4.3(13 ratings)· North Olmsted average: 4.6
1 / 5Families describe Otterbein North Olmsted (formerly known as Emerald Village) as a warm, well-run community where long-term residents were cared for by attentive nursing staff and aides. Reviewers highlight cleanliness, good food, and a full activity calendar, though one family reported a frustrating and slow admissions process.
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Otterbein North Olmsted SeniorLife Community is a 55+ independent and assisted living community located in North Olmsted, Ohio, on Cleveland's west side. The community offers affordable apartments in a safe, maintenance-free setting designed for older adults seeking a balance of independence and support.
The community provides personalized care services including restaurant-style dining, housekeeping, medication assistance, personal care services, and 24/7 support. Residents have access to planned group outings and a range of social, spiritual, and educational activities. The community welcomes residents eligible for the Veterans Aid and Attendance benefit and Ohio's Assisted Living Waiver program.
Apartments are available for both independent and assisted living residents. Independent living floor plans feature full kitchens, while assisted living floor plans include small kitchenettes. All apartments have accessible bathrooms, security call systems, wall-to-wall carpeting or hard-surface flooring, vertical blinds, and individual climate control.
Located next to St. Clarence Church and adjacent to Bradley Woods Reservation, one of Cleveland's Metroparks, the community provides convenient access to nearby fine dining, cultural events, shopping, houses of worship, medical offices, and health care facilities.
Otterbein North Olmsted operates on a month-to-month rental fee model with no required upfront investment or entrance fees, and residents are not required to turn over any existing assets, including their current home.
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Help Me Choose4.3overall · 13 ratings combined
4.3★ on Google (13)
Molly Good
Jul 2025
The guardians watch party was SO MUCH FUN last week. I loved attending and the residents are a hoot! The hot dog derby by the staff was the personal highlight for me. This seems like a great place to live where residents are warm and welcoming and so is the staff.
Colleen Glass
Jun 2024
I called to speak with Admissions regarding my Father. First called and never received a return call for several weeks. Then called again and spoke with Dana. From the very beginning of our conversation she seemed to not want to consider my Father for admission. He’s currently in another assisted living facility but she wanted to know if he was independent with walking, toileting etc. I explained that he is not, that’s why he needs Assisted Living! But he is medically stable, able to transfer and toilet with one person assist. She seemed annoyed but grudgingly agreed to allow me to bring him to their facility so their nurse could assess him. Then 2 days before appt she called saying they needed to see Clinicals before the appt. Again seemed to not want to even consider my Father. Very disappointing approach to the elderly, especially those in the market for Assisted Living Facility.
Carolyn Hecmanczuk
Jun 2023
My Mom and Dad were residents at Emerald Village, Dad for almost 9 years and Mom another 2 1/2 years after he passed. They are amazing. They cared for my Mom and Dad like their own family. The staff there truly love the residents and bent over backwards to make it a special place. So many good employees that were as supportive to us as a family as they were to my aging Mom, especially with the anxieties that COVID brought. One caregiver sat with my Mom to help her through a tough evening when she was anxious about being alone. Charity, Alison, Brittany, Erin, Dale, Kathleen, Neil, Amie, Stephanie M, Maureen, Carol, Kathy G, Haley, Josh, Linda S., all of the dietary staff, ….everyone is amazing. Thank you so much for the last 11 1/2 years! We were lucky to have and know you. Until we meet again, may God Bless you all.
Marian Ortiz
Jun 2018
My mother moved into Emerald Village in December of 2017. This is a wonderful place. The building and grounds are lovely and kept spotless, the apartments are very nice, the food is excellent and the staff is the best! My brother and I have been more than impressed with the nurses, who endured some verbal abuse from our mom when she first moved in. She was reeling from all the changes in her life (at age 94) and took it out on the nurses as they went about their work of administering her medicines. They responded with professionalism, understanding and compassion. These ladies were so patient and kind! After a while, my mom adjusted, and she now appreciates what a great place EV is. She appreciates the nurses and aides who care for her so well. She says the dining room staff and the ladies who clean her apartment and collect and return her laundry are all friendly and make her feel cared for. My siblings and I feel very fortunate that our mom is at Emerald Village. We have peace of mind, knowing she is safe and well cared for and treated with kindness and respect.
Tate Bos
May 2018
My mother lived at Emerald Village for a little over two years! I cannot say enough about the care that she received both by the nursing staff and the aides. Everyone from the administrators, front desk, activities, maintenance and care takers made my mom feel safe, comfortable and happy. She enjoyed having meals with friends, participating in activities such as crafts, bingo, exercise classes and trips to area restaurants and casinos. It wasn’t just a place to live, it was her home.
Otterbein North Olmsted SeniorLife Community offers Assisted Living and Independent Living.
Otterbein North Olmsted SeniorLife Community is located at 30344 Lorain Rd in North Olmsted, Ohio.
Families describe Otterbein North Olmsted (formerly known as Emerald Village) as a warm, well-run community where long-term residents were cared for by attentive nursing staff and aides. Reviewers highlight cleanliness, good food, and a full activity calendar, though one family reported a frustrating and slow admissions process.
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