My father had two stays there over the past couple of years. It was a tough choice where to go, but several people recommended St. Lukes.
Both times, I was amazed by the people, from staff to administrators, and their level of service, support and compassion. One time was for rehab (what dedication!) and then sadly, at his passing for hospice care.
Our health care system is very stressed with acute staffing issues, but St. Luke’s Manor never failed to impress me, so if they face the same challenges, it isn’t affecting their quality.
I am very grateful to St Luke’s and would whole-heartedly recommend them without reservations.
🚨 WARNING: Do NOT Send Your Loved Ones Here 🚨
If you care about your loved ones, do NOT send them to St. Luke’s Manor in Hazleton, PA—or its affiliated locations, Forest Hills and St. Luke’s Pavilion. These facilities are riddled with neglect, mismanagement, and outright mistreatment of residents.
🔴 Dangerous & Unsanitary Conditions
* The showers are filthy, mold-ridden, and broken, with gaping holes that allow water to leak into linen storage areas, creating an unsanitary, unsafe environment.
* Hot water is unreliable, meaning residents are often denied proper hygiene and given rushed bed baths instead.
* A stench of mold lingers in the air—this place is not clean or safe.
🆘 Critical Needs Are Ignored
* If a resident has special nutritional needs, this facility REFUSES to accommodate them—no matter how medically necessary. Despite thousands of dollars being spent per patient daily, basic care is withheld unless families pay extra out of pocket.
* Even essential medical and hygiene items are denied, leaving residents vulnerable and suffering.
💀 Understaffed & Abusive Treatment
* Residents are roughly handled, with some left with raw, damaged skin due to negligent care.
* The facility is severely understaffed, meaning residents often sit in soiled clothing, miss meals, or receive improper medical attention.
* The higher-ups—especially those running the show—are verbally abusive and threatening. They speak down to the elderly, knowing these vulnerable individuals have no way to fight back.
⚠️ A Facility Built on Greed, Not Care
* The company behind these facilities has a history of violations, including fines, bankruptcy, and infectious disease outbreaks.
* Patients are often kept longer than needed just to fill beds and milk more money. This is NOT about care—it’s about profit.
‼️ TAKE ACTION: PROTECT YOUR LOVED ONES ‼️
This is not just a single bad experience—it is a pattern of systemic neglect and abuse. If you or a loved one are considering a short-term stay, think twice.
🚨 Report them. Speak out. Demand better. Our elderly deserve dignity, not to be trapped in a facility that treats them as disposable. Do your research before making a devastating mistake.
Update: March 10, 2026 - Regarding your standard reply:
The Manor at St. Luke’s Village
Hazelton, PA
I have now seen your response, and I want to make something very clear. My family and I did exactly what you claim people should do, we reported everything. Every incident was brought to the attention of staff members, supervisors, and administrators. We also escalated the situation to the parent company. Despite repeated assurances that the issues would be addressed, absolutely nothing was done.
Your response suggesting that concerns should be reported to the appropriate people is deeply frustrating and insulting. That step was taken multiple times, to every level of authority available. Yet the abuse and neglect continued unchecked.
What is most disturbing is that this facility is entrusted with the care of some of the most vulnerable members of our society: elderly individuals and severely ill patients who rely on compassion, dignity, and protection. Instead, what we witnessed was the opposite conditions and behavior that no human being should ever be subjected to.
It is shameful that the company that owns this facility, along with those responsible for running St. Luke’s, continues to allow these conditions to persist while offering empty assurances instead of real accountability or corrective action.
Please do not respond with generic statements instructing people to “report concerns to management.” That was done—repeatedly and thoroughly—and it resulted in no meaningful action. The public deserves to know that these complaints were properly reported and ignored.
People considering this facility for their loved ones should be fully aware of these experiences before placing their trust in an organization that has failed to protect those in its care!
My father was discharged from St Luke’s Manor in Hazleton PA only to have the facility need to call an ambulance and get taken to the ER. Prior to this even happening, the worker at the facility looked at the his personal home nurse who was there to pick him up and take him home asked “are you going to take him? What do you want me to do”. You call an ambulance is what you do.
His room had an outlet hanging out of the wall which is a fire hazard. I had to call director of nursing to order a Doppler to be done since the two previous nurses I asked said they would, and never did. He lost a decent amount of weight and his nutrition went downhill. I would not recommend this facility to anyone and it’s a disgrace how the elderly are not taken care of properly. Dentures were never cleaned. Bed was made sometimes. He ended up being admitted to the hospital and has a UTI that is sepsis’s Google it, an untreated UTI! He will never be coming back there!
The best people I have ever delt with especially with the office and explaining all the paperwork. Very good response from the nurses all was a good response. sincerely
I arranged for my mother to come here from the hospital as she had developed medical conditions that made her very weak and needed rehabilitation and therapy before she could go home. I had previously asked around and they were recommended to me by reliable sources. We spent a little over 2 weeks here.
The therapy group met with us on day 1 and came up with a therapy plan. I had a list of what areas I thought she needed the most help with and they were able and willing to incorporate those areas into the treatment plan. I was welcome to come along with her to therapy and got a pretty good education on ways to create a safer environment for her at home as well as quite a few to tips on the best and safest ways to use DME. It was easy to see that they specialize in therapy for the elderly, and they were very good at it.
Their Social Services and Business girls have a solid understanding of Medicare and Medicare advantage plans and were very helpful in working with the therapy group to identify and help us get the DME that we needed for at home. They also setup in home nursing and therapy for us after she got home. They were very responsive to questions and concerns, kept us very well informed about the next steps we needed to take, and were very supportive throughout our stay.
Some of the nurses and CNA’s gave me some good tips on how to care for the elderly that I didn’t know; easier ways for them to take meds and help with personal care. The majority of the staff was easy to approach and would give assistance when you needed something. There are plenty of activities available for those who want to participate in them and the meal selection options are not bad.
There were shifts where the nurses and CNA’s were spread thin and a few difficult personalities to deal with, but overall it wasn’t a bad experience. I was free to come and go as I pleased and stay as long as I wanted to. It took us a day or two to learn and understand their system; what times the nurses and CNAs were the busiest, how everything worked with the meals, showers, and personal assistance for the residents. Once I understood the system I really didn’t have a problem working with it.
A five-star scale is not a good way to rate a facility like this. Five is a perfect score and they weren’t perfect. There is room for improvement in some areas. But they were definitely better than a four, and the good aspects that I mentioned above were that good that they made up for the things that weren't perfect.
One idea for the suggestion box would be to put a monitor or whiteboard on the wall by each nursing station that would display the nurse and CNA on duty for each wing on each shift. It could be updated at the beginning of each shift within a matter of minutes and would be a great tool for communicating this info to the residents and their families.
Also a board in each room with special instructions for each resident like with hearing aid, glasses, dentures, etc. so all personnel on all shifts know to follow the same process might be helpful.
The WiFi and cable TV channel selection is decent but something to improve cell phone service is very much needed.
Lastly, just a suggestion for anyone who might read this, and needs to put an elderly family member in ANY facility for rehab and therapy, would be to spend some time there with your family member and get involved with what’s going on. An elderly person is going to have trouble advocating for themselves, learning how things work on their own, remembering things they are shown, in most cases probably doesn’t want to be there, and might need encouragement from someone they know. Your involvement will make it better for them. It worked for me. While I was there I learned a lot from what they showed me and from watching, listening, and observing how things were structured. My mother was rehabilitated to a much better state than what she was in when she came here 2 weeks earlier. We got the end result we came for.
