MyLivingChoice

Norwood Crossing

6016 N Nina Ave

3(42 ratings)· Chicago average: 3.9

Norwood Crossing, photo 11 / 5

Quick Facts

Year opened
1896
Medicare rating
3 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
131
Ownership
Non-profit senior living community since 1896
Community size
Serves over 250 residents on-site
Dining options
Three separate on-site dining venues

What Families Think

Families describe a community with a wide range of experiences: some praise the caring staff, clean assisted-living areas, and active social calendar, while many others—especially those using the skilled nursing/rehab section—report serious problems with cleanliness, staffing levels, and communication. Google and Yelp ratings are notably mixed (3.3 and 2.6 respectively), reflecting this split in experiences.

The Good

  • Staff repeatedly described as caring and attentive
  • Active social and fitness programming noted by visitors
  • Assisted living section described as clean and welcoming
  • Rehab care praised by several reviewers
  • Respite stays offered for short-term or trial visits

The Bad

  • Several reviewers reported dirty, outdated rooms and dining areas
  • One report of a single nurse covering 37 patients on a shift
  • Multiple reports of poor communication with families and missed appointments
  • One report of stolen or missing personal belongings

AI-generated from reviews and community data.

Norwood Crossing is a senior living community in Chicago, Illinois offering Assisted Living, Memory Care and Independent Living. Amenities include Professional Chef, Outdoor Patio and Fitness Center. Families rate it 3.3 out of 5 across 24 reviews.

About Norwood Crossing

Our Rich History

Over a century ago, members of Chicago's Norwegian-American community, inspired by the dream and determination of Dr. Niles T. Quales, founded the Norwegian Old People's Home. In 1896, the Norwood Park Hotel, located in Norwood Park near Nina Avenue and Avondale Avenue was purchased and served as a respite for Norwegian immigrants who needed a place to age in comfort and dignity. As the Norwegian Old People's Home evolved, so did its place in the neighborhood. The name became so synonymous with the community of Norwood Park, and eventually the facility became known as the Norwood Park Home, and later became Norwood Crossing.

Surviving a major fire, two World Wars, and the Great Depression, the world changed around Norwood Park Home, but our commitment and perseverance remained steadfast. What began as a small, charitable care facility has evolved into an award-winning, full-service, non-profit senior living community. A strong sense of community, great food, cutting-edge care and steady management have been the foundation for our success over the years.

Today, Norwood Crossing serves over 250 residents and continues to be at the forefront of senior living and healthcare, establishing a steadfast reputation of community-inspired, person-centered care. From our modest start as a small, senior hotel in a fledgling neighborhood, Norwood Crossing has evolved into a top flight senior living "community-within-a-community." We are proud to be a part of the rich history of Norwood Park and look forward to continuing our tradition and mission of enhancing the independence and well-being of older adults and Reshaping Aging© in our community and beyond.

Assisted Living

We are here to help

Our licensed Assisted Living facilities fit perfectly for residents who want private accommodations, but require some assistance with day-to-day tasks. We offer a variety of attractive residences in a comfortable, home-like setting.

Individual abilities are taken into consideration when evaluating a resident's need for assistance with everyday activities such as bathing, dressing, transportation and taking medications. Professionally-trained nurses and nurses' assistants are available around-the-clock, to provide just the right amount of supportive care, while at the same time encouraging each person to remain as independent as possible.

Fees include delicious meals and snacks, participation in our wide-array of Life Enrichment activities, housekeeping, laundry and linen services along with a full schedule of special events and outings. As a resident, you'll enjoy a wide spectrum of activities, including book clubs, exercise programs, live entertainment, singing and a lively art program.

Memory Support

Alzheimer's Care and Our Memory Support Program

Norwood Crossing's memory support program is dedicated to meeting the daily needs of individuals in the middle to late stages of Alzheimer's disease and other types of dementia. Our compassionate staff is sensitive to the individual needs of our memory impaired residents and is committed to preserving the dignity and uniqueness of each person, and making them feel at home. Specially trained in dementia care, our Memory Support staff makes sure that your loved one receives the personalized care they deserve in a safe, secure and nurturing home-like environment.

Respite Stays

Short-Term Respite Stays

Norwood Crossing offers convenient short-term, or respite care, stays for individuals who are recuperating from a hospitalization or need a "home away from home" while their family or caregiver is away. Respite stays are also ideal for seniors who want to "sample" life at Norwood Crossing without a long-term commitment. Guests benefit from the same amenities, activities, and services that our long-term residents enjoy in our state-of-the-art Assisted Living building (including our three dining options and Whole Person Wellness Center). Join us for a few days, a week or two, or a month to experience our award-winning community for yourself.

