Kevin Wilson
Feb 2026
This Nurseing home is one that I would recommend very clam warm and quite atmosphere especially the staff. The receptionist Janet at the front desk is very kind, courteous, and professional.
1 / 5Quick Facts
- Total units
- 95
- Medicare rating
- 2 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 95
- Inspections
- View history (55 citations)
- Specialty focus
- Dedicated wound care specialist team on staff
- Veteran services
- Offers PT/OT therapy specifically for veterans
- Community history
- Operating for 45 years in the Cleveland area
- Service continuum
- Also provides memory care and assisted living on-site
CMS Care Compare
What Families Think
Reviews of Rae Ann Suburban are sharply mixed: several visitors praise the physical, occupational, and speech therapy team and describe a warm, family-like atmosphere, while at least one detailed account describes serious neglect and missing belongings. The low overall Google rating reflects this split between strong rehab experiences and a troubling care complaint.
The Good
- Rehab team called professional, compassionate, and attentive
- Wound care specialists noted as accomplished team
- Activities described as fun and family-like
- Front desk and staff called friendly and helpful
- Serves veterans in therapy programs
The Bad
- One detailed report of neglect, bed sores, and missing belongings
- One reviewer described staff as insanely rude
- Google rating is low at 3.1 from 73 reviews
AI-generated from reviews and community data.
Rae Ann Suburban Nursing and Rehabilitation is a senior living community in Westlake, Ohio offering Skilled Nursing / Long Term Care and Assisted Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.1 out of 5 across 73 reviews.
About Rae Ann Suburban Nursing and Rehabilitation
Rae Ann Suburban is a skilled nursing, rehabilitation, and assisted living community in Westlake, Ohio, with a 45-year history serving greater Cleveland. The community offers a full continuum of health services including short-term rehabilitation following surgery or stroke, long-term skilled nursing care, Alzheimer's and dementia care, and assisted living in a warm, welcoming environment.
The rehabilitation program features one of the most accomplished teams of wound care experts in greater Cleveland, with special focus on those recovering from surgeries and accidents. The rehabilitation team provides a full array of physical therapy, occupational therapy, and speech therapy services in a supportive environment.
Rae Ann Suburban has been recognized by U.S. News & World Report as "One of America's Best Nursing Homes" for consistent excellence in healthcare.
Types of Care at Rae Ann Suburban Nursing and Rehabilitation
Assisted LivingSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Rae Ann Suburban Nursing and Rehabilitation
3.1overall · 73 ratings combined
3.1★ on Google (73)
Carpe Diem
Feb 2026
Horrendous care and disgusting conditions. Once the trauma of this experience is not so recent, a much more thorough review will be submitted. Please avoid!
Happy Customer
Feb 2026
The rehabilitation department here is known & continues its excellence and expertise. They adapt to fit most anyone's needs leaving patients/clients prepared to return to life with full functioning. When someone loses an important function, it's encouraging receiving such positive feedback with easy-to-understand explanations. The room is large enough to include 3 bikes plus other essential work out "tools" and items.What might surprise a new client is the level of empathy, kind approach, and sense of humor matching the therapist's proficiency. What a gift to us all! The activities department: An inclusive family-like atmosphere is encouraged in the group settings. Not only is "FUN" the name of the game the cognitive reinforcement keeps us sharp. Live entertainment is food for the soul, now who doesn't appreciate that? Shopping outings offer a sense of freedom. The department is helpful, knowledgeable, & nurturing. The activities leave us smiling on the inside!
Benjamin Torres
Feb 2026
The staff here stole from my brother whom was a resident here and when confronted they claimed they couldn't disclose about his personal belongings to me because it "violated HIPAA". My girlfriend and I were constantly having to come into the facility because if not no care was being done. They were too lazy to hoyer him and would leave him in bed for days, leaving him with bed sores. They wouldn't take him down to meals nor would they deliver meals to his room and he would often have to order food to come to the facility. The staff here was insanely rude. I've seen neglect happen to many other residents that lived here. My girlfriend and I both work in healthcare and we can both testify this is one of the worst facilities we've ever seen. PLEASE DON'T SEND YOUR LOVED ONES HERE
Natalie Mckinney
Feb 2026
Had two loved ones come here for care. I would never recommend this facility to anyone. Absolutely awful
Government Inspection History
14 inspection visits in the last three years, 55 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jun 11, 2025Fire Safety StandardHealth ComplaintHealth Standard20 citations
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 12, 2025
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 12, 2025
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jun 12, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 12, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 12, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 12, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 12, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 12, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 12, 2025
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2025
Ensure each resident receives an accurate assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2025
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2025
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2025
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 12, 2025
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2025
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2025
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2025
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 12, 2025
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 12, 2025
Jan 23, 2025Health Complaint1 citation
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 24, 2025
Dec 15, 2024Health Complaint2 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Dec 16, 2024
Dispose of garbage and refuse properly.
Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Dec 16, 2024
Nov 4, 2024Health ComplaintInfection Control1 citation
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 5, 2024
Jun 28, 2024Health Complaint1 citation
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 30, 2024
Mar 19, 2024Health ComplaintInfection Control2 citations
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 20, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 20, 2024
Feb 29, 2024Health Complaint1 citation
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 1, 2024
Dec 5, 2023Health ComplaintInfection Control2 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 2, 2024
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 3, 2024
Nov 13, 2023Health Complaint3 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 2, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 2, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 3, 2024
Sep 8, 2023Infection ControlNo citations
Aug 23, 2023Health Complaint6 citations
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 29, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 29, 2023
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 29, 2023
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 29, 2023
Assure that each resident’s assessment is updated at least once every 3 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 29, 2023
Have policies on smoking.
Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Aug 29, 2023
Aug 2, 2023Health Complaint2 citations
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 3, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 3, 2023
Aug 8, 2022Fire Safety StandardHealth Standard7 citations
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 9, 2022
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 9, 2022
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 9, 2022
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 9, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 9, 2022
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 9, 2022
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2022
Aug 8, 2019Fire Safety StandardHealth Standard7 citations
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 3, 2019
Provide a written emergency evacuation plan.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2019
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 2, 2019
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 2, 2019
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2019
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 18, 2019
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Rae Ann Suburban Nursing and Rehabilitation offer?
Rae Ann Suburban Nursing and Rehabilitation offers Assisted Living and Skilled Nursing / Long Term Care.
Where is Rae Ann Suburban Nursing and Rehabilitation located?
Rae Ann Suburban Nursing and Rehabilitation is located at 29505 Detroit Rd in Westlake, Ohio.
What do families say about Rae Ann Suburban Nursing and Rehabilitation?
Reviews of Rae Ann Suburban are sharply mixed: several visitors praise the physical, occupational, and speech therapy team and describe a warm, family-like atmosphere, while at least one detailed account describes serious neglect and missing belongings. The low overall Google rating reflects this split between strong rehab experiences and a troubling care complaint.
How did Rae Ann Suburban Nursing and Rehabilitation do on recent health and safety inspections?
Rae Ann Suburban Nursing and Rehabilitation had 14 government inspection visits in the last three years, with 55 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Rae Ann Suburban Nursing and Rehabilitation?
Submit the Request Information form on this page to connect with Rae Ann Suburban Nursing and Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Rae Ann Suburban Nursing and Rehabilitation? Claim this listing to update photos, pricing, and details. It's free.
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