MyLivingChoice

Lourdes Noreen McKeen Residence

315 S Flagler Dr

3.1(41 ratings)· West Palm Beach average: 4.2

Lourdes Noreen McKeen Residence, photo 11 / 5

Quick Facts

Total units
132
Medicare rating
4 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
132
Care survey result
Assisted living had a deficiency-free bi-annual survey
Location type
Located directly on the waterfront
Stay options
Short-term respite care available
Community focus
Faith-based living emphasis for residents

What Families Think

Reviews for Lourdes Noreen McKeen Residence are sharply divided, with some families praising a warm, clean, and engaging environment and others describing serious concerns about staff attitude and room conditions. The community offers multiple levels of care, including skilled nursing and short-term respite stays, and its assisted living program passed a recent deficiency-free state survey.

The Good

  • Warm, compassionate, and welcoming staff noted by visitors
  • Facility described as impeccably clean and well-decorated
  • Residents seen actively enjoying group activities
  • Reviewers praised the food quality
  • Assisted living passed deficiency-free AHCA survey

The Bad

  • One report describes care as staff-centered rather than patient-centered
  • One report of CNAs treating other staff poorly, raising concern
  • One reviewer found rooms old, musty, with an uncomfortable bed
  • One reviewer waited two days for a requested room change

AI-generated from reviews and community data.

Lourdes Noreen McKeen Residence is a senior living community in West Palm Beach, Florida offering Skilled Nursing / Long Term Care. Amenities include Guest Meals, Restaurant style Dining Room and Gathering / Activity Spaces. Families rate it 3.1 out of 5 across 41 reviews.

About Lourdes Noreen McKeen Residence

Lourdes-Noreen McKeen Residence for Geriatric Care is a full-service senior living community in West Palm Beach, Florida, offering multiple levels of care including independent living, assisted living, skilled nursing, rehabilitation, and short-term respite care.

The community's assisted living program received a deficiency-free bi-annual survey by the Agency for Health Care Administration. The facility provides a range of services tailored to meet residents' individual needs and circumstances.

Located on the waterfront, Lourdes-Noreen McKeen features resort-level amenities and a gracious residential setting. The community emphasizes fostering friendships and connections among residents through activities and shared experiences, with a particular focus on faith-based living and celebrating quality of life.

Types of Care at Lourdes Noreen McKeen Residence

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Guest Meals
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Salon / Barber
  • Security

Activities

  • Birthday / Holiday Parties
  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Reviews of Lourdes Noreen McKeen Residence

3.1overall · 41 ratings combined

3.1★ on Google (41)

Triskelion

Mar 2026

via Google

It has changed. The care the staff provides revolves around the staff, their needs, what suits them, what they feel like doing. It is NOT patient-centered care. The staff has difficulty phrasing communication in a non threatening way. Everything is about them. Response to the response of the review: What an absolutely horrible experience and I wasn't even the patient. I could walk and tend to my own. I can't imagine how mentally grueling it is for the patients. I've never been verbally assaulted from so many workers before regarding a situation that doesn't involve me or my mother.

Roberta Vaniska

Dec 2025

via Google

The family of Robert Calman would like to thank the staff of the third floor north. The nurses, cna's pt the chef Patricia in the kitchen. The activities director for all the outstanding service they give to Robert Calman.

guy notyourbis

Jul 2025

via Google

Was visiting my wife’s grandma and I saw that they have very nasty CNAs. I seen how they treat other employees like the ones that serve food for the residents. If they treat them like that, imagine how they treat the residents there. We are gonna move grandma away from there. Someone there in charge of CNAs is hiring their own people, bad people

liz Potter

May 2025

via Google

Old and stuffy. When I asked about a shower I was told it’s in the hallway. I asked if I could change rooms and I was two days. I am here in a musty room with a hard bed. My oxygen level is lowering since I left the hospital. I must say something nice though. The food is good. The nursing staff are polite.

Jenna Fawley

Dec 2024

via Google

I recently had the pleasure of visiting Lourdes Noreen McKeen Residence, and I can’t say enough about how wonderful this community is. From the moment I walked through the doors, I was greeted warmly by staff who were not only professional but incredibly compassionate and welcoming. The entire facility is impeccably clean, beautifully decorated, and exudes a sense of peace and comfort. During my visit, I was impressed by the vibrant and engaging atmosphere. The residents seemed genuinely happy, and it was clear that they receive exceptional care and attention. I had the opportunity to observe some of the activities, and it was heartwarming to see the residents so involved and enjoying themselves. The staff went above and beyond to ensure that everyone felt valued and cared for, and I left with the utmost confidence that this is a place where residents truly thrive. If you’re looking for a community for a loved one – or even just visiting like I was – Lourdes Noreen McKeen is a shining example of what senior living should be. Highly recommend!

Request information

Ask about availability, pricing, or a tour. Your details go only to Lourdes Noreen McKeen Residence, never sold or shared.

Government Inspection History

3 inspection visits in the last three years, 43 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Sep 5, 2025Fire Safety StandardHealth Standard17 citations
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 5, 2025

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 22, 2025

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2025

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2025

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2025

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2025

  • Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2025

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2025

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2025

May 9, 2024Fire Safety StandardHealth ComplaintHealth Standard13 citations
  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 15, 2024

  • Address subsistence needs for staff and patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 15, 2024

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 15, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 15, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 15, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 15, 2024

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2024

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2024

  • Have restrictions on the use of portable space heaters.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 9, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 9, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 9, 2024

Feb 16, 2023Fire Safety StandardHealth Standard13 citations
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2023

  • Implement a program that monitors antibiotic use.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2023

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2023

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2023

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2023

  • Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2023

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2023

  • Perform COVID19 testing on residents and staff.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 16, 2023

  • Report COVID19 data to residents and families.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 16, 2023

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 16, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Lourdes Noreen McKeen Residence offer?

Lourdes Noreen McKeen Residence offers Skilled Nursing / Long Term Care.

Where is Lourdes Noreen McKeen Residence located?

Lourdes Noreen McKeen Residence is located at 315 S Flagler Dr in West Palm Beach, Florida.

What do families say about Lourdes Noreen McKeen Residence?

Reviews for Lourdes Noreen McKeen Residence are sharply divided, with some families praising a warm, clean, and engaging environment and others describing serious concerns about staff attitude and room conditions. The community offers multiple levels of care, including skilled nursing and short-term respite stays, and its assisted living program passed a recent deficiency-free state survey.

How did Lourdes Noreen McKeen Residence do on recent health and safety inspections?

Lourdes Noreen McKeen Residence had 3 government inspection visits in the last three years, with 43 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Lourdes Noreen McKeen Residence?

Submit the Request Information form on this page to connect with Lourdes Noreen McKeen Residence and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Lourdes Noreen McKeen Residence? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of West Palm Beach.

Prefer to stay home?

Home care agencies serving West Palm Beach bring help to the house: daily living, companionship, and respite for family caregivers.

All home care agencies in West Palm Beach