1 / 5CMS Care Compare
Reviews of O'neill Healthcare Bay Village are sharply divided: some families describe attentive, compassionate nursing staff who kept a loved one clean and responded quickly to health changes, while others report serious lapses in basic care, staffing shortages, and unsafe conditions. Overall Google reviews average 3.9 out of 5 based on 73 ratings, but several detailed one-star accounts raise real concerns about day-to-day care quality.
AI-generated from reviews and community data.
O'neill Healthcare Bay Village is a senior living community in Bay Village, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 73 reviews.
O'Neill Healthcare Bay Village is a skilled nursing and long-term care facility in Bay Village, Ohio, with a licensed capacity of 138 residents. The community serves patients requiring nursing care and extended residential support.
Reviews reflect a deeply divided experience. Families of residents who received consistent, attentive care describe staff members, including nurses Claudia B. and Celeste, as compassionate and dignified in their work, with clean rooms and responsive attention. However, a substantial number of families report serious gaps in basic care: missed showers and meals, long wait times when residents use call buttons, inadequate skin care leading to preventable wounds and bed sores, fall injuries, and medication errors. Some families attribute these lapses to understaffing on nights and weekends. One family wrote, "The fact that they are understaffed is not an excuse to provide terrible care." Concerns about unattended residents and delayed response times appear repeatedly across reviews.
O'Neill Healthcare Bay Village holds a 3.9/5 rating across 73 Google reviews. The stark contrast between five-star and one-star accounts suggests highly variable day-to-day experiences, with families emphasizing the importance of frequent, direct monitoring of their loved ones' care.
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Help Me Choose3.9overall · 73 ratings combined
3.9★ on Google (73)
Elixir Sue
May 2026
It was a filthy nightmare in every way. I was almost totally neglected after surgery. After my 2nd surgery, I switched to Middleburg Hts., and the contrast was like going from Hell to heaven. It was so bad in there, it was like unreal, like being in a scary movie.
JACKIE CAFFO
Nov 2025
Nice place!
Marny Fannin
Oct 2025
I was very impressed with O’Neill Healthcare! The staff is incredibly friendly and attentive—they truly go above and beyond to make everyone feel cared for and comfortable. The breakfast was absolutely delicious, and the surroundings are warm, inviting, and well-maintained. It’s clear that the team takes great pride in creating a welcoming environment for residents and visitors alike. Highly recommend!
Susan Perez
Sep 2025
Our family was very disappointed with the care received at O’Neils. This facility consistency has staffing shortages on the off shifts and weekends with repeatedly witnessed lack of care and residents being unattended for hours on end. It was not uncommon for call lights to be on for over an hour without staff checking in. The staff that you are lucky to find during these times are mostly from an agency and lacked awareness on the personal basic care needs of our family member.. The facility looks very clean and well maintained from the outside and at the entrance area but the halls, rooms and restrooms where their residents live are not kept cleaned or maintained. I would NOT recommend placing a loved one at O’Neils
Elmer Goodrich
Aug 2025
Been here 1 wk the place is absolutely the care you get here is tops nurses are great stnas very good if you are looking for a place for a loved one or your self there is none better in this area check them out
8 inspection visits in the last three years, 50 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026
Develop a communication plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026
Meet other general requirements that are deficient.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 10, 2026
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 10, 2026
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 10, 2026
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 10, 2026
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 10, 2026
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 10, 2026
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2026
Help the resident with transportation to and from laboratory services outside of the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 10, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 10, 2026
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 10, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 10, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 10, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2026
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2026
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Feb 10, 2026
Dispose of garbage and refuse properly.
Severity C of L: potential for minimal harm, widespreadCorrected Feb 10, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 28, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 28, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 6, 2025
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 6, 2025
Provide enough food/fluids to maintain a resident's health.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 20, 2024
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 20, 2024
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 20, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 5, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 5, 2024
Address subsistence needs for staff and patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 5, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 5, 2024
Meet requirements for sections of health care facilities separated by fire resistive construction.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 5, 2024
Provide a written emergency evacuation plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 5, 2024
Meet requirements for the use of electrical equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 5, 2024
Install proper backup exit lighting.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 5, 2024
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 5, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 5, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 13, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 29, 2022
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 29, 2022
Have restrictions on the use of portable space heaters.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2022
Have an enclosure around a vertical opening shaft.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2022
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2022
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2022
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2022
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
O'neill Healthcare Bay Village offers Skilled Nursing / Long Term Care.
O'neill Healthcare Bay Village is located at 605 Bradley Rd in Bay Village, Ohio.
Reviews of O'neill Healthcare Bay Village are sharply divided: some families describe attentive, compassionate nursing staff who kept a loved one clean and responded quickly to health changes, while others report serious lapses in basic care, staffing shortages, and unsafe conditions. Overall Google reviews average 3.9 out of 5 based on 73 ratings, but several detailed one-star accounts raise real concerns about day-to-day care quality.
O'neill Healthcare Bay Village had 8 government inspection visits in the last three years, with 50 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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