MyLivingChoice

Regency Redmond Rehabilitation And Nursing Center

3025 Sw Reservoir Drive

3(22 ratings)· Redmond average: 4.1

Regency Redmond Rehabilitation And Nursing Center, photo 11 / 2

Quick Facts

Total units
50
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
50
Respite Care
Offers respite stays for family caregiver relief
Room Setup
Some rooms have no private bathroom

What Families Think

Reviews of Regency Redmond are sharply divided: some families describe excellent rehabilitation experiences with attentive, caring staff, while others report serious lapses in basic care, including long waits for hygiene assistance and confusion over meals. One recent reviewer noted a marked improvement in cleanliness and staffing compared to earlier stays, suggesting conditions may have shifted over time.

The Good

  • Praised for physical therapy after knee replacement
  • Staff described as kind, hardworking, and professional
  • Helped arrange transportation to follow-up medical appointments
  • One reviewer noted major improvement in cleanliness and care
  • Respite care available for family caregivers

The Bad

  • Multiple reports of long waits for help with hygiene needs
  • Concerns raised about understaffing affecting resident care
  • One report of a resident placed on a catheter unnecessarily
  • One report of a resident developing pneumonia after inactivity
  • Some rooms lack a private bathroom

AI-generated from reviews and community data.

Regency Redmond Rehabilitation And Nursing Center is a senior living community in Redmond, Oregon offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.0 out of 5 across 22 reviews.

About Regency Redmond Rehabilitation And Nursing Center

Regency Redmond Rehabilitation and Nursing Center is a skilled nursing and rehabilitation facility in Redmond, Oregon, providing professional medical care for seniors recovering from injury or illness as well as long-term care for those requiring ongoing assistance.

The center specializes in geriatric rehabilitation, offering rehabilitation therapy as a critical component of recovery to help residents regain strength, mobility, and speech. The facility provides the latest equipment and individually tailored therapy programs designed to enable residents to live as independently as possible through individualized care plans.

In addition to short-term rehabilitation and long-term skilled nursing care, Regency Redmond offers respite care for family caregivers who need temporary relief from caregiving responsibilities at home.

Situated at the foothills of the Cascade Mountain Range near the Deschutes River, Regency Redmond is located in a quiet area convenient to shops, restaurants, and parks. The community is positioned in one of the most scenic towns in the Pacific Northwest, where residents can enjoy the high desert landscape and long Oregon summer days.

Types of Care at Regency Redmond Rehabilitation And Nursing Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Reviews of Regency Redmond Rehabilitation And Nursing Center

3overall · 22 ratings combined

3★ on Google (22)

Sandra Wagner

May 2026

via Google

I had a a complete knee replacement, had no idea what it would amount to trying to go home from hospital taking care of myself, im 67 st Charles helped me get set up with a rehab center. Regency in Redmond the town I live in. They were over the top excellent. Im still amazed at how great they took care of me and helped me get better to go home. I was there 2 weeks had physical therapy every day, was so well taken care of they even transported me to my post op appointment in Bend. Every employee there was so kind excellent professional at there job. They work so hard with such a caring attitude. I will forever be so grateful they were there for me to help me out. I wish I could name every last person there who helped me. If you or a loved one needs this carevthey are there for us. I will be writing our politicians to tell my story and for them to protect medical care, like Medicare to keep a wonderful facility like this here for our community. Again im so thankful for the help I got, and the wonderful nice people there that helped. God Bless them all.

Toni Goodrum

May 2026

via Google

My grandpa has stayed in this rehab 3 times over the past 6 years. We were really unhappy with the care and cleanliness of the facility before and dreaded having him back here HOWEVER there has been a HUGEEE turnaround. They would serve him dinner on his tray next to a full urinal, the halls smelt of urine and the staff always seemed stretch super thin. My grandpa is 96 and easily agitated these days and yet the staff only has nice things to say and seem to speak of him fondly even though he is not being his sweet usual self. The halls smell clean and his bedding is always spotless. I don’t know what changed but I would 1000% recommend the rehab that this one has turned into. It’s a pleasant environment with competent and caring staff.

