button over and over and over and we sit sometimes for over two hours or more before someone would come and help her change out of her wet undergarment. They need to have body cam on these nurses the same way they do police officers so you can document the abuses these people are doing to other human beings. Would not recommend this to anyone ever unless they are your worse enemy. This is a picture of my mother’s feet that they released her with telling me over and over again there were no problems with swelling. But telling us yesterday she had cellulitis. How’s that happen?
4 inspection visits in the last three years, 66 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 29, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 29, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 29, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 29, 2025
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 29, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 29, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 29, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 22, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 22, 2024
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 22, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 29, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 22, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 22, 2024
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 22, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 22, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 22, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 22, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2024
Meet other general requirements that are deficient.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2024
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2024
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2024
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 22, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2024
Provide care or services that was trauma informed and/or culturally competent.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2024
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 22, 2024
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2024
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Jan 15, 2020
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 6, 2020
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 6, 2020
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 6, 2020
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 6, 2020
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 6, 2020
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 6, 2020
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 6, 2020
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 6, 2020
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 6, 2020
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 6, 2020
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Sep 16, 2018
Provide safe, appropriate pain management for a resident who requires such services.
Severity G of L: actual harm, isolatedCorrected Sep 16, 2018
Provide activities to meet all resident's needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 16, 2018
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2018
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2018
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2018
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2018
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2018
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2018
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2018
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2018
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2018
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2018
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2018
Establish procedures for tracking staff and patients during an emergency.
Severity C of L: potential for minimal harm, widespreadCorrected Sep 16, 2018
Establish roles under a Waiver declared by secretary.
Severity C of L: potential for minimal harm, widespreadCorrected Sep 16, 2018
Meet other general requirements that are deficient.
Severity C of L: potential for minimal harm, widespreadCorrected Sep 25, 2018
Provide properly protected cooking facilities.
Severity B of L: potential for minimal harm, patternCorrected Sep 25, 2018
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Riverside Lifelong Health & Rehabilitation Warwick Forest offers Memory Care and Skilled Nursing / Long Term Care.
Riverside Lifelong Health & Rehabilitation Warwick Forest is located at 1000 Old Denbeigh Boulevard in Newport News, Virginia.
Riverside Lifelong Health & Rehabilitation Warwick Forest carries a 3.2 out of 5 rating from 62 Google reviews. Reviews for Warwick Forest are sharply divided: several families praise the rehab and therapy team and describe deeply compassionate end-of-life care, while others report serious lapses in medication timing, call-button response, and wound care. The community offers a dedicated memory care neighborhood and respite stays alongside its short-term rehab and long-term nursing services. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Riverside Lifelong Health & Rehabilitation Warwick Forest had 4 government inspection visits in the last three years, with 66 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page, or contact Riverside Lifelong Health & Rehabilitation Warwick Forest directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Riverside Lifelong Health & Rehabilitation Warwick Forest? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of Newport News.
Newport News, Virginia0 mi
3.7(92)
Skilled Nursing / Long Term Care
Newport News, Virginia0 mi
3.5(134)
Skilled Nursing / Long Term Care
Newport News, Virginia0.4 mi
4.5(22)
Assisted LivingIndependent Living
Newport News, Virginia1.4 mi
5(4)
Assisted Living
Newport News, Virginia1.8 mi
4.4(9)
Home care · no referral needed
Newport News, Virginia2.1 mi
4.5(102)
Assisted Living
Home care agencies serving Newport News bring help to the house: daily living, companionship, and respite for family caregivers.
