1 / 5Families describe Home Instead in Luzerne as attentive and responsive, with caregivers and office staff praised by name for reliability and warmth. The agency holds a 4.9 rating from over 100 Google reviews, though one reviewer raised a serious concern about hiring practices.
AI-generated from reviews and community data.
Home Instead is a home care agency serving Luzerne, Pennsylvania offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.9 out of 5 across 101 reviews.
Home Instead is a home health and hospice provider serving Luzerne, Pennsylvania. The service brings skilled care and support directly into clients' homes, with flexibility to arrange overnight stays and backup staffing as family needs change.
Families consistently praise the responsiveness and warmth of the team. Multiple families highlighted how quickly the office responds to requests and how caregivers combine professionalism with genuine compassion. One family noted that specific caregivers like Evelyn bring "skill and attentiveness" alongside "genuine warmth and kindness." Families emphasize the peace of mind that comes from knowing their loved ones are comfortable, safe, and well cared for, with strong communication flowing between caregivers and the home office.
Home Instead holds a 4.9/5 rating across 101 Google reviews, reflecting sustained satisfaction among families using their services.
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Help Me Choose4.9overall · 101 ratings combined
4.9★ on Google (101)
Angela Clark
Jun 2026
Not a good experience with these people I was told I couldn't have an interview due to not having license and i know for fact that they have hired people of different skin color than mine that didn't have license Yes that's the new racially profiling these companies are using
Paul Majikes
Oct 2025
My parents have been very happy with Homestead. Yolanda and Daniel are very attentive to their needs. It has improved my dad's quality of life. Communication with the office staff has been great, they answer our concerns promptly.
Lauren Paczewski
Oct 2025
We've had an amazing experience with Home Instead. The entire team has been incredibly kind, professional, and attentive in caring for my dad. They make sure he's comfortable, safe, and well looked after. It gives our whole family peace of mind knowing he’s in such good hands. We’re truly grateful for their compassion and support — highly recommend!
Deborah Wishart
Oct 2025
We’ve had a great experience with Home Instead while they’ve been supporting my parents. The team has been professional, kind, and dependable. We want to especially recognize Evelyn, who has been truly exceptional. She brings not only skill and attentiveness to her work, but also genuine warmth and kindness that have made a real difference in my parents’ lives. We also appreciate Kelly, the Client Care Coordinator, and Alyssa, the owner, for their responsiveness and clear communication. We’re grateful for the care and peace of mind they’ve provided.
Susan Myck
May 2025
My family is very pleased with the services we receive from Home Instead. The office staff is always so pleasant, comforting to speak with and willing to assist in any way. We had a situation where we needed someone to stay with our Mom overnight due to a recent illness and within a short amount of time they were able to find someone for two nights and even someone on backup if we needed the third night. All of the care givers are very friendly, kind and happy to be a part of our Mom's daily routine. We would like to give special thanks to her recent care giver, Danielle, who is super helpful and her personality just click's well with our Mom. Thank you Home Instead for your great services.
Home Instead offers At-Home Care.
Home Instead is located at 269 Bennett St in Luzerne, Pennsylvania.
Families describe Home Instead in Luzerne as attentive and responsive, with caregivers and office staff praised by name for reliability and warmth. The agency holds a 4.9 rating from over 100 Google reviews, though one reviewer raised a serious concern about hiring practices.
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