Nichole Malea

Apr 2026

via Google

I would highly suggest that you think twice about this facility. This facility has to be understaffed because they left one of my elders in unfit situations. They leave patients lying in their own waist for way too long they don't empty the trash cans or clean the rooms regularly they don't listen to their patients regarding meals or hygiene after meals. Not to mention my elder was assigned to a room that had no bathroom so there was just a porta potty. Also the physical therapy along with the preparedness for discharged to home care, is very pedestrian. This is a facility that screams the term "Buyer Beware"

Dannie Garrett

Mar 2025

via Google

I am writing this review to share my concerns about the care my mother, received during her recent three day stay at this facility. My mother was admitted on 3/7/25. During my visit Sunday 3/9/25, I witnessed some troubling events that really raised questions about the level of attention and care provided. My mother had to wait an entire hour for assistance after notifying the nursing staff that she had soiled herself and needed to be changed. Despite ringing for help three times, it took an hour for anyone to respond, and when they finally did, they informed me that two staff members were needed to change her. Unfortunately, this resulted in her sitting in urine and feces for two hours. Things only got worse when my mother's dinner was sent to the wrong room. They just sent it back to the kitchen and no one seemed to realize that she hadn't received her meal or that she still needed changed. After several attempts to call for help, I finally went into the hallway to speak with a Nurse, who was shocked by the situation and quickly stepped in to help alongside another staff member. When they finally brought her dinner, it was a turkey sandwich instead of the Alfredo meal she was supposed to receive. Although the head nurse mentioned that dinner had already been cleared up, I voiced my concern that this mistake was their responsibility and needed to be corrected. Sadly, the only alternative offered was hot soup, which is not suitable due to my mother’s recent recovery from thrush. These incidents raise serious concerns about the neglect my mother faced during her 3-night stay. According to the Oregon Administrative Rules for Nursing Facilities, residents should receive care tailored to their individual needs, which clearly was not the case here. This experience makes me question the adequacy of their staffing levels as well. I hope these issues are addressed promptly, as I worry about the quality of care my mother will receive moving forward. I encourage the management to take immediate action to rectify these violations to ensure better care for all residents.

Mike Huggins

Mar 2025

via Google

A dear friend of my mother was placed in Regency Rehabilitation she was admitted on a Thursday afternoon and she did get some type of therapy evaluation on Thursday afternoon but then she did not get any more therapy over the weekend. She was placed in a room with another women which is fine but the room was made for on person. My mother's friends bed was pushed against the wall with no TV. There was not a bathroom in the room either. When she arrived in the facility they put a catheter on her even though she was not incontinent and they never got her out of bed to sit in a chair. Due to lack of movement she developed pneumonia and a pulmonary embolism and had to transported back to the hospital after only being there 3 days. . If you decide to place your family member there make sure you check on them frequently.

Request information

Ask about availability, pricing, or a tour. Your details go only to Regency Redmond Rehabilitation And Nursing Center, never sold or shared.

Government Inspection History

3 inspection visits in the last three years, 39 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 16, 2026Fire Safety StandardHealth Standard8 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 23, 2026

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2026

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2026

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2026

  • Meet other general requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 23, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2026

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2026

Aug 16, 2024Fire Safety StandardHealth ComplaintHealth Standard18 citations
  • Conduct risk assessment and an All-Hazards approach.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 20, 2024

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 20, 2024

  • Meet other general requirements that are deficient.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2024

  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2024

  • Install a fire alarm system that can be heard throughout the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2024

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 1, 2024

  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 1, 2024

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 1, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 1, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 1, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 1, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2024

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 1, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 1, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 1, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 1, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 1, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 1, 2024

Apr 7, 2023Fire Safety StandardHealth Standard13 citations
  • Ensure that residents are free from significant medication errors.

    Severity G of L: actual harm, isolatedCorrected May 19, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity G of L: actual harm, isolatedCorrected May 19, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 19, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 19, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 19, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2023

  • Observe each nurse aide's job performance and give regular training.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2023

  • Allow resident to participate in the development and implementation of his or her person-centered plan of care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2023

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Regency Redmond Rehabilitation And Nursing Center offer?

Regency Redmond Rehabilitation And Nursing Center offers Skilled Nursing / Long Term Care.

Where is Regency Redmond Rehabilitation And Nursing Center located?

Regency Redmond Rehabilitation And Nursing Center is located at 3025 Sw Reservoir Drive in Redmond, Oregon.

What do families say about Regency Redmond Rehabilitation And Nursing Center?

Reviews of Regency Redmond are sharply divided: some families describe excellent rehabilitation experiences with attentive, caring staff, while others report serious lapses in basic care, including long waits for hygiene assistance and confusion over meals. One recent reviewer noted a marked improvement in cleanliness and staffing compared to earlier stays, suggesting conditions may have shifted over time.

How did Regency Redmond Rehabilitation And Nursing Center do on recent health and safety inspections?

Regency Redmond Rehabilitation And Nursing Center had 3 government inspection visits in the last three years, with 39 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Regency Redmond Rehabilitation And Nursing Center?

Submit the Request Information form on this page to connect with Regency Redmond Rehabilitation And Nursing Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Regency Redmond Rehabilitation And Nursing Center? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Redmond.