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Milford Gardens Rehab And Nursing

10 Veterans Memorial Drive

3.5(65 ratings)· Milford average: 3.9

Milford Gardens Rehab And Nursing, photo 11 / 5

Quick Facts

Total units
135
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Individual
Certified beds
135

What Families Think

Family reviews of Milford Gardens Rehab And Nursing are overwhelmingly negative, describing serious lapses in basic care such as unanswered call bells, delayed pain medication, and unresponsive staff. Several reviewers also reported incidents of physical mistreatment, rude communication from nursing staff, and abrupt denial of admission for a resident with dementia.

The Good

  • Provides skilled nursing and long-term rehabilitative care

The Bad

  • Multiple reports of unanswered call buttons for hours
  • One reviewer described physical abuse and bruising on a resident
  • Several reviewers cited rude or unresponsive nursing staff
  • One report of admission being revoked over a dementia 'flight risk' label

AI-generated from reviews and community data.

Milford Gardens Rehab And Nursing is a senior living community in Milford, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 3.5 out of 5 across 65 reviews.

About Milford Gardens Rehab And Nursing

Milford Gardens Rehab And Nursing is a skilled nursing / long term care community in Milford, Massachusetts. The community is licensed for up to 135 residents.

Families rate Milford Gardens Rehab And Nursing 3.5 out of 5 based on 65 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Milford Gardens Rehab And Nursing

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Milford Gardens Rehab And Nursing

3.5overall · 65 ratings combined

3.5★ on Google (65)

Cindy Powell

Apr 2026

via Google

I didn’t want to put up a star. Doesn’t deserve even one!! Smelled very bad. Not friendly. Horrible staff. My Dad was abused here by a big man who was getting him off toilet after leaving my dementia Dad in there for an hour. My dad had bruises all over his arms. We got police involved and they help us to bring him to hospital. I also found out from a wonderful front desk girl that the nurse attacked her bc we were talking. She had to quit over the assault. DO NOT PUT A LOVED ONE INTO THIS HELL HOLE!

Kelly Smith

Feb 2026

via Google

My grandmother was placed here for rehab after a major surgery. She used the call button for hours and nobody showed up for her pain medication. Her urine bag was never changed. She called me upset at 12:30 in the morning because she Never received her pain medicine for 12 hours and she felt like she was dying from the pain. I had to call six times to get a hold of a nurse and when I finally did, they hung up on me so, my grandmother called 911 and was transferred back to the hospital at 2:00am. This is a disgrace of a place. Don’t send your loved ones here! The staff here obviously don’t care!

Marc Danner

Aug 2025

via Google

I received a call tonight at 11:27 regarding a patient there. The people were nothing but rude when I called back. The "Head Nurse was nothing but rude" I am a health care proxy and the Nurse wouldn't even explain what meds they wanted to provide. I asked for info and I was told by her she was too busy.

Ginny Keim

Jun 2024

via Google

ZERO is not an option or that’s what I’d give Vantage Rehab in Milford. **My Dad was transferred there late Thursday afternoon. Not a single person came into his room to introduce themselves or orient him to his surroundings. **He was there for PT to get his strength back and absolutely no one came all day on Friday to introduce themselves, to assess him or start any therapy. **The pain medication he has been on and been very successful with at the hospital he came from was not on site and the pharmacy they work with said it would be 2 weeks before they had it in. **He spilled coffee in his lap and it took me three times asking for help to get people in to change him and his bed linens. **He was never brought a pitcher of water or a glass despite the need to push fluids. **It took about an hour last night to get him some pain meds despite my sister and I asking and re-asking. DO NOT, under any circumstances, send a loved one there. They are understaffed and frankly didn’t seem to give a damn about my Dad. The good news is that he had to be readmitted to the hospital in the middle of the night and when he’s released from the hospital he’s going to a much better rehab place that will actually care and pay attention to him. Frankly, our prayers were answered by him being admitted as we weren’t sure how to get him out of Vantage and to a better place. I literally have nothing good to say about this rehab place.

Jennifer Paluzzi

Jan 2024

via Google

We met with them to get a bed for my mother, who has dementia. We were assured that a bed would be held while we dealt with Mass Health. After she was hospitalized right before Christmas, we were informed by the new admissions person from Vantage that my mom (who is largely sedentary, uneasy on her feet, and quite confused) was determined to be a "flight risk" and was no longer welcome. There was no discussion and the person had never even met her.

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Government Inspection History

5 inspection visits in the last three years, 34 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 19, 2026Health Complaint2 citations
  • Ensure that residents are free from significant medication errors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 3, 2026

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 3, 2026

Mar 4, 2026Fire Safety StandardHealth Standard8 citations
  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 3, 2026

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 3, 2026

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2026

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

Jan 13, 2026Health Complaint3 citations
  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 7, 2026

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 7, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 7, 2026

Dec 9, 2024Fire Safety StandardHealth Standard19 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity H of L: actual harm, patternCorrected Jan 2, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity G of L: actual harm, isolatedCorrected Jan 2, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedCorrected Jan 2, 2025

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 6, 2025

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2025

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2025

  • Implement emergency and standby power systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2025

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2025

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2025

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2025

Sep 7, 2023Fire Safety StandardHealth Standard2 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 26, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Milford Gardens Rehab And Nursing offer?

Milford Gardens Rehab And Nursing offers Skilled Nursing / Long Term Care.

Where is Milford Gardens Rehab And Nursing located?

Milford Gardens Rehab And Nursing is located at 10 Veterans Memorial Drive in Milford, Massachusetts.

What do families say about Milford Gardens Rehab And Nursing?

Family reviews of Milford Gardens Rehab And Nursing are overwhelmingly negative, describing serious lapses in basic care such as unanswered call bells, delayed pain medication, and unresponsive staff. Several reviewers also reported incidents of physical mistreatment, rude communication from nursing staff, and abrupt denial of admission for a resident with dementia.

How did Milford Gardens Rehab And Nursing do on recent health and safety inspections?

Milford Gardens Rehab And Nursing had 5 government inspection visits in the last three years, with 34 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Milford Gardens Rehab And Nursing?

Submit the Request Information form on this page to connect with Milford Gardens Rehab And Nursing and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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