We recognize the importance of families' needs to leave the Chicago area because of travel plans or the necessity for a short break from caregiving. We will plan with you and your loved one so that just the right amount of care and support is there when it's needed. You'll have peace of mind knowing that your loved one is secure and receiving exceptional care.

Call us at 773-577-5323 for more information

Types of Care at Norwood Crossing

Assisted LivingHome Health and HospiceIndependent LivingMemory CareRespite / Short-Term CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Multiple Floor Plans
  • Private Rooms

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Medical Staff
  • Outdoor Patio
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Norwood Crossing

3overall · 42 ratings combined

3.3★ on Google (24) · 2.6★ on Yelp (18) · Yelp page ↗

C

Chuck P.

May 2026

via Yelp

I got admitted to Norwood Crossing on a Friday To do Physical Therapy because I couldn't walk so getting admitted on Friday I didn't get any Physical Therapy until Monday and on Wednesday was Told I had to leave on Thursday giving me only 3 Days of physical therapy They said that I could walk a 100 yards without help which was a lie even The Therapist said I wouldn't be leaving on Thursday The floor they had me on wasn't to clean either and you could press the button for help and it would take some time for someone to help you So this is why I don't recommend NORWOOD CROSSING

Michelle H.

May 2026

via Yelp

New management let so many people go. They are so so shortstaffed it's not funny. Quality of care has gone down because of lack of people. They brought all new staff in and let go of some really great people without even knowing what they did. They let go of all agency people to save money yet that left them so short on staff in every area, this should have been phased out instead. Prices are rising yet quality is falling. Everybody in the neighborhood has known somebody that has been here and has always recommended the place but not anymore.

Susan A

Apr 2026

via Google

Great location in Norwood park... beautiful, clean nursing facility with outstanding staff ❤️

Monique Mcglory

Aug 2025

via Google

Working thru an agency & communicated a hr prior that I woke up sick. They put me down as a DNR(do not return) . Rude staff except receptionist & security!

Savanna Maxwell

Apr 2025

via Google

I’m not surprised that the poor ratings of this establishment I’m a very professional woman. I am a very polite and kind woman as well but people like me is not the type of staff they want. They like people that are Unfriendly. God bless them🤭

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Government Inspection History

9 inspection visits in the last three years, 34 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 2, 2026Health Complaint3 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 19, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 19, 2026

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 19, 2026

Apr 2, 2026Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 16, 2026

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Apr 16, 2026

Jul 25, 2025Fire Safety StandardHealth Standard7 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 15, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 15, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 15, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 15, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2025

Feb 26, 2025Health Complaint1 citation
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 27, 2025

Feb 20, 2025Health Complaint3 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Feb 24, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 24, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 24, 2025

Jan 26, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 11, 2025

Jun 14, 2024Fire Safety StandardHealth Standard10 citations
  • Provide enough food/fluids to maintain a resident's health.

    Severity G of L: actual harm, isolatedCorrected Jul 5, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 5, 2024

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 5, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 5, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 5, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 5, 2024

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 5, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 5, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 5, 2024

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 5, 2024

Aug 11, 2023Fire Safety StandardHealth Standard6 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 21, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 21, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 21, 2023

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2023

Aug 2, 2023Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 24, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Norwood Crossing offer?

Norwood Crossing offers Assisted Living, Independent Living, Memory Care, Respite / Short-Term Care and Skilled Nursing / Long Term Care.

How much does Norwood Crossing cost?

Norwood Crossing has not published its pricing. For context, communities in Chicago that publish rates start around $1,059 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Does Norwood Crossing offer respite or short-term stays?

Yes. Norwood Crossing lists respite and short-term care among its options. A respite stay gives a family caregiver a planned break while your loved one receives full care, and it also works as a low-commitment trial before a permanent move.

Where is Norwood Crossing located?

Norwood Crossing is located at 6016 N Nina Ave in Chicago, Illinois.

What do families say about Norwood Crossing?

Families describe a community with a wide range of experiences: some praise the caring staff, clean assisted-living areas, and active social calendar, while many others—especially those using the skilled nursing/rehab section—report serious problems with cleanliness, staffing levels, and communication. Google and Yelp ratings are notably mixed (3.3 and 2.6 respectively), reflecting this split in experiences.

How did Norwood Crossing do on recent health and safety inspections?

Norwood Crossing had 9 government inspection visits in the last three years, with 34 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Norwood Crossing?

Submit the Request Information form on this page to connect with Norwood Crossing and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Norwood Crossing? Claim this listing to update photos, pricing, and details. It's free.

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