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Rae Ann Suburban Nursing and Rehabilitation

29505 Detroit Rd

3.1(73 ratings)· Westlake average: 3.7

Rae Ann Suburban Nursing and Rehabilitation — photo 11 / 5

Quick Facts

Total units
95
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
95
Specialty focus
Dedicated wound care specialist team on staff
Veteran services
Offers PT/OT therapy specifically for veterans
Community history
Operating for 45 years in the Cleveland area
Service continuum
Also provides memory care and assisted living on-site

What Families Think

Reviews of Rae Ann Suburban are sharply mixed: several visitors praise the physical, occupational, and speech therapy team and describe a warm, family-like atmosphere, while at least one detailed account describes serious neglect and missing belongings. The low overall Google rating reflects this split between strong rehab experiences and a troubling care complaint.

The Good

  • Rehab team called professional, compassionate, and attentive
  • Wound care specialists noted as accomplished team
  • Activities described as fun and family-like
  • Front desk and staff called friendly and helpful
  • Serves veterans in therapy programs

The Bad

  • One detailed report of neglect, bed sores, and missing belongings
  • One reviewer described staff as insanely rude
  • Google rating is low at 3.1 from 73 reviews

AI-generated from reviews and community data.

About Rae Ann Suburban Nursing and Rehabilitation

Rae Ann Suburban is a skilled nursing, rehabilitation, and assisted living community in Westlake, Ohio, with a 45-year history serving greater Cleveland. The community offers a full continuum of health services including short-term rehabilitation following surgery or stroke, long-term skilled nursing care, Alzheimer's and dementia care, and assisted living in a warm, welcoming environment.

The rehabilitation program features one of the most accomplished teams of wound care experts in greater Cleveland, with special focus on those recovering from surgeries and accidents. The rehabilitation team provides a full array of physical therapy, occupational therapy, and speech therapy services in a supportive environment.

Rae Ann Suburban has been recognized by U.S. News & World Report as "One of America's Best Nursing Homes" for consistent excellence in healthcare.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.1overall · 73 ratings combined

3.1★ on Google (73)

Kevin Wilson

Feb 2026

via Google

This Nurseing home is one that I would recommend very clam warm and quite atmosphere especially the staff. The receptionist Janet at the front desk is very kind, courteous, and professional.

Carpe Diem

Feb 2026

via Google

Horrendous care and disgusting conditions. Once the trauma of this experience is not so recent, a much more thorough review will be submitted. Please avoid!

Happy Customer

Feb 2026

via Google

The rehabilitation department here is known & continues its excellence and expertise. They adapt to fit most anyone's needs leaving patients/clients prepared to return to life with full functioning. When someone loses an important function, it's encouraging receiving such positive feedback with easy-to-understand explanations. The room is large enough to include 3 bikes plus other essential work out "tools" and items.What might surprise a new client is the level of empathy, kind approach, and sense of humor matching the therapist's proficiency. What a gift to us all! The activities department: An inclusive family-like atmosphere is encouraged in the group settings. Not only is "FUN" the name of the game the cognitive reinforcement keeps us sharp. Live entertainment is food for the soul, now who doesn't appreciate that? Shopping outings offer a sense of freedom. The department is helpful, knowledgeable, & nurturing. The activities leave us smiling on the inside!

Benjamin Torres

Feb 2026

via Google

The staff here stole from my brother whom was a resident here and when confronted they claimed they couldn't disclose about his personal belongings to me because it "violated HIPAA". My girlfriend and I were constantly having to come into the facility because if not no care was being done. They were too lazy to hoyer him and would leave him in bed for days, leaving him with bed sores. They wouldn't take him down to meals nor would they deliver meals to his room and he would often have to order food to come to the facility. The staff here was insanely rude. I've seen neglect happen to many other residents that lived here. My girlfriend and I both work in healthcare and we can both testify this is one of the worst facilities we've ever seen. PLEASE DON'T SEND YOUR LOVED ONES HERE

Natalie Mckinney

Feb 2026

via Google

Had two loved ones come here for care. I would never recommend this facility to anyone. Absolutely awful

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Frequently Asked Questions

What types of care does Rae Ann Suburban Nursing and Rehabilitation offer?

Rae Ann Suburban Nursing and Rehabilitation offers Skilled Nursing / Long Term Care.

Where is Rae Ann Suburban Nursing and Rehabilitation located?

Rae Ann Suburban Nursing and Rehabilitation is located at 29505 Detroit Rd in Westlake, Ohio.

What do families say about Rae Ann Suburban Nursing and Rehabilitation?

Reviews of Rae Ann Suburban are sharply mixed: several visitors praise the physical, occupational, and speech therapy team and describe a warm, family-like atmosphere, while at least one detailed account describes serious neglect and missing belongings. The low overall Google rating reflects this split between strong rehab experiences and a troubling care complaint.

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