MyLivingChoice

Palm Garden Of West Palm Beach

300 Executive Center Drive

4.3(259 ratings)· West Palm Beach average: 4.2

Palm Garden Of West Palm Beach, photo 11 / 5

Quick Facts

Total units
176
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
176
Accreditation
Accredited by The Joint Commission
Family communication feature
Visitor messages printed and hand-delivered to residents

What Families Think

Reviews of Palm Garden of West Palm Beach are sharply divided: many families praise individual nurses, therapists, and support staff by name for compassionate, attentive care, while other reviewers describe serious lapses in basic safety and nursing oversight. The facility performs skilled nursing and rehab services and holds Joint Commission accreditation, but experiences with staffing and medication management vary widely.

The Good

  • Nurses and CNAs praised by name for compassion
  • Physical and occupational therapy team highly regarded
  • Respiratory therapist singled out for excellent care
  • Social services helped resolve a crisis during a stay
  • Front desk staff described as warm and welcoming
  • Joint Commission accredited facility

The Bad

  • One report of a bipap machine disconnected from oxygen overnight
  • One report of medications left unattended on carts
  • Multiple reports describe understaffing causing long wait times
  • One serious complaint about a resident discharged in unsafe condition

AI-generated from reviews and community data.

Palm Garden Of West Palm Beach is a senior living community in West Palm Beach, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.3 out of 5 across 259 reviews.

About Palm Garden Of West Palm Beach

Palm Garden of West Palm Beach is a rehabilitation and skilled nursing facility in West Palm Beach, Florida. The community partners with residents to help them return home safely with maximum independence through comprehensive rehabilitative services and personalized treatment programs.

The facility employs licensed professional therapists who create individualized rehabilitative programs focused on restoring independence and helping residents return to the activities they enjoy. The care team works collaboratively with residents throughout their stay to support optimal health and well-being.

Palm Garden maintains various support services including nursing care, care planning, physical therapy, activities, dining, and administrative services. The facility accepts Medicare, Medicaid, and most private insurance plans, which may cover all or part of therapy costs. Mail is delivered to residents daily except weekends and holidays, and the facility offers a feature allowing visitors to send messages that are printed and hand-delivered to loved ones.

The community is accredited by The Joint Commission and has processes in place for reporting patient safety concerns. The facility provides information on outpatient therapy services for residents receiving inpatient therapy, and those not currently residing at the facility can obtain therapy services through a physician's prescription.

Types of Care at Palm Garden Of West Palm Beach

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Palm Garden Of West Palm Beach

4.3overall · 259 ratings combined

4.3★ on Google (259)

kiy kiy

Jun 2026

via Google

Today I visited my father-in-law at the nursing home, and I had the pleasure of meeting Nurse Cierra for the first time. She was absolutely wonderful, I heard someone call her CC. She came into the room, introduced herself, and immediately made us feel welcome. She was kind, caring, professional, and her warm smile and positive energy truly stood out. It’s rare to meet someone whose presence alone brings comfort, but that’s exactly what Cierra did. You can tell she genuinely cares about her patients and their families. She is a true asset to your team, and I hope you recognize what a special nurse you have. Please keep her she’s a winner! Thank you, Cierra, for making such a positive impression and for the compassionate care you provide. Thank you for all you do, from Nathaniel and I 😊❤️💙💫

Smith Harris

Jun 2026

via Google

This is a wonderful place. I am so pleased with the new weekend receptionist Miss Cynthia. She is truly amazing. I wish we had her every weekend. She's outgoing, respectful, and greets you with a smile as soon as you walk in the door. I usually don’t leave reviews, but I told her before I left that I had to leave one for her — she’s just that exceptional. You don’t come across that kind of service often."

Marlene Todd

Apr 2026

via Google

RUN don’t just walk away from this facility! It is the worst experience we have ever had at a healthcare facility. If you care about your loved one, find a different rehab. We brought so many issues to the executive team during my mom’s two week stay. None of it was addressed properly and some things reoccurred. Here are a few examples of the poor care: 1. This morning I learned that my mom’s bipap machine was not connected to the oxygen for the entire evening. Her oxygen level was 80 when the morning nurse came in. This is a dangerous level! Until I asked, this was not even documented so that someone could assess it with evening nurse. 2. Multiple times my mom’s IV and pill medications that were due 3x a day were given so late in the morning that they had to do two doses close together instead of 8 hours apart. She would have missed her third medication if I wasn’t tracking it. 3. Medication was left out in the open on the medication carts. Not only is this illegal but very for some of the residents who wander through the hallways and could take the medication by mistake. See two of many times I took photos of the unattended medication. 4. They are understaffed. It took upwards of half hour to two hours to get my mom changed after she had an accident. This is so unacceptable! The only bright spots of this facility is Bijou, the respiratory therapist and the PT team. They are good but still not worth risking your loved one’s life at this facility. Do yourself a favor and do more research to find a better place.

