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Reviews of The Parc at Joliet are sharply mixed: many families and referral partners praise specific staff members—administrators, social workers, and therapists—for compassionate, hands-on care and successful rehab outcomes. However, several other reviewers describe serious care failures, including neglect, bedsores, slow response to call lights and pain medication, and repeated complaints about food quality.
AI-generated from reviews and community data.
The Parc at Joliet is a senior living community in Joliet, Illinois offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Laundry Service. Families rate it 3.3 out of 5 across 139 reviews.
Parc Joliet is a skilled nursing and post-acute rehabilitation facility in Joliet, Illinois, providing 24-hour care for patients requiring short-term rehabilitation or extended stays following major health events.
The facility specializes in helping individuals recover from orthopedic surgery, stroke, and other traumatic health events. Care includes rehabilitation therapies with a focus on speech therapy, and the community features a state-of-the-art therapy gym designed to support recovery goals. The facility emphasizes individualized care regimens and a home-away-from-home setting during the transition from hospital to home.
Parc Joliet accepts Medicare, private insurance, and Medicaid. The facility holds National Quality Approval status as a fully accredited member of The Joint Commission.
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Help Me Choose3.3overall · 139 ratings combined
3.3★ on Google (139)
Mike Kott
Jun 2026
Most of the staff are great, but avoid dealing with Carmen at all costs. She does not care about you, your loved one/s, their needs or your needs. She does not take her job seriously and needs to find a new line of work. 100% recommend avoiding Carmen at all costs, the strife she's brought me and my family through this horrible time is unspeakable, unacceptable, and ridiculous.
Allen Loftis
Jun 2026
this place is the best love it here
Ralph Hall
Feb 2026
I came to the parc on Nov 18 in25 after having surgery to my right hip due to fracture my knee and leg was in a lot pain when I got there i didn't know what to expect or anything I was scared after my son dropped me off but he wouldn't have put me somewhere bad either I knew as I learned people's names and asked what i needed to know and what was aloud and you could do it wasn't bad I made friends with residents the staff was helpful Tiffany the director is great and Dana the don is also great she's in charge of nurses and cnas therapy there is good they help me get to my goals so that I could go home they always incurage me so I get better i treated all with respect and got the same back from them when I left on jan28 of 26 I was happy to be going home and yet sad of goodbye to people I consider friends to me or like family I went there to heel and got some more than just that so with that thank you Tiffany, Dana and everyone else
Danielle Shell
Nov 2025
Our family wholeheartedly recommends PARC Joliet Rehabilitation Facility. The exceptional care and consistent patient/family engagement our family member received significantly aided his recovery. From the Director of Nursing to the maintenance staff, the intentional kindness and dedication of your team were truly impactful and deeply appreciated.
Patrick Hatter
Oct 2025
Let's call this a real time review, since I'm currently a patient here at the Parc. Let's call this episode 2, do you want the good or the bad first??!! Let's start with the good I ended up back here because of a reoccurring foot infection so I chose to come back here based on my first experience here. Let's get into it: shout out to Tiffany the administrator who stepped up and corrected some wrongs that should've never happened. Without going into details she rectified a couple of situations that really irritated 😤 me, she was open and available to my concerns and issues thx Tiff gotta give her a 5 out of 5. as well as David the assistant DON. The wound care team, IV nurses, and the majority of my regular nurses thx for your treatment and care. The above people and departments overall are very professional give them a 4 out of 5 rating. Physical and Occupational therapy, Wechu the best way I can spell my guys name lol. When it comes to Physical therapy and reaching/ exceeding your goals my guy is the man for the job love you man. Occupational therapy Amanda thank you for pushing me to regain and maintain my independence as far as getting dressed etc.your the best. Special shout out to TJ, Amuchu and Linda for your assistance as well, 5 out of 5 PT/OT.The ladies in the activities department who do the entertainment and activities for the residents. Without these ladies and the activities they provide for the residents their time here would be dreadful. Keep those bingo bucks coming lol 5 out of 5. This is a mixed bag and I can only speak on the CNAs I've encountered. Mostly the CNAs are attentive and helpful on the other hand they're are some that are in the wrong field!! This is not a glamorous job if you know the job description and what it entails this job has to be done from the heart ♥️ and or with a bigger plan in sight. With that being said there are some CNAs that are in the wrong field and need to find a new job!! Don't get me wrong the job is demanding and patients can be rude,obnoxious etc. But you have to know that from the beginning so bringing your attitude to work is only going to make you miserable in the long run. For those of you that do your job and above thank you. 3 out of 5. House keeping Tim runs a tight ship his crew overall keep the rooms and facility clean. They might show up too early but overall they're on point 4 out 5. Social service they have to multi task but some things should intel more thought and planning!! For instance there a plethora of different patients, health conditions, ages, race etc. It would be a good idea to take those factors into consideration when assigning rooms. Some simple research on the patients you have and the factors I mentioned above would give you a better idea of how to assign rooms!!! Putting basically healthy people in the room with unhealthy people, morning people with non morning people, etc. Come out of your office and get to know more about the residents and that will give you more insight about the residents and help you do some cross pairing when possible. Be proactive instead of reactive !!! 2 out of 5. The food where do I start I can't say if it's the cooks, the food quality or the budget set aside for the food purchases. But the food here is dreadful overall I don't know if it's a budget thing but serving powdered eggs every morning with no breakfast meat 27 days out of the month is depressing within it's self !!! 1.5 out of 5. But when the State was here everybody was running around like a chicken with no head trying to be on point !!! Yall need to have that same energy everyday !! Stay ready so you dont have to get ready ¡!!Honorable mention to my wound doctor, Linda head of PT/OT. and some of the administrative people behind the scenes. I chose to write this review while I'm a patient here because everything I just posted is fresh on my mind and I'm dealing with it everyday the good the bad and the ugly!! Overall rating a soft 3 out of 5 ¡!!! So I've said what I said and I'm not ducking no smoke!!!!
16 inspection visits in the last three years, 51 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 22, 2026
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 22, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 27, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 14, 2026
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 24, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 6, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 6, 2025
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 6, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 6, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 26, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 26, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 26, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 26, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 26, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2025
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 26, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 29, 2025
Keep all essential equipment working safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 29, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 29, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 29, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 30, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 1, 2025
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 27, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 7, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 11, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 11, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 11, 2024
Provide appropriate foot care.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 11, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2024
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 16, 2024
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Apr 16, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2023
Provide appropriate foot care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2023
Provide routine and 24-hour emergency dental care for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2023
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
The Parc at Joliet offers Skilled Nursing / Long Term Care.
The Parc at Joliet is located at 222 North Hammes in Joliet, Illinois.
Reviews of The Parc at Joliet are sharply mixed: many families and referral partners praise specific staff members—administrators, social workers, and therapists—for compassionate, hands-on care and successful rehab outcomes. However, several other reviewers describe serious care failures, including neglect, bedsores, slow response to call lights and pain medication, and repeated complaints about food quality.
The Parc at Joliet had 16 government inspection visits in the last three years, with 51 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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