T T
Apr 2026
Our family had a very troubling experience with Oakmont of Whittier Memory care. I would not recommend this memory care facility to any family looking for true memory care that is safe, honest and provides compassionate care. Our experience involved theft, lack of proper care , and no meaningful accountability. When supplies went missing we were told that our loved one was frequently caught playing with the protective underwear and they had to throw them away that was 200 undergarments within three weeks. We were taken aback by this statement because they are the only ones with the keys to the locked closet within the room where the toiletry items were kept. What was especially disturbing was the cost. Families are charged enormous amounts of money, yet there are no real guardrails on cost, quality of care and paying qualified staff a decent wage. It's a shame that this industry lacks stricter oversight. The state allows this facility to have 29 memory care residents with only two care providers. We were told there were three care givers at night but that was a total lie. They were always short staffed in fact this facility was not equipped to care for residents beyond the very earliest stages of memory loss. They just capitalize on that diagnosis because they are owned by a corporation. They used an assessment of points tool to determine my loved ones care needs, in many cases this tool is used to justify increasing cost beyond the cost of the room. Yet the actual care provided did not reflect that assessment. Our loved had the predictable symptoms of memory loss, which is the very reason a family often seeks care. Families think carefully before placing a loved one here with mild to moderate memory loss. This facility only wants docile residents. Works well in most cases for those who need assisted living. They pretend that its memory care but for those who don't exhibit the symptoms that comes with memory loss. They give you a so called assessment but its really a way to price gauge you and line their pockets while trying to make you believe your loved needs a certain level care that they will never receive. Its a shame that this industry lacks oversight and has no limitations on the amount of rent they charge a resident. Do not assume that the beauty and the price reflects the quality of care, in our experience it did not
