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Most families describe Porter Place as a warm, well-run memory care community where staff know residents by name and go out of their way to communicate with families about health changes. Reviewers consistently praise the cleanliness, food, and dementia-specific programming, though a notable minority report serious lapses in care quality, high staff turnover, and steep, frequent price increases.
AI-generated from reviews and community data.
Porter Place Memory Care is a senior living community in Tinley Park, Illinois offering Assisted Living, Independent Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.4 out of 5 across 81 reviews.
Porter Place is an assisted living, independent living, and skilled nursing community in Tinley Park, Illinois, serving residents across multiple care levels including memory care.
Family experiences at Porter Place divide sharply. Many families praise the front-desk staff, specifically naming receptionists who greet visitors warmly and set a positive tone, and describe compassionate, patient direct care from staff members during residents' final weeks and ongoing daily support. One family wrote, "the staff, from the executive director down to individuals directly caring for residents continually demonstrated compassion, patience and respect." Families also note the facility is clean, well-decorated, and provides structured activities and good meals. However, several families report serious concerns: one experienced dramatic declines in care quality, while another documented repeated incidents of neglect, residents left in soiled clothing, injuries without proper documentation or treatment, leading to hospitalizations. One family noted high CNA turnover and that the common areas felt crowded relative to resident population. The disparity appears linked to staff changes; some reviews explicitly mention quality dropping after certain staff members departed.
Porter Place holds a 4.4 out of 5 star rating across 75 Google reviews. Families considering this community should weigh the strong testimonials from those receiving consistent, attentive care against documented concerns about lapses in basic hygiene and wound care, and inquire specifically about current staffing stability and oversight practices.
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Help Me Choose4.4overall · 81 ratings combined
4.4★ on Google (81)
Sandy Terlau
Aug 2026
Candace Alecia Mercede Lanette Nae Porcha Tamika all these ladies doing an amazing job taking care of my mom Rose. They could not be more attentive or patient with everyone staying there. We visit my mom often and are able to see that this pattern of care is consistent and it always is. thank you Porter Place for taking good care of my mom.
Tom
Aug 2026
Great community! My wife has lived there for a year and the staff takes wonderful care of her. She is always happy, clean, and has made friends. The community has been remodeled and looks fabulous while still maintaining a home-like appearance. Porter Place is a fantastic place to care for people with dementia.
Brian Czajkowski
Jul 2026
Very informative and helpful. The tour really displayed the level of thoughtfulness that has gone into the development of the community.
Candy Infelise
Jul 2026
I repeated raised concerns to administration of abuse and neglect of my loved one as well as what I witnessed with other residents. Rather than work to get those issues corrected, Porter Place continued to pressure me to put him into hospice. After a short hospital stay, he was ready for release. The hospital confirmed that he was in the same condition as prior to the hospital stay based on what Porter Place submitted to them. The director of nursing assured me via text after I asked if I needed to worry about finding him a new facility, "No that's not what I'm saying , I just have to reassess residents before they return after a significant event or if there's a long hospital stay." During this time, the ED refused to communicate in writing or answer my questions. Repeatedly telling that she would only speak over the phone which seemed obviously very sneaky. After they completed multiple assessments over several days of leaving him in the hospital, Porter Place refused his readmission. They're currently refusing to refund for the entire month that they refused to take him back as well as an overpayment that was already in his account. I have reached out to the BBB for assistance. The attorney for Porter Place called me accidentally thinking that I was the BBB. She stated she felt that my signing of the HIPPA release was in violation of HIPPA. (I am the POA and handled everything at Porter Place) I'm just not understanding why Porter Place would be withholding medical information unless that information might hurt their case...
Celeste Parker
Jul 2026
Mom and I appreciate the patience and information given to us during the tour.
Porter Place Memory Care offers Assisted Living, Independent Living and Skilled Nursing / Long Term Care.
Porter Place Memory Care is located at 17833 S Harlem Ave in Tinley Park, Illinois.
Most families describe Porter Place as a warm, well-run memory care community where staff know residents by name and go out of their way to communicate with families about health changes. Reviewers consistently praise the cleanliness, food, and dementia-specific programming, though a notable minority report serious lapses in care quality, high staff turnover, and steep, frequent price increases.
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