J S
May 2026
Morgan is horrible. Do not trust this place
1 / 5Quick Facts
- Total units
- 87
- Medicare rating
- 2 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 87
- Inspections
- View history (40 citations)
- Memory care setup
- Separate all-male and all-female dementia units
- Nearby hospital
- Located near Sharon Regional Medical Center
CMS Care Compare
What Families Think
Windsor House at O'Brien Memorial is a skilled nursing and memory care facility in Masury, Ohio, with reviews split sharply between families praising devoted staff and cleanliness, and others reporting serious care failures around rehab, wound care, and incident handling. Both extremes appear repeatedly, suggesting inconsistent experience depending on unit or timing.
The Good
- Staff described as kind and attentive by several families
- Facility described as spotlessly clean
- Strong communication and coordination with hospice reported
- Gender-specific memory care units for privacy and comfort
- Restaurant-style dining praised by a reviewer
The Bad
- One report of untreated scabies and lost muscle tone after rehab stay
- One report of denied hospital transfer after a fall
- One report of belongings and clothing not returned to family
- Reviews show inconsistent care quality between families' experiences
AI-generated from reviews and community data.
Windsor House at O'Brien Memorial is a senior living community in Masury, Ohio offering Memory Care and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 3.5 out of 5 across 40 reviews.
About Windsor House at O'Brien Memorial
O'Brien Memorial Health Care Center in Masury, Ohio provides skilled nursing care and specialized memory care for residents with varying care needs. The community features designated all-male and all-female dementia units designed to provide secure, comfortable environments tailored to gender-specific preferences.
The nursing staff delivers 24/7 care including assistance with daily living activities, medication management, and coordination with physicians for comprehensive medical oversight. Specialized care is offered for individuals with Alzheimer's and other forms of dementia, with secure units designed to provide safety and security while promoting cognitive engagement and independence.
Residents enjoy well-appointed private and semi-private rooms equipped with emergency call systems and high-speed wireless internet. Housekeeping and maintenance teams maintain clean and comfortable living spaces. The memory care units are specifically designed with safety and security features while supporting resident independence.
The community offers restaurant-style dining, on-site religious services, an outdoor courtyard, and various community programs to foster social connections and overall well-being. Gathering spaces and outdoor areas provide opportunities for engagement and connection among residents.
Types of Care at Windsor House at O'Brien Memorial
Memory CareSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Outdoor Patio
- Salon / Barber
- Security
- Transportation Services
Activities
- Religious Services
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Windsor House at O'Brien Memorial
3.5overall · 40 ratings combined
3.5★ on Google (40)
Brittany Hughes
Jan 2026
I’m going to start by saying I do understand the staff is probably overwhelmed nursing homes do not get the the support they need. I have a few cons about this place one of them being is my dad was sent there for rehab rehabilitation and when he was sent home, they did not help at all with setting up at home rehab rehabilitation for physical therapy. They did not advise me on anything to do to help him get better. They basically shood us out the door without any idea on what to do next, no Referrals no refill of any medications that they were giving him. He was there for three months. His insurance ran out after two and he was not allowed to get any more physical therapy, but they still kept him He laid in the bed, but no physical therapy. My second con. He was sent home with scabies that he had all over his body and he was not treated for it. It took me and his family doctor months to get rid of it. My third con. Not a single piece of clothing that he was sent there with was returned, even though I had taken the time to write his name on all of them. And he’d be wearing women’s pants 3x to big. Maybe it’s because there is Too high of a patient to aid ratio. Why allow somebody who is there for physical therapy to lay in a bed with scabies with no physical therapy? They did nothing to Rehab rehabilitation him. He came home worse than he was when he was dropped off there. Covered in scabies head to toe he had lost all his muscle in his legs because they had a allowed him to lay in the bed for a month straight. If you can help it, I wouldn’t send your family here.
Michael Coe
Dec 2024
My mother in law had fallen and was seriously hurt and she wasnt sent to er until noon the next day..she succumbed to.complications and died 2 days later<br><br>Had she been cared for better or at least looked at it might have ended better...
Olivia Swartz
Feb 2024
THIS IS THE WORST NURSING HOME! Do not send your family here. They will be neglected, the staff is rude, the "social worker" is absolutely no help with any concerns. They will just tell you well we can look at you being transferred so it just goes to show they do NOT CARE! They are not equipped to handle people that can not walk or need extra help. Absolute HORRIBLE PLACE. The food is slop, who would want to eat that.
Danielle Querry
Apr 2023
They always up by the desk laughing ,joking around & ignoring the call lights
Government Inspection History
8 inspection visits in the last three years, 40 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Mar 12, 2026Fire Safety StandardHealth Standard6 citations
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 3, 2026
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2026
Have restrictions on the use of portable space heaters.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2026
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2026
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2026
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2026
May 22, 2025Health Complaint1 citation
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 12, 2025
Mar 14, 2025Health Complaint1 citation
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 26, 2025
Aug 7, 2024Health Complaint1 citation
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 29, 2024
Jun 13, 2024Fire Safety StandardHealth ComplaintHealth Standard16 citations
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 12, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jul 12, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 12, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 12, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 12, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 12, 2024
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 12, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 12, 2024
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 12, 2024
Meet other general requirements that are deficient.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 12, 2024
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 12, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 12, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 12, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity C of L: potential for minimal harm, widespreadCorrected Jul 12, 2024
Employ staff that are licensed, certified, or registered in accordance with state laws.
Severity C of L: potential for minimal harm, widespreadCorrected Jul 12, 2024
Observe each nurse aide's job performance and give regular training.
Severity C of L: potential for minimal harm, widespreadCorrected Jul 12, 2024
Apr 18, 2024Health Complaint2 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 10, 2024
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 10, 2024
Feb 29, 2024Health Complaint1 citation
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected May 10, 2024
Jul 28, 2022Fire Safety StandardHealth Standard12 citations
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 9, 2022
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 9, 2022
Meet requirements for the use and maintenance of medical gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 9, 2022
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 9, 2022
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 9, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 9, 2022
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 9, 2022
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 9, 2022
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2022
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2022
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Windsor House at O'Brien Memorial offer?
Windsor House at O'Brien Memorial offers Memory Care and Skilled Nursing / Long Term Care.
Where is Windsor House at O'Brien Memorial located?
Windsor House at O'Brien Memorial is located at 563 Brookfield Ave Se in Masury, Ohio.
What do families say about Windsor House at O'Brien Memorial?
Windsor House at O'Brien Memorial is a skilled nursing and memory care facility in Masury, Ohio, with reviews split sharply between families praising devoted staff and cleanliness, and others reporting serious care failures around rehab, wound care, and incident handling. Both extremes appear repeatedly, suggesting inconsistent experience depending on unit or timing.
How did Windsor House at O'Brien Memorial do on recent health and safety inspections?
Windsor House at O'Brien Memorial had 8 government inspection visits in the last three years, with 40 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Windsor House at O'Brien Memorial?
Submit the Request Information form on this page to connect with Windsor House at O'Brien Memorial and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Windsor House at O'Brien Memorial? Claim this listing to update photos, pricing, and details. It's free.
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