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Pilot Butte Rehabilitation Center

1876 Ne Highway 20

2.9(32 ratings)· Bend average: 4.3

Pilot Butte Rehabilitation Center, photo 11 / 4

Quick Facts

Total units
74
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
74

What Families Think

Pilot Butte Rehabilitation Center has an overall Google rating of 2.8 out of 5 from 33 reviews, but no detailed review text or amenity information was provided to describe specific family experiences.

The Bad

  • Google rating of 2.8/5 from 33 reviews suggests below-average satisfaction

AI-generated from reviews and community data.

Pilot Butte Rehabilitation Center is a senior living community in Bend, Oregon offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Laundry Service. Families rate it 2.9 out of 5 across 32 reviews.

About Pilot Butte Rehabilitation Center

Pilot Butte Rehabilitation Center is a skilled nursing / long term care community in Bend, Oregon. The community is licensed for up to 74 residents.

Families rate Pilot Butte Rehabilitation Center 2.8 out of 5 based on 33 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Pilot Butte Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Pilot Butte Rehabilitation Center

2.9overall · 32 ratings combined

2.9★ on Google (32)

Coral Eli

Jul 2026

via Google

Currently dealing with this place trying to discharge my mother in law over her not paying (she is transferring insurance) to my home when we told them it's not safe due to us having stairs in all entrances and she can't physically walk at all. They don't give her, her meds right, don't check her blood sugar she's a type 2 diabetic. The caregivers are so over worked. The administrative is what's horrible in that place. They told us that she had a free 3 months there and she's only been there since like Februaryish/march after breaking her back in Utah. They told us we didn't need to worry about money because they can wait for her insurance to transfer. It was all lies.<br><br>Edit to add: They do not care about nothing, my mother in law was fine 1 day talking to everyone and the next on her death bed. They had allowed me and my husband to go there and see her. But the minute my husband's older brother shows up stuff changed and they went all the way back on everything. They had me and him trespassed because of the brother. My husband has a POA that the facilitys notary helped us notarize. They are lying and saying they never helped, and trying to say that it's a fake POA when it's not. Now this place won't even allow my husband to even call and get an update because of his stupid brother who as 0 to do with any of this he only shows up when he thinks there's money or when he believes he should be in complete control. This place is so worthless, don't take your loved ones there and if they are there I'd get them out ASAP.<br>Me and my family are filing a lawsuit on this place and we are looking at getting it shut down because they refused to take my mother in law to the hospital when they believed she had a stroke all they could tell us was oh we don't when or if but we believe she had a stroke.<br>SO PLEASE GET YOUR LOVED ONES OUT OF THIS PLACE. AND DONT PUT YOUR LOVED ONES IN THIS PLACE.

Joanna Larsen

May 2026

via Google

While the caregivers at Pilot Butte Rehabilitation were kind and clearly worked hard, our overall experience at the facility was unfortunately far below expectations.<br><br>From the very beginning, the priorities felt misplaced. When our 86-year-old mother, who suffers from Alzheimer’s disease, arrived at Pilot Butte Rehabilitation after breaking her hip, the staff seemed more focused on inventorying her belongings than ensuring she was comfortable and settled for recovery. This set the tone for the rest of her stay.<br><br>dThe facility itself appeared to be in poor condition. Her room had peeling paint and stains on the ceiling, and the bathrooms were clearly not ADA-compliant. In one of the rooms she stayed in, there was not even a bathroom door, making privacy extremely difficult. The bed sheets were also worn, with small holes throughout, which staff attributed to excessive bleaching.<br><br>Communication between staff members and across shifts was inconsistent. Important information was often not passed along, and we frequently had to repeat requests or correct misunderstandings. For example, despite our clearly requesting that Oxycodone only be administered if our mother’s pain became severe, it continued to be given even after she had been off the medication for more than five days. Because of her dementia, she was not able to make an informed decision regarding this medication and would simply take what was provided if family members were not present to intervene.<br><br>One of the most distressing incidents involved the facility making a report to social services based on incorrect information. As a result, our mother was contacted and told that “she has rights” and that her daughters should not force her into lockdown memory care. This was completely untrue, as we had no plans to move her into memory care. The confusion and fear this caused our family was significant and entirely avoidable.<br><br>Throughout her more than two-week stay, it became clear that without constant family presence, her care and progress would likely have suffered further. Processes appeared disorganized, and critical details were often overlooked.<br><br>Another alarming incident involved a patient who was temporarily lost within the facility. Staff reacted with visible panic, with many running out of the building and leaving other patients unattended. It was chaotic and deeply concerning to witness.<br><br>After discharge, we encountered yet another frustrating issue. It took over a week for the facility to provide a physical therapy referral, despite multiple calls and follow-up emails from both our family and the recommended home health agency. This delay created unnecessary stress and disrupted what should have been a smooth continuation of her care.<br><br>Before my mother was admitted, I had read reviews that raised concerns, but given the circumstances following her hospital stay, this facility was our only viable option. Unfortunately, our experience reflected many of those same issues. While the caregivers deserve credit for their effort and kindness, the overall management, communication, and facility conditions made this an extremely difficult and, at times, distressing experience.

