MyLivingChoice

Reunion Plaza Senior Care Center

1401 Rice Rd

4(134 ratings)· Tyler average: 4.3

Reunion Plaza Senior Care Center, photo 11 / 5

Quick Facts

Total units
99
Medicare rating
5 of 5

CMS Care Compare

Ownership
Government, Hospital district
Certified beds
99
Telehealth access
Secure telehealth for virtual health consultations

What Families Think

Reviews of Reunion Plaza in Tyler are sharply divided: several families praise the nursing and rehab staff as attentive and compassionate, while others report serious lapses in care and unpleasant conditions. The facility offers skilled nursing and long-term care with added services like telehealth and wound care support, but experiences with rehab outcomes and cleanliness vary widely.

The Good

  • Staff described as attentive and quick to respond
  • Nurses and admissions praised as compassionate and thorough
  • Residents kept in fresh, clean clothing per one reviewer
  • Secure telehealth for virtual health consultations
  • Evidence-based wound care technology available

The Bad

  • One report of inadequate rehab leading to bed sores
  • Multiple reviewers noted a strong, unpleasant odor
  • Rooms described as small with limited seating for visitors
  • One reviewer felt staff greetings and warmth could improve

AI-generated from reviews and community data.

Reunion Plaza Senior Care Center is a senior living community in Tyler, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 134 reviews.

About Reunion Plaza Senior Care Center

Reunion Plaza Healthcare and Rehabilitation Center is a skilled nursing and rehabilitation facility in Tyler, Texas, offering round-the-clock nursing care in a residential setting. The center serves adults recovering from serious illness, those requiring rehabilitation after injury or illness, and those needing long-term skilled nursing care.

The facility provides comprehensive rehabilitation services and evidence-based wound care technologies. Care is delivered in a warm, home-like environment guided by values of compassion, respect, kindness, and support for residents' emotional, social, and cultural needs.

Reunion Plaza offers secure telehealth connections that enable virtual consultations and provide flexibility in health management from the care center. The facility maintains standards focused on helping each resident attain or maintain their highest level of function and ability.

Types of Care at Reunion Plaza Senior Care Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Reunion Plaza Senior Care Center

4overall · 134 ratings combined

4★ on Google (134)

Lisa Gautier

Jul 2026

via Google

If you’re facing surgery and need inpatient rehabilitation afterward, I hope this review helps ease your mind the way I wish someone had eased mine. I put off a much-needed surgery because I was so anxious about having to stay in a skilled nursing and rehabilitation facility. Looking back, I had nothing to fear.<br><br>From the moment I arrived at Reunion Plaza Rehabilitation & Skilled Nursing, I was treated with kindness, respect, and genuine compassion. Every member of the staff—from the administration to the nursing team, therapists, aides, admissions staff, and business office—went above and beyond to make sure I received the best possible care.<br><br>When I arrived, I was completely dependent on others. The therapy team was exceptional: knowledgeable, encouraging, patient, and incredibly effective. They motivated me every day and helped me regain my strength and independence. The nursing staff and aides always treated me with dignity, respected my privacy, and responded promptly to my needs, making a difficult time much more comfortable.<br><br>The admissions staff and business office handled all of the paperwork, insurance, medication coordination, and arrangements for my equipment at home, allowing me to focus entirely on my recovery instead of worrying about the details.<br><br>No rehabilitation stay is perfect when you’re in pain and feeling helpless, but what impressed me most was how quickly and genuinely the staff addressed any concern that arose. They truly cared and worked hard to make things right.<br><br>Reunion Plaza Rehabilitation & Skilled Nursing transformed what I had feared would be a terrible experience into one where I felt safe, supported, and cared for every step of the way. I left stronger, more confident, and deeply grateful. I wholeheartedly recommend this facility to anyone needing skilled nursing or rehabilitation services.

cindy haire

Jan 2026

via Google

I would not recommend this facility.. my mom went there for rehab for broke leg and did not receive adequate rehab and care. Our expectation for this facility which was recommended to us was not even close to being met. She was was there for only 21 days and she came home with multiple bed sores.

Rhonda Ouwenga

Aug 2025

via Google

My Mom moved in a few weeks ago. So far so good. The place is very nice. The lobby has places to sit snd visit. The rooms however are small and dont have chairs so please bring a lawn chair if you plan on staying to visit a while. The staff are quick to come help when called. I asked the lady at the nurses station something my Mom needed and she quickly got someone. One thing though, I really wish everyone that works there would smile and greet people when they come up. That really make a difference in people's lives.

Laura Oates

Jul 2025

via Google

The director Keith and MiMi were very helpful today with my mother's pending hearing aid issues! Thank you! The activity assistant has been very kind and helpful with my mother. The new front desk lady was polite and helpful. The center was clean, well run and very organized! Thank you everyone! A 5 🌟 visit today!

Ethel Strother

Jul 2025

via Google

You can never get anyone to answer the phone! That phone rings forever and until you send the social worker an concerned email. Then they call you! There is always a discrepancy in what they tell you and what the patient says.

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Government Inspection History

3 inspection visits in the last three years, 19 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Aug 7, 2025Fire Safety StandardHealth Standard14 citations
  • Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 15, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 15, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 15, 2025

  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 15, 2025

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 1, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 1, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 15, 2025

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 15, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2025

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2025

  • Install proper backup exit lighting.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2025

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2025

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2025

Jul 17, 2024Fire Safety StandardHealth Standard4 citations
  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 27, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 27, 2024

  • Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2024

May 17, 2023Fire Safety StandardHealth Standard1 citation
  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Reunion Plaza Senior Care Center offer?

Reunion Plaza Senior Care Center offers Skilled Nursing / Long Term Care.

Where is Reunion Plaza Senior Care Center located?

Reunion Plaza Senior Care Center is located at 1401 Rice Rd in Tyler, Texas.

What do families say about Reunion Plaza Senior Care Center?

Reviews of Reunion Plaza in Tyler are sharply divided: several families praise the nursing and rehab staff as attentive and compassionate, while others report serious lapses in care and unpleasant conditions. The facility offers skilled nursing and long-term care with added services like telehealth and wound care support, but experiences with rehab outcomes and cleanliness vary widely.

How did Reunion Plaza Senior Care Center do on recent health and safety inspections?

Reunion Plaza Senior Care Center had 3 government inspection visits in the last three years, with 19 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Reunion Plaza Senior Care Center?

Submit the Request Information form on this page to connect with Reunion Plaza Senior Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

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