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The Pavilion at St. Luke Village

1000 Stacie Drive

4.1(33 ratings)· Hazleton average: 4

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The Pavilion at St. Luke Village, photo 11 / 2

Quick Facts

Total units
120
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
120
Licensed capacity
Licensed for up to 120 residents

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of The Pavilion at St. Luke Village are sharply divided: several families describe attentive, compassionate nursing staff and good communication during admissions and care plan meetings, while others report serious concerns about neglect, understaffing, and unsafe conditions. With a 4.1 rating from 33 Google reviews, experiences appear inconsistent depending on timing and specific staff involved.

What reviewers praise

  • Staff described as kind and compassionate by multiple families
  • Admissions staff helpful during difficult transitions
  • Residents kept clean and well-fed per reviewers
  • Responsive administrator resolved a dining issue quickly
  • Willing to schedule care plan meetings on short notice

What reviewers flag

  • One detailed report of neglect, understaffing, and unsanitary conditions
  • One report of defective wheelchair brakes causing falls
  • One report of grievances being lost and care plans not followed
  • One report describes verbally abusive treatment by management

AI-generated from reviews and community data.

The Pavilion at St. Luke Village is a senior living community in Hazleton, Pennsylvania offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 33 reviews.

About The Pavilion at St. Luke Village

The Pavilion at St. Luke Village is a skilled nursing and long-term care community in Hazleton, Pennsylvania, licensed for up to 120 residents with Medicare and Medicaid certified beds. The community offers 24-hour staffing, on-site nursing care, private rooms with private bathrooms, a restaurant-style dining room with dietary accommodations, emergency call systems, a chapel, and social activities.

Reviews of the facility are mixed. Some reviewers report that their loved ones have received excellent care, describing staff as kind, caring, and attentive to residents' cleanliness and well-being. Other reviewers raise concerns about communication, resident neglect, maintenance of equipment such as wheelchairs, and responsiveness to complaints. The facility carries a 2 of 5 overall rating from CMS.

Types of Care at The Pavilion at St. Luke Village

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities

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Reviews of The Pavilion at St. Luke Village

4.1overall · 33 ratings combined

4.1★ on Google (33)

zbigniew szymczyk

Nov 2025

via Google ↗ · Report

So far, so great. My mom was diagnosed with dementia a while back, and recently, my stepdad could no longer care for her at home. It fell onto me, her eldest son, to take on the role of guardianship. I contacted over 20 facilities in the NEPA area to see where my mom could fit in. Of those, a handful responded, and after careful consideration, I narrowed it down to The Pavilion at St. Luke's. Dana in admissions was super helpful, and answered all of my questions. We took our time, and over a couple weeks to planned my mom's admission, which took place just days ago. Admission day was emotionally stressful for us as a family, but all the staff there showed care and understanding of the situation. My mom was made welcome and comfortable in a shared room. FF a few days, and Mom had a moment where the new staff wasn't confident how to handle. They called me, late on a Sunday to see if we could help her together. Lee Anne, the supervisor on duty, took at least a half hour on the phone with me to see if we could help my mom together. I appreciated that very much. I hope the kind of care they have exhibited so far, will continue for mom. Thank you.

Toni Rentz

Nov 2025

via Google ↗ · Report

Poor communication. The administrator does not follow through when she suggests orders for the residents. The nurses are of no help when told about resident neglect . grievances are lost . snacks are labeled without care of likes or dislikes. Most brakes are defective on the wheelchairs resulting in falls.Making fire drills a concern. Residents can be left dirty for hours. One person assist for residents needing hoyer lift even though the administratior dictates 3 man help. Residents are changed in wheelchairs when a Hoyer is needed to be changed in bed, resulting falls. grievances are lost...care plan meetings carry on as the staff pleases.

