Emma Jean Kline
Feb 2026
Very disturbing place to be people don’t talk English. The nurses have party time at the desks They ignore the patients. The food is the most disgusting unidentifiable meals just not a good place and not even clean.
Mountain City Nursing & Rehabilitation Center
403 Hazle Township Boulevard3.9(50 ratings)· Hazleton average: 4
1 / 6Quick Facts
- Total units
- 297
- Medicare rating
- 1 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 297
- Inspections
- View history (61 citations)
- Community Outings
- Scheduled trips to Walmart and local restaurants
- Resident Voice
- Monthly meetings for resident grievances and feedback
CMS Care Compare
What Families Think
Reviews for Mountain City Nursing & Rehabilitation Center are sharply divided: several families describe attentive nursing, effective physical therapy, and a warm long-term living experience, while others report serious lapses in call-bell response, cleanliness, and communication. The community houses both short-term rehab patients and long-term residents, and experiences seem to vary depending on which unit or staff a resident encounters.
The Good
- Praised nursing and rehabilitation care by several reviewers
- Smooth, supportive admissions process cited by name
- Effective physical therapy helped a resident return home
- Daily activities like bingo, trivia, and painting
- Long-term resident reports feeling at home for years
- CNAs described as kind, compassionate, and hardworking
The Bad
- One report of a language barrier affecting communication with staff
- One report of call bells rarely answered in a timely manner
- One report of inconsistent cleanliness and unmet hydration needs
- One report describing meals as unidentifiable and unappetizing
AI-generated from reviews and community data.
Mountain City Nursing & Rehabilitation Center is a senior living community in Hazleton, Pennsylvania offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 50 reviews.
About Mountain City Nursing & Rehabilitation Center
Mountain City Nursing & Rehabilitation Center is a skilled nursing and long-term care facility in Hazleton, Pennsylvania, licensed for 297 residents. It serves both long-term residents and those admitted for rehabilitation stays.
Families report notably mixed experiences. Positive reviews consistently praise the nursing staff's compassion and knowledge, with one family describing their mother's rehabilitation experience as "wonderful." Residents and families highlight daily activities, painting, bingo, trivia, and dietary staff who offer meal choices. The admissions and social work teams are noted for their responsiveness. However, other families report significant gaps in care consistency, citing delayed responses to call bells, infrequent hydration assistance, inconsistent cleaning, and staff inattentiveness at the front desk.
Mountain City holds a 3.9 out of 5 Google rating based on 50 reviews. The spread between five-star and one-star ratings suggests care quality may vary meaningfully depending on staffing assignments and unit.
Types of Care at Mountain City Nursing & Rehabilitation Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Mountain City Nursing & Rehabilitation Center
3.9overall · 50 ratings combined
3.9★ on Google (50)
Tami Glasmire
Nov 2025
I cannot say enough good about the nursing care my family member received. The Business Office team is great also,. Thank you!
Ann Salas
Sep 2025
I have lived at Mountain City for almost five years and have nothing but positive things to say. I have found staff to be helpful, compassionate and knowledgeable. Dietary does a good job with meals and snacks, giving us choices as to what we want to eat. We have activities everyday giving us something to look forward to. We paint, play bingo, do trivia and many other things. We have a hairdresser who comes in every week, providing us with cuts, styles and even color. Our rooms are cleaned daily, laundry does an excellent job with our clothes and the maintenance department works hard to keep the building in top notch form. The CNAs (who we have the most contact with) are kind, friendly and hard workers. They take great care of us and seem to enjoy doing it. There is a monthly meeting where we can air out grievances, praise worthy employees and ask any questions we may have. There are trips to Walmart, local restaurants and last month we had a cookout. All in all it's a nice place to be. I feel at home here; welcome to safe and loved.
