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Regalcare At Lowell

30 Princeton Boulevard

3.7(45 ratings)· Lowell average: 3.8

Regalcare At Lowell, photo 11 / 5

Quick Facts

Total units
90
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
90
Reported staffing level
One reviewer cited 2 nurses per 45 patients

What Families Think

Reviews for RegalCare at Lowell are sharply divided: several families praise specific nurses and admissions staff for warmth, responsiveness, and helping loved ones through end-of-life care, while other reviewers describe serious lapses including neglect, rough handling, and thin staffing. The facility's 3.7 rating reflects this split between individual caregiver quality and broader operational concerns.

The Good

  • Individual nurses praised as caring and attentive
  • Admissions staff went above and beyond to help families
  • Accommodating when families requested a room change
  • Peaceful, supportive environment described during end-of-life care

The Bad

  • One report of neglect leading to bed sores
  • One account of a nurse handling a patient roughly
  • One report of only 2 nurses covering 45 patients
  • One report of maintenance issues including ceiling holes and a mouse

AI-generated from reviews and community data.

Regalcare At Lowell is a senior living community in Lowell, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.7 out of 5 across 45 reviews.

About Regalcare At Lowell

RegalCare at Lowell is a skilled nursing facility in Lowell, Massachusetts, offering short-term rehabilitation, long-term skilled nursing care, and specialty programs within a full continuum of care.

The facility operates under a resident-centered philosophy, providing individualized care and attention to each patient. The professional staff is dedicated to promoting optimum independence and quality of life, with treatment tailored to each individual's short- and long-term needs.

Care is delivered in a comfortable, nurturing environment designed to foster sensitivity and a caring atmosphere. Staff communicate with families regarding patient progress and recovery during their stay.

Types of Care at Regalcare At Lowell

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Regalcare At Lowell

3.7overall · 45 ratings combined

3.7★ on Google (45)

Molly Foisy

May 2026

via Google

As much as I appreciate the hardworking men and women in health care, this facility is not one to send your loved ones to. While in their care, my family member was blatantly ignored, to the point of getting bed sores on her back from neglect. On her first day there, a Friday, a strange woman showed up in her room and told her she needed to go through her belongings that she brought in. Instead of going through the usual hospital bag of clothes you bring in, she sat on the bare floor and started going through her purse. Two nights later, she called for help in her room for the TV and to adjust her bed, and the nurse came in and got frustrated because she wasn’t understanding the controls. Instead of remaining calm and talking her through it, the nurse grabbed the remote out of her hand and then THREW it back at her, hard enough to hit her in the shoulder, and then stormed out of the room. On her last night there, a mouse was stuck in her room trying to run under the door. Again, as much as I support the hardworking men and women who take care of people in need, this facility is not the type to take care of their patients and we quickly relocated her to another facility. I hope anyone that reads this review takes this into consideration and I also truly hope this facility takes this seriously and acts on this treatment and behavior. Disgusting is an understatement.

Samantha Devitto

Jan 2026

via Google

Do not bring your loved one here. 2 nurses to 45 patients. There was holes in the ceiling. Heard nurses telling patients to “knock it off” and also scolding patients for asking to use the bathroom on their lunch break. Awful experience

Lindsey Palumb

Aug 2025

via Google

Goodmorning 🙂 Alice has already made my morning 🌄 Her infectious smile and caring for me are awesome 👌 She has brightened my day already, and She always does. She is an incredible person and nurse.. She seriously needs a raise!!! Without her here, I'm not sure this place would be tolerable. She exceeds all expectations and knows all the patients/residents' needs. She really is caring and always makes my mornings tolerable. It's not easy for us to be here..away from our families..for me. My brothers, my mom and my son. I miss them much..I am trying to find a better place for me to go, but unfortunately, because I live in NH, there really is nowhere else to go. So, while I'm here, it's nice to have someone who cares and smiles and laughs and keeps my spirits alive. I've had a tough time, and I'm not the nicest person at times, but it's all reactive... I don't belong here. I've superseded my needs. It's a stepping stone, and I hope to leave here soon, but as long as I'm here, it's nice to have someone like Alice who helps to keep my spirits up. So thank you so much, Alice ❤️ A lot of the staff are also sweet and caring, but some of them are clearly just here for their paychecks...so I hope they're paid well!!