Daizy

Mar 2025

via Google ↗ · Report

🚨 WARNING: Do NOT Send Your Loved Ones Here 🚨 If you care about your loved ones, do NOT send them to St. Luke’s Manor in Hazleton, PA—or its affiliated locations, Forest Hills and St. Luke’s Pavilion. These facilities are riddled with neglect, mismanagement, and outright mistreatment of residents. 🔴 Dangerous & Unsanitary Conditions * The showers are filthy, mold-ridden, and broken, with gaping holes that allow water to leak into linen storage areas, creating an unsanitary, unsafe environment. * Hot water is unreliable, meaning residents are often denied proper hygiene and given rushed bed baths instead. * A stench of mold lingers in the air—this place is not clean or safe. 🆘 Critical Needs Are Ignored * If a resident has special nutritional needs, this facility REFUSES to accommodate them—no matter how medically necessary. Despite thousands of dollars being spent per patient daily, basic care is withheld unless families pay extra out of pocket. * Even essential medical and hygiene items are denied, leaving residents vulnerable and suffering. 💀 Understaffed & Abusive Treatment * Residents are roughly handled, with some left with raw, damaged skin due to negligent care. * The facility is severely understaffed, meaning residents often sit in soiled clothing, miss meals, or receive improper medical attention. * The higher-ups—especially those running the show—are verbally abusive and threatening. They speak down to the elderly, knowing these vulnerable individuals have no way to fight back. ⚠️ A Facility Built on Greed, Not Care * The company behind these facilities has a history of violations, including fines, bankruptcy, and infectious disease outbreaks. * Patients are often kept longer than needed just to fill beds and milk more money. This is NOT about care—it’s about profit. ‼️ TAKE ACTION: PROTECT YOUR LOVED ONES ‼️ This is not just a single bad experience—it is a pattern of systemic neglect and abuse. If you or a loved one are considering a short-term stay, think twice. 🚨 Report them. Speak out. Demand better. Our elderly deserve dignity, not to be trapped in a facility that treats them as disposable. Do your research before making a devastating mistake.

Caitlyn Grey

Aug 2023

via Google ↗ · Report

The staff at the Pavilion is TOP NOTCH. Kind, caring and compassionate to say the very least. Every time I am in the facility to visit my family member, I am greeted with a smile. My uncle is always clean, well kempt and well fed! He's treated like gold and safe. This is the skilled nursing home to pick for your loved one!

Lori Rigotti

Jul 2019

via Google ↗ · Report

My mother in law was admitted here 2 weeks ago and has been receiving excellent care. My husband works in a skilled nursing facility in Florida and so far the care here has definitely met our expectations. She has been well dressed and clean every day we have been to see her. The nurses have been on top of her care and the nursing assistants have been so caring and kind not only to our mother but also to our whole family. I also had the opportunity to eat in the dining room with her and the food was very good. When we did have a small problem with her food tray being delivered late the administrator took care of the problem immediately. They also worked with us to schedule a care plan meeting on very short notice before we returned home this week.

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Government Inspection History

7 inspection visits in the last three years, 42 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Sep 12, 2025Fire Safety StandardHealth Standard8 citations
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 14, 2025

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 14, 2025

  • Ensure each resident receives an accurate assessment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 14, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 14, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 14, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2025

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2025

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2025

Mar 26, 2025Health Complaint2 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 22, 2025

  • Have a Compliance and Ethics Program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 22, 2025

Nov 21, 2024Fire Safety StandardHealth ComplaintHealth Standard7 citations
  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Dec 17, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 17, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 17, 2024

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 17, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 17, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 17, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 17, 2024

Oct 16, 2024Health Complaint3 citations
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 21, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 21, 2024

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 21, 2024

Jul 19, 2024Fire Safety StandardHealth ComplaintHealth Standard19 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedCorrected Aug 27, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 27, 2024

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 27, 2024

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 27, 2024

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 27, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 27, 2024

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 27, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 27, 2024

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 27, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 27, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 27, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 27, 2024

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 27, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 27, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 27, 2024

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 27, 2024

  • Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 27, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 27, 2024

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 27, 2024

Apr 9, 2024Health Complaint2 citations
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 7, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 7, 2024

Sep 7, 2023Health Complaint1 citation
  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 27, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Pavilion at St. Luke Village offer?

The Pavilion at St. Luke Village offers Skilled Nursing / Long Term Care.

Where is The Pavilion at St. Luke Village located?

The Pavilion at St. Luke Village is located at 1000 Stacie Drive in Hazleton, Pennsylvania.

What do families say about The Pavilion at St. Luke Village?

The Pavilion at St. Luke Village carries a 4.1 out of 5 rating from 33 Google reviews. Reviews of The Pavilion at St. Luke Village are sharply divided: several families describe attentive, compassionate nursing staff and good communication during admissions and care plan meetings, while others report serious concerns about neglect, understaffing, and unsafe conditions. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did The Pavilion at St. Luke Village do on recent health and safety inspections?

The Pavilion at St. Luke Village had 7 government inspection visits in the last three years, with 42 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Pavilion at St. Luke Village?

Submit the Request Information form on this page, or contact The Pavilion at St. Luke Village directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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