Lea Thorp

Mar 2026

via Google

One of the workers let another visitor sit there and cuss me and my other half out for about an hour before we left I will be getting my family out of there as soon as possible the workers don’t care about respect

Joshua Zumwalt

Feb 2026

via Google

Beware. My father with Alzheimer's suffered a stroke and was paralyzed. He wound up here. In his confusion he would attempt to stand. Instead he would fall. The facilities response? Put a mat on the floor and label future falls as self-harm. To be clear: The Rehab team seems good. The nurses and CNA's very dutiful but overwhelmed. But there is a clear failure on the part of their administration and their physicians. Take your loved ones home if you can.

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Government Inspection History

5 inspection visits in the last three years, 63 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Sep 19, 2025Fire Safety StandardHealth ComplaintHealth Standard11 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 1, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 21, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 21, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 21, 2025

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 21, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2025

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 21, 2025

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2025

Sep 9, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 10, 2024

May 31, 2024Fire Safety StandardHealth ComplaintHealth Standard29 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 19, 2024

  • Address subsistence needs for staff and patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 19, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 19, 2024

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 19, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 19, 2024

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 20, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 20, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 19, 2024

  • Meet other general requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 19, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 20, 2024

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 20, 2024

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 19, 2024

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 20, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024

  • Provide medically-related social services to help each resident achieve the highest possible quality of life.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 19, 2024

Apr 17, 2024Health Complaint3 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 14, 2024

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 14, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 14, 2024

Feb 25, 2023Fire Safety StandardHealth Standard19 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedCorrected Apr 3, 2023

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 3, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 3, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 3, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 3, 2023

  • Perform COVID19 testing on residents and staff.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 3, 2023

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 3, 2023

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2023

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2023

  • Provide care by qualified persons according to each resident's written plan of care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2023

  • Provide appropriate foot care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2023

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2023

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2023

  • Meet requirements for sections of health care facilities separated by fire resistive construction.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2023

  • Install proper backup exit lighting.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Pilot Butte Rehabilitation Center offer?

Pilot Butte Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Pilot Butte Rehabilitation Center located?

Pilot Butte Rehabilitation Center is located at 1876 Ne Highway 20 in Bend, Oregon.

What do families say about Pilot Butte Rehabilitation Center?

Pilot Butte Rehabilitation Center has an overall Google rating of 2.8 out of 5 from 33 reviews, but no detailed review text or amenity information was provided to describe specific family experiences.

How did Pilot Butte Rehabilitation Center do on recent health and safety inspections?

Pilot Butte Rehabilitation Center had 5 government inspection visits in the last three years, with 63 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Pilot Butte Rehabilitation Center?

Submit the Request Information form on this page to connect with Pilot Butte Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Pilot Butte Rehabilitation Center? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

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