Charles Leitner

Mar 2026

via Google

To the Team at Palm Garden of West Palm Beach, I am writing to share my sincere thanks for the care I received during my recent stay. Recovering isn't always easy, but the kindness and professionalism of your staff made a world of difference to me. I particularly want to mention the nurses Rochell, Sierra, Marthe, and Shernette​ for their patience and encouragement. It's the small things-a friendly check-in or a quick response-that helped me feel like more than a patient. The physical and occupational therapy gym is top-notch. I particularly want to mention Robert, Gloria, Kari Anne, Brie, Jordan, and Carlos who inspired me to work hard in spite of the pain and dizziness to recover. The CNA's were hard working and compassionate. They helped with my basic needs and treated me with respect. I particularly want to mention Miriam, Love, and Betina. Thank you for being there. Social services gave me sound advise through my stay. They made my discharge happen. I particularly want to mention Sol and Mickey. I especially want to thank Sol for intervening in a crises. She even came in on Sunday to save the day. Thank you to Fiona, Jesse, and Jennifer for leading the team. Greatfully, Charles Leitner

Mary Ricksen

Jan 2026

via Google

WHERE is my original review? Did you remove it? How dare you? I'm reporting you for taking down my first review of your despicable place. (I'd like to speak to the nurse who sent my dying husband home naked with no bandages on his partially removed feet. He had to walk in the house when he was not to walk and had not walked for months. I want to tell her that she killed a man and was so nasty to me I was shocked. Get your stories straight Palm gardens, change your records now. Because I have records, witness and I think I am going to use them.) below is additional information to my previous review. Which has now (screen shots are a good idea.)disappeared.When Palm Gardens sent my very ill husband home in a police car saying he was supposed to go to a different place, after I paid them, I found out there was no order to send him elsewhere. They lied to me, because he didn't want to be in a room that smelled of poop so bad he was puking. My husband was supposed to go there. Nowhere else because of those crappy advantage plans. I think I'll thank them too. He wasn't home for two days when he became unresponsive. He died, they are responsible for sending a sick enough man who died of sepsis not long after they sent him home. Don't go there if you want your loved one to live. I am shocked at the behavior of the nurse who sent me home. She has a lot of bad karma coming her way. Didn't she take an oath to do no harm? What kind of a nurse does that to a very ill man? I'd love to thank her; [not] for her I don't care attitude. She was yelling at me. Didn't they have a room that didn't smell like poop? They could have put him in the hall. But they sent him home to die on me of sepsis. God help you if you go there. Palm Gardens this note is to you; Don't call to ask me why I won't take this down. It is the entire truth and I will not lie for a place that helps people to die. I have detailed records I kept of everything that happened to him where ever he was. Because he was in and out of the hospital for nearly three years. Got a lot of records and notes. I know who cares and who does not. And I am furious that a nurse sent him home with osteomyelitis naked with a gown hanging around his neck. I want to speak to her. She should be fired. Don't you dare remove my review.

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Government Inspection History

5 inspection visits in the last three years, 28 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 29, 2025Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 23, 2026

Apr 24, 2025Health Complaint1 citation
  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 25, 2025

Apr 18, 2024Fire Safety StandardHealth Standard10 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2024

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2024

  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2024

  • Have corridors or aisles that are unobstructed and are at least 8 feet in width.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2024

Jan 26, 2023Fire Safety StandardHealth Standard9 citations
  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2023

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2023

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2023

Oct 7, 2021Fire Safety StandardHealth Standard7 citations
  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 6, 2021

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 6, 2021

  • Observe each nurse aide's job performance and give regular training.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 6, 2021

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 6, 2021

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 6, 2021

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 6, 2021

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 6, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Palm Garden Of West Palm Beach offer?

Palm Garden Of West Palm Beach offers Skilled Nursing / Long Term Care.

Where is Palm Garden Of West Palm Beach located?

Palm Garden Of West Palm Beach is located at 300 Executive Center Drive in West Palm Beach, Florida.

What do families say about Palm Garden Of West Palm Beach?

Reviews of Palm Garden of West Palm Beach are sharply divided: many families praise individual nurses, therapists, and support staff by name for compassionate, attentive care, while other reviewers describe serious lapses in basic safety and nursing oversight. The facility performs skilled nursing and rehab services and holds Joint Commission accreditation, but experiences with staffing and medication management vary widely.

How did Palm Garden Of West Palm Beach do on recent health and safety inspections?

Palm Garden Of West Palm Beach had 5 government inspection visits in the last three years, with 28 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Palm Garden Of West Palm Beach?

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