MyLivingChoice

Newport News Nursing and Rehabilitation

12997 Nettles Drive

3.5(135 ratings)· Newport News average: 4.2

Own this community? Update your listing · Marketing for operators

Newport News Nursing and Rehabilitation, photo 11 / 3

Quick Facts

Total units
102
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
102

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

There isn't detailed review text available for this community, only an aggregate Google rating of 3.4 out of 5 based on 134 reviews. This suggests a generally mixed to moderate reputation among families, but the specific praises or complaints behind that score aren't documented here.

What reviewers praise

  • Aggregate rating reflects a moderate reputation overall
  • Sizable sample of 134 Google reviews

What reviewers flag

  • Average rating of 3.4 indicates mixed family experiences
  • No published pricing information available
  • Limited detailed review content to assess care quality

AI-generated from reviews and community data.

Newport News Nursing and Rehabilitation is a senior living community in Newport News, Virginia offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.5 out of 5 across 134 reviews.

About Newport News Nursing and Rehabilitation

Newport News Nursing and Rehabilitation is a skilled nursing and long term care community in Newport News, Virginia, licensed for up to 102 residents. All beds are Medicare and Medicaid certified.

The community offers 24-hour staffing with on-site registered nurses, medication management, and private rooms with private bathrooms. Amenities include a restaurant-style dining room with dietary accommodations, social activities and gathering spaces, housekeeping and laundry services, cable or satellite TV, emergency call systems, and wheelchair accessibility.

Reviewers consistently praised the caring attention of staff, noting that nursing and therapy personnel regularly checked on residents and made them feel at home. Families mentioned appreciating the variety of activities available, including bingo and other social programs, as well as the helpfulness of the admissions and therapy teams in supporting residents' rehabilitation and transitions.

Types of Care at Newport News Nursing and Rehabilitation

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free for families.

Help Me Choose

Reviews of Newport News Nursing and Rehabilitation

3.5overall · 135 ratings combined

3.5★ on Google (134) · 1★ on MyLivingChoice (1)

Value for money5
Customer service5
Cleanliness4
Meals & dining4
A

Andrea S.Current resident

Oct 2026

via MyLivingChoice · Report

My brother is in long-term care. I have seen the nursing home become friendly and kind, moving from being more aloof and at times ignoring Pt. In the early years, the staff was overworked. I encountered a group of people who were not listening to the pts. Part of the problem was that my sister-in-law was extremely difficult, and that made it hard on the staff. This made for tense relationships between family and staff. Until that is until they had a head nurse, [name removed], who cares about her staff and the patients. I am so grateful for her ability to take action, her thoughtful overview of the situation, and her kind way of managing people. Yes, things have changed for the better. 5 stars to Fay, the afternoon nurse, and to Kelly, a wonderful woman who can get my brother taken care of in no time. The receptionist and office manager have changed, as has the director, but Sandy seems to just keep going. Her patients and staff benefit as she follows up on patient care. I see that some of the nurse assistants seem overwhelmed with their workload. I hope that can get special treats for each pt they see. The changes also apply to cleaning the hallways, painting the rooms, and stepping in to see that people are looking well, as people like my brother need help to get in the wheelchair and move around. His roommate [name removed] is a saint, and they have such a good influence on one another. Without [name removed], I am not sure that [name removed] would be here. All I can say is this nursing home has gone from a real challenge to a kinder/thoughtful place. My hope is that I will keep going... in being there for others as best I can. I see improvements in the future based on compassion for both staff and patients.

T. Monae

Jul 2026

via Google ↗ · Report

Chesitity and Meisha are really amazing nurses. Always helpful, very sweet & welcoming when i visit the facility.

Bri

Jun 2026

via Google ↗ · Report

my aunt was here a few months ago, and it slipped my mind to leave a review! This Place is full of so many activities for the patients and I enjoyed helping my aunt play bingo. It was so much fun. Thank you to the admissions department for talking to us and helping us get her settled and also thank you to the therapy team for helping her get stronger so she could come home to us.

Amber Fortenberry

Jun 2026

via Google ↗ · Report

Excellent care and staff....My family loves this center.

Request information

Ask about availability, pricing, or a tour.

Have you already been in touch with Newport News Nursing and Rehabilitation?

By submitting, you're okay with us and Newport News Nursing and Rehabilitation reaching out by phone, email or text.Always free for families. If you move in, the community you chose pays us a referral fee, never you; any nearby communities we suggest are chosen by your answers, never by what they pay us. Referral agreements are our only tie to the communities we list. If a community stops meeting our qualifications, for example its licence lapses or it stops accepting referrals, we stop suggesting it. How we work · FAQ

Government Inspection History

6 inspection visits in the last three years, 62 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 30, 2026Health Complaint1 citation
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 11, 2026

Mar 10, 2026Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 13, 2025

Nov 7, 2024Health Complaint3 citations
  • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 13, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 13, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 13, 2024

Sep 1, 2022Fire Safety StandardHealth Standard25 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedCorrected Oct 16, 2022

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity G of L: actual harm, isolatedCorrected Oct 16, 2022

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 16, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 16, 2022

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2022

  • Keep all essential equipment working safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2022

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2022

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2022

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2022

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2022

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2022

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2022

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2022

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2022

  • Post nurse staffing information every day.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2022

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2022

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2022

  • Implement a program that monitors antibiotic use.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2022

  • Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2022

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2022

  • Report COVID19 data to residents and families.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2022

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity C of L: potential for minimal harm, widespreadCorrected Oct 16, 2022

Jan 28, 2020Fire Safety StandardHealth Standard16 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedCorrected Mar 12, 2020

  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 12, 2020

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 12, 2020

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 12, 2020

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2020

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2020

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2020

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2020

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2020

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2020

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2020

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2020

  • Dispose of garbage and refuse properly.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2020

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2020

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2020

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 12, 2020

Jan 17, 2019Fire Safety StandardHealth Standard16 citations
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity G of L: actual harm, isolatedCorrected Mar 1, 2019

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 1, 2019

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 26, 2019

  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2019

  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2019

  • Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2019

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2019

  • Plan the resident's discharge to meet the resident's goals and needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2019

  • Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2019

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2019

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2019

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2019

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2019

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2019

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2019

  • Provide and implement an infection prevention and control program.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 1, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Newport News Nursing and Rehabilitation offer?

Newport News Nursing and Rehabilitation offers Skilled Nursing / Long Term Care.

Where is Newport News Nursing and Rehabilitation located?

Newport News Nursing and Rehabilitation is located at 12997 Nettles Drive in Newport News, Virginia.

What do families say about Newport News Nursing and Rehabilitation?

Newport News Nursing and Rehabilitation carries a 3.5 out of 5 rating from 134 Google reviews. One family has reviewed it on MyLivingChoice, averaging 1.0 out of 5. This suggests a generally mixed to moderate reputation among families, but the specific praises or complaints behind that score aren't documented here. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Newport News Nursing and Rehabilitation do on recent health and safety inspections?

Newport News Nursing and Rehabilitation had 6 government inspection visits in the last three years, with 62 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Newport News Nursing and Rehabilitation?

Submit the Request Information form on this page, or contact Newport News Nursing and Rehabilitation directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Newport News Nursing and Rehabilitation? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Newport News.

Prefer to stay home?

Home care agencies serving Newport News bring help to the house: daily living, companionship, and respite for family caregivers.

Reading on this