Ali S
Jun 2026
Highly recommend! The environment is clean and welcoming, and the staff is always professional and friendly. It puts me at ease knowing my loved one is getting the care they need and deserve
Palos Heights Senior Living
7100 West College Dr3.9(59 ratings)· Palos Heights average: 4
Part of Spectrum Retirement Communities · 37 communities · 4.2★ average · (2 others nearby)
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1 / 6Quick Facts
- Deposit size
- Move-in deposits reported as high as $10,000
- Ownership
- Operated by corporate parent company Spectrum
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviewers frequently praise the staff's warmth, the cleanliness of the newer building, and the quality of care in the memory care unit, with many families reporting positive, even transformative experiences for their loved ones. However, a significant number of reviews describe the community accepting large move-in deposits and then refusing refunds when a resident was later deemed inappropriate for the care level offered, along with at least one serious account of neglect leading to injury.
What reviewers praise
- Staff frequently described as warm and attentive
- Facility praised as clean, modern, and well-decorated
- Memory care unit staff singled out for compassionate, respectful care
- Wide variety of daily activities and events for residents
- Food quality reportedly improved with new chef
- Nursing staff praised for responsiveness and communication
What reviewers flag
- Numerous reports of $10,000+ deposits withheld after admission was denied post-evaluation
- One detailed report of neglect, falls, and hospitalization leading to a resident becoming wheelchair-bound
- Several complaints about corporate (Spectrum) policies overriding medical or VA recommendations
- One report of continued billing months after a resident had left the community
- One review cites rent increases exceeding the percentage agreed upon in the contract
AI-generated from reviews and community data.
Palos Heights Senior Living is a senior living community in Palos Heights, Illinois offering Assisted Living, Memory Care and Independent Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 59 reviews.
About Palos Heights Senior Living
Palos Heights Senior Living is a residential community in Palos Heights, Illinois offering independent living, assisted living, and skilled nursing or long-term care. The facility features 24-hour staff, on-site nursing, private rooms, a restaurant-style dining room, housekeeping and laundry services, medication management, and an emergency call system. Residents enjoy social activities, day trips and outings, birthday and holiday parties, and gathering spaces.
Reviews are mixed. Many families report that the facility is clean and modern, with attentive and caring staff who foster friendships and offer varied daily activities. One reviewer wrote, "His new home is everything he didn't know he needed." However, other reviewers have raised serious concerns about safety and billing practices. Some families describe incidents involving falls and hospitalizations, while others report disputes over room placements and refunds, particularly regarding moves between care levels. Experiences with policies and administrative decisions appear to vary significantly.
Types of Care at Palos Heights Senior Living
Assisted LivingIndependent LivingMemory Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Birthday / Holiday Parties
- Day Trips and Outings
- Grocery Shopping and Errands
- Social Activities
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Help Me ChooseReviews of Palos Heights Senior Living
3.9overall · 59 ratings combined
3.9★ on Google (59)
David Cartwright
Jun 2026
Palos Heights Senior living was the best choice we made for our mom Roberta Cartwright. The staff and facility were amazing. Our whole family is extremely impressed on how clean and neat the facility was. Lyn Lang was very helpful during our experience and couldn’t have been happier with her help making my mom feel extremely comfortable moving from her home to a new place. I will be spreading the word about this facility to everyone that is looking for a place for their parents.<br>Thank you<br>Dave Cartwriight
Mary Sheehan
Jun 2026
This is a great senior living community! I highly recommend it for your loved ones!
Suzanne Hsu
Jun 2026
Lovely facility. Very clean. Staff is very friendly. Nice to have a facility so close to our family home.
Janel Sutkus
May 2026
Our Dad has been in assisted living for about eleven months and his care has been extraordinary. His apartment is lovely and the entire facility is beautiful and extremely clean. Huge thanks to the nurses and nursing assistants on the second floor who are so good to him. Highly recommend for any family looking for assisted living.
Frequently Asked Questions
What types of care does Palos Heights Senior Living offer?
Palos Heights Senior Living offers Assisted Living, Independent Living and Memory Care.
Where is Palos Heights Senior Living located?
Palos Heights Senior Living is located at 7100 West College Dr in Palos Heights, Illinois.
What do families say about Palos Heights Senior Living?
Palos Heights Senior Living carries a 3.9 out of 5 rating from 59 Google reviews. Reviewers frequently praise the staff's warmth, the cleanliness of the newer building, and the quality of care in the memory care unit, with many families reporting positive, even transformative experiences for their loved ones. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Palos Heights Senior Living?
Submit the Request Information form on this page, or contact Palos Heights Senior Living directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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