Lori Kringer
Mar 2025
My 85 year old mother just had a recent stay at mtn city for rehabilitation purposes. I cant say enough about how wonderful she was treated. Theresa in admissions made the process very smooth from the time we walked in the door. Lori the social worker helped with anything we needed and answered all questions. The 1st floor staff (white building) we couldn't say enough about. From nurses to aides to cleaning personnel,transport, and maintenance. Everyone showed much compassion and respect. Physical Therapy helped my mom finally return home. They did a fantastic job and got her up and moving again. We appreciate everything you have done for our Mom (Alice). I wouldnt hesitate if anyone has an elder parent.
Jill Hoover
Jan 2025
My brother was a resident at this facility. I would like to give a good review but I cannot. Care was hit or miss depending on who was assigned. Water was rarely provided for drinking. Call bells rarely answered in a timely manner. Cleanliness was rarely tended to. My brother called me for me to have them care for him. He needed medicine and needed to be cleaned. I would then call the desk to have someone check on him. Please consider your options.
Government Inspection History
12 inspection visits in the last three years, 61 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jan 12, 2026Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jan 27, 2026
Mar 27, 2025Health Complaint2 citations
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 31, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 31, 2025
Feb 7, 2025Fire Safety StandardHealth ComplaintHealth Standard10 citations
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 11, 2025
Use approved construction type or materials.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 11, 2025
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 11, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 11, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 27, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2024
Jan 3, 2025Health Complaint1 citation
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 27, 2025
Jul 10, 2024Health Complaint5 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 29, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 29, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 29, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 29, 2024
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 29, 2024
May 31, 2024Health Complaint6 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Jul 29, 2024
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 10, 2024
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 10, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 10, 2024
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 10, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 10, 2024
Apr 19, 2024Fire Safety StandardHealth Standard15 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity H of L: actual harm, patternCorrected Jul 29, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 10, 2024
Use approved construction type or materials.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 14, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 10, 2024
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 10, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 10, 2024
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 10, 2024
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 10, 2024
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 10, 2024
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 14, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 14, 2024
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2024
Provide care or services that was trauma informed and/or culturally competent.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2024
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2024
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2024
Mar 20, 2024Health Complaint2 citations
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 19, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 10, 2024
Nov 21, 2023Health Complaint2 citations
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 19, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 19, 2023
Sep 28, 2023Health Complaint3 citations
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 17, 2023
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 17, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 17, 2023
Sep 6, 2023Health Complaint3 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 17, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 17, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 17, 2023
May 12, 2023Fire Safety StandardHealth Standard11 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 8, 2023
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 8, 2023
Provide enough food/fluids to maintain a resident's health.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 8, 2023
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 8, 2023
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 8, 2023
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 8, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 8, 2023
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 8, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 12, 2023
Ensure proper usage of power strips and extension cords.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 12, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Mountain City Nursing & Rehabilitation Center offer?
Mountain City Nursing & Rehabilitation Center offers Skilled Nursing / Long Term Care.
Where is Mountain City Nursing & Rehabilitation Center located?
Mountain City Nursing & Rehabilitation Center is located at 403 Hazle Township Boulevard in Hazleton, Pennsylvania.
What do families say about Mountain City Nursing & Rehabilitation Center?
Reviews for Mountain City Nursing & Rehabilitation Center are sharply divided: several families describe attentive nursing, effective physical therapy, and a warm long-term living experience, while others report serious lapses in call-bell response, cleanliness, and communication. The community houses both short-term rehab patients and long-term residents, and experiences seem to vary depending on which unit or staff a resident encounters.
How did Mountain City Nursing & Rehabilitation Center do on recent health and safety inspections?
Mountain City Nursing & Rehabilitation Center had 12 government inspection visits in the last three years, with 61 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Mountain City Nursing & Rehabilitation Center?
Submit the Request Information form on this page to connect with Mountain City Nursing & Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Mountain City Nursing & Rehabilitation Center? Claim this listing to update photos, pricing, and details. It's free.
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