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Rae-Ann Westlake Nursing and Rehabilitation

28303 Detroit Rd

3.5(84 ratings)· Westlake average: 4.1

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Rae-Ann Westlake Nursing and Rehabilitation, photo 11 / 5

Quick Facts

Total units
130
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
130
Stroke rehab wing
Dedicated wing with own entrance and nurse's station
Community history
Operating 45 years in the Cleveland area

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for Rae-Ann Westlake are sharply divided: several families describe serious neglect, slow emergency response, and missing belongings, while other families praise attentive, compassionate care during rehabilitation and long-term stays. The community offers a dedicated stroke rehab wing alongside long-term skilled nursing and memory care.

What reviewers praise

  • Praised by some families as compassionate and attentive
  • Rehab therapy staff described as top-notch by one reviewer
  • Dedicated stroke rehabilitation wing with own patio
  • Staff treated long-term resident like family, per review

What reviewers flag

  • One report of hours-long delay calling ambulance during stroke
  • One report of neglected medical follow-up (cancer biopsy) for months
  • One report of missing or stolen resident belongings
  • One report staff withheld residents' personal allowance funds

AI-generated from reviews and community data.

Rae-Ann Westlake Nursing and Rehabilitation is a senior living community in Westlake, Ohio offering Skilled Nursing / Long Term Care and Assisted Living. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 3.5 out of 5 across 84 reviews.

About Rae-Ann Westlake Nursing and Rehabilitation

Rae-Ann Westlake is a skilled nursing and assisted living community in Westlake, Ohio, with 45 years of experience serving the greater Cleveland area. The community offers short-term rehabilitation following surgery or stroke, long-term skilled nursing care, Alzheimer's and dementia care, and assisted living in a home-like environment.

The facility features a dedicated stroke rehabilitation wing with its own entrance, nurse's station, dining room, and outdoor patio. The community provides the full continuum of health services designed to support residents through various stages of care needs.

Rae-Ann Westlake emphasizes hospitality and warmth in a gracious setting, with staff trained to deliver care across multiple service lines from rehabilitation to memory care.

Types of Care at Rae-Ann Westlake Nursing and Rehabilitation

Assisted LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio

Activities

  • Social Activities

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Reviews of Rae-Ann Westlake Nursing and Rehabilitation

3.5overall · 84 ratings combined

3.5★ on Google (84)

Lida Thach

Jul 2026

via Google ↗ · Report

Reviewing here as a delivery driver, not anyone related to this facility.<br><br>I had an order to deliver to a resident here. They told me to meet at the back door, I opened the door and an alarm tripped. Instead of entering, I stayed at the door. An angry nurse then came to yell at me saying “why would trip the alarm and not enter?” My logic would be “oh, this is possible safety issue. Should stay put so they can see me and identify me”.<br><br>I would not suggest letting your friends or loved ones stay at this facility if the faculty don’t care about security and have that kind of attitude toward others. She may need some rest or something.

Sharon Hoyett

Jul 2026

via Google ↗ · Report

Rae Ann of Westlake provided my brother with exceptional care for 15 months. My brother has a lot of health issues especially being a cancer, trach and feeding tube patient. The only reason he left was to be with his son who resides out of state. Rae Ann of Westlake has a very unique care unit for trach and vent patients, their staff is literally available 24/7! The staff is extremely caring, efficient and helpful! Dillion (Facility Director) is very approachable, pleasant and always willing to help in anyway he can. Christa (Social Worker) will address any needs or concerns you have. Debbie (Nurse Manager) is extremely organized, understanding and helpful. The following nursing staff members have been absolutely AMAZING and provided excellent care for my brother !!<br>Nurses; Gabbie, Aleah and Megah. Respiratory Nurses; Brian, Fidaa and Anita. Aides: Maya, G, Noel, JJ and Veronica. Transportation: Eric, Norman and Thomas. Receptionist: Mildred.<br>THANK YOU, for what you all do and for the great care you provided to my brother Spencer!!!<br><br>Sharon Hoyett and Family

Reginald Johnson

May 2026

via Google ↗ · Report

They have shown me more about how they care about the client

Tasheca Young

Jan 2026

via Google ↗ · Report

A friend of mines mother was sent there. She went to visit her on a Saturday, her mother was in a wheelchair facing the wall! My friend asked them to call a ambulance because her mother was not talking nor acting her normal self! Raeann did not call (for atleast 4 hours +) my friends mother was stroking! This is not even half of the horrible care that my friends mother was given. STAY AWAY FROM THIS PLACE!

susan anderson

Dec 2025

via Google ↗ · Report

Due to numerous ongoing health problems, my beloved husband was a resident patient for 3 years, finally being placed on Sincere Hospice palliative care with Rae-Ann Westlake. The care he received was wonderful. The entire staff from admin to nursing and aides treated him as though he was a member of their families. He was shown compassion and dignity ever

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Government Inspection History

5 inspection visits in the last three years, 33 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 8, 2024Fire Safety StandardHealth Standard15 citations
  • Provide rooms that can be unlocked from inside without a key.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 15, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 15, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 15, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 15, 2024

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 15, 2024

  • Have restrictions on the use of highly flammable decorations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 15, 2024

  • Have proper power supply for life support equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 15, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 15, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 15, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2024

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2024

  • Have policies on smoking.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2024

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2024

Nov 13, 2023Health ComplaintInfection Control1 citation
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 14, 2023

Jul 26, 2023Health Complaint2 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 27, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 27, 2023

Sep 30, 2021Fire Safety StandardHealth Standard11 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedCorrected Nov 19, 2021

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 19, 2021

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 19, 2021

  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 19, 2021

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 19, 2021

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 19, 2021

  • Ensure that sources of ignition are removed from patients receiving respiratory therapy.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 19, 2021

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 19, 2021

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 19, 2021

  • Have exits that are accessible at all times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 19, 2021

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 19, 2021

May 16, 2019Fire Safety StandardHealth Standard4 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 14, 2019

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2019

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2019

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Rae-Ann Westlake Nursing and Rehabilitation offer?

Rae-Ann Westlake Nursing and Rehabilitation offers Assisted Living and Skilled Nursing / Long Term Care.

Where is Rae-Ann Westlake Nursing and Rehabilitation located?

Rae-Ann Westlake Nursing and Rehabilitation is located at 28303 Detroit Rd in Westlake, Ohio.

What do families say about Rae-Ann Westlake Nursing and Rehabilitation?

Rae-Ann Westlake Nursing and Rehabilitation carries a 3.5 out of 5 rating from 84 Google reviews. Reviews for Rae-Ann Westlake are sharply divided: several families describe serious neglect, slow emergency response, and missing belongings, while other families praise attentive, compassionate care during rehabilitation and long-term stays. The community offers a dedicated stroke rehab wing alongside long-term skilled nursing and memory care. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Rae-Ann Westlake Nursing and Rehabilitation do on recent health and safety inspections?

Rae-Ann Westlake Nursing and Rehabilitation had 5 government inspection visits in the last three years, with 33 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Rae-Ann Westlake Nursing and Rehabilitation?

Submit the Request Information form on this page, or contact Rae-Ann Westlake Nursing and Rehabilitation directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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