MyLivingChoice

Riverside Health Services

1008 Arkansas Street

2.9(21 ratings)

Riverside Health Services, photo 11 / 2

Quick Facts

Total units
56
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
56

What Families Think

Riverside Health Services is a skilled nursing and long-term care facility in Arkoma, Oklahoma with a mixed reputation among families, reflected in its 2.9 out of 5 rating from 21 Google reviews. Some reviewers praise the cleanliness and specific caregivers by name, while others describe serious concerns about administration, communication, and safety.

The Good

  • Reviewers praise the facility's cleanliness
  • Specific CNAs and night-shift staff singled out as caring
  • Night shift staff described as hardworking and attentive

The Bad

  • Multiple reviewers report poor phone responsiveness and communication
  • One report of a resident's death not reported to DHS for weeks
  • One reviewer described security lapses, including freely shared door codes
  • One report describes concerns about understaffing and administrative competence

AI-generated from reviews and community data.

Riverside Health Services is a senior living community in Arkoma, Oklahoma offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Private Bathroom. Families rate it 2.9 out of 5 across 21 reviews.

About Riverside Health Services

Riverside Health Services is a skilled nursing and long-term care community in Arkoma, Oklahoma, licensed for up to 56 residents. The facility is Medicare and Medicaid certified and staffed 24 hours with a nurse on site, medication management, housekeeping, and emergency call systems available to residents in private bathrooms.

Reviewers describe the facility with sharply divided experiences. Some praise cleanliness, professionalism, and attentive staff who "make sure that everyone is well taken care of." Others report serious concerns about management, responsiveness, and quality of care. The community holds a CMS overall rating of 1 of 5 stars and a Google rating of 2.9 of 5 across 21 reviews.

Types of Care at Riverside Health Services

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Riverside Health Services

2.9overall · 21 ratings combined

2.9★ on Google (21)

Mia Johnson

Aug 2025

via Google ↗

The facility is great place it is cleaned up and mostly all new staff and they are good hard workers especially the night shift and Arthur has just been outstanding to me and my family. He makes sure that everyone is well taken care of. He is very respectful and was very professional. Definitely one of the best night shifters I've ever seen at this facility.

Hannah Pace-Murphy (Nae)

Aug 2025

via Google ↗

The cleanliness is outstanding. The staff is heartfelt and understanding to what my family needs. The all around community that riverside offers makes me feel my family is in good hands. Alyssa is one of the hardest working CNA’s I have ever met. She is outgoing and charismatic towards the residents and always puts their needs first.

Holly Soap

Jul 2025

via Google ↗

Don't send none of your loved ones here. They won't answer the phones! The route they have people banned from the property that spouses. And they don't like when you tell people that they got warrants and they got charges that are felonies I won't even send My Own Worst Enemy there I I am thoroughly disgusted with replaced and they won't give me my husband back when there was no papers sign. They just want to take all of the person's stuff and properties they said DHS was going to take everything as collateral don't trust them!!! This place is nasty too they let a dog piss in there today the nurse wiped up with a paper towel and it took him 20 minutes to get a mop there and I didn't smell no cleaning chemicals I don't approve of that and they wouldn't let my ESA cat in allergies

Claudia Davidson

Apr 2025

via Google ↗

This is not a place to take your family to. The poor reviews is what you want to believe. Our experience was very bad. Life threat ing care. believe take yloves ones too. Bevery aware if you go there. It was not g

Erika Waldron

Nov 2023

via Google ↗

Compared to other facilities I have worked in and visited, I would not recommend this place. My mother and father was put into here. My mother had to have a trach and this was the closest facility that would accept her. My father tagged along because he didn't want her alone. The facility is outdated. The administrator doesn't seem like he is qualified for the position or he is just lazy. My mother died and so I am moving my father closer to me(he does not require any specialty care). I have spoken with several people in the facility as well as with OKDHS and OKSonnerCare about a form that needs to be filed for him to be moved; and they are absolutely not cooperating. Giving me the run around and making excuses as to why they can't do it or why they haven't yet. Every time it's a different story. I fully understand that it is a process but my dad's move has completely stopped because they will not send this form to dhs. Also, I learned from dhs that they failed to report my mother's death after a month and a half.. sooo... It's like pulling teeth to get them to answer the phone and even harder to find someone who can actually assist me. I also learned during the last hospital visit my mom was at, that she had been in and out of the hospital for several months. The hospital had records of 8 visits in 3 months and I only knew about 3. It is not the hospital's job to contact family when the patient is coming from a nursing home. I can't help but think if they "forgot" to contact family when the ambulance had to pick up the patient, than what else do the "forget" to do. I'm sure everyone there are nice decent humans but the operations/business side is completely failing. Also, like I said, I've worked in long term nursing homes. Riverside just hands out the door codes to literally anyone. My very first time there to visit my parents, they gave me the two codes to two doors before they even knew why I was there. And at second visit, one of the staff showed me where they keep the door codes in case I ever forget. I live 4 hours away so I have only physically been to the facility 4 times and within the first two visits I had the codes to every entrance/exit. Overall, I feel like they are unorganized, very possibly understaffed (which I get it, I've worked in a nursing home before) but the people who should be calling the shots, and have answers to questions, and just overall being corporative are either clueless or lazy. I have tried giving them the benefit of the doubt but my parents have been there for almost two years and with every interaction, I dislike the facility a little more.

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Government Inspection History

9 inspection visits in the last three years, 22 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 6, 2026Health Complaint1 citation
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 7, 2026

Apr 29, 2026Health Complaint2 citations
  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 19, 2026

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 19, 2026

Mar 13, 2026Health Complaint2 citations
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 27, 2026

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 27, 2026

Feb 27, 2026Health Complaint1 citation
  • Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 28, 2026

Jul 31, 2025Health Complaint1 citation
  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 16, 2025

Mar 5, 2025Health Complaint2 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 19, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2025

Feb 6, 2025Fire Safety StandardHealth ComplaintHealth Standard5 citations
  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 10, 2025

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 10, 2025

  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 10, 2025

  • Have power receptacles that are properly grounded.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 10, 2025

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2025

Oct 26, 2023Fire Safety StandardHealth StandardNo citations
Jul 14, 2022Fire Safety StandardHealth Standard8 citations
  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 3, 2022

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 1, 2022

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 12, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternDeficient, Provider has no plan of correction

  • Have an externally vented heating system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternDeficient, Provider has no plan of correction

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2022

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2022

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 12, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Riverside Health Services offer?

Riverside Health Services offers Skilled Nursing / Long Term Care.

Where is Riverside Health Services located?

Riverside Health Services is located at 1008 Arkansas Street in Arkoma, Oklahoma.

What do families say about Riverside Health Services?

Riverside Health Services is a skilled nursing and long-term care facility in Arkoma, Oklahoma with a mixed reputation among families, reflected in its 2.9 out of 5 rating from 21 Google reviews. Some reviewers praise the cleanliness and specific caregivers by name, while others describe serious concerns about administration, communication, and safety.

How did Riverside Health Services do on recent health and safety inspections?

Riverside Health Services had 9 government inspection visits in the last three years, with 22 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Riverside Health Services?

Submit the Request Information form on this page, or contact Riverside Health Services directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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