Catherine

May 2025

via Google

RegalCare cared for my mom in her last days as the last 5 days I could no longer provide the level of care that she needed in my home. Literally from the moment of contact that I made with Nathan in admissions, I felt an extreme sense of support during this time. Nathan stayed at work for over two hours when he was supposed to be off his shift. He waited for me until I got out of work to meet with him and check out their facility. I explained that I would like the most peaceful room for her. Not only was the room peaceful, they gave her the biggest room that they had available. The entire staff of nurses that cared for my mom were all so caring & kind. I’m Very Grateful that my mom had such a peaceful passing. I’m grateful I was able to spend as much time with my mom in such a peaceful environment. As a result of each staff support, kindness, and caring ways, I have gifted them something for their facility. Literally, the only reason that I’m only giving four stars is that furniture and interior is quite a bit outdated. If I was rich, I would offer to redecorate & redo each of the rooms & provide new furniture & updated nursing stations. Regardless of the outdated furniture and decor, If you take the time to look past that, know that you are in great care at RegalCare!

jackie Starr

May 2025

via Google

My mom seems much happier than before. She loves most of the staff. Glad they moved her to a better ro when I asked They're very accommodating and on top of her care So far. Thank you especially to Kevon

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Government Inspection History

4 inspection visits in the last three years, 50 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 10, 2026Fire Safety StandardHealth Standard20 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedCorrected Mar 13, 2026

  • Have an enclosure around a vertical opening shaft.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 24, 2026

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 24, 2026

  • Ensure proper usage of power strips and extension cords.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 24, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 9, 2026

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 3, 2026

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 17, 2026

  • Provide a written emergency evacuation plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 24, 2026

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 24, 2026

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 27, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 4, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 4, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2026

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026

  • Provide routine and 24-hour emergency dental care for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026

Jan 29, 2026Health Complaint1 citation
  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 19, 2026

Mar 31, 2025Fire Safety StandardHealth Standard25 citations
  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

    Severity J of L: immediate jeopardy, isolatedCorrected Apr 12, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 12, 2025

  • Have an enclosure around a vertical opening shaft.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 12, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2025

  • Have elevators that firefighters can control in the event of a fire.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2025

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2025

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 12, 2025

  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2025

  • Provide activities to meet all resident's needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2025

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2025

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2025

  • Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2025

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2025

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2025

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2025

  • Have a plan that describes the process for conducting QAPI and QAA activities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2025

  • Provide medically-related social services to help each resident achieve the highest possible quality of life.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2025

Apr 3, 2024Fire Safety StandardHealth Standard4 citations
  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 19, 2024

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2024

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2024

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Regalcare At Lowell offer?

Regalcare At Lowell offers Skilled Nursing / Long Term Care.

Where is Regalcare At Lowell located?

Regalcare At Lowell is located at 30 Princeton Boulevard in Lowell, Massachusetts.

What do families say about Regalcare At Lowell?

Reviews for RegalCare at Lowell are sharply divided: several families praise specific nurses and admissions staff for warmth, responsiveness, and helping loved ones through end-of-life care, while other reviewers describe serious lapses including neglect, rough handling, and thin staffing. The facility's 3.7 rating reflects this split between individual caregiver quality and broader operational concerns.

How did Regalcare At Lowell do on recent health and safety inspections?

Regalcare At Lowell had 4 government inspection visits in the last three years, with 50 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Regalcare At Lowell?

Submit the Request Information form on this page to connect with Regalcare At Lowell and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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