Sydney Pompey
Apr 2026
My great aunt stayed here for a short time and my last interaction sums up how I feel about this facility. Her assigned nurses were extremely kind, however the rest of the staff was disgusting I hope that there are some good people here, but during my brief visit to my 75 year old aunt who is recovering from a serious health situation, there was very minimal compassion. As we were leaving, she wished to walk us out to the door wanting to show off her progress. As we were walking by one of the nurses rudely asked “are you gonna make sure she makes it back?”, which I didn’t hear, but my brother did. As we were getting ready to leave, I walked up to the same nurse’s desk (not knowing what was said before) and kindly asked if anyone would make sure she makes it back to her room safely because she is a fall risk, but I understood her wandering to demonstrate her autonomy and recovery by walking us out. The woman practically rolled her eyes while nobody else wanted to get up to help. I kindly let them know that it’s no rush at all we can chat for a little, to which she replied (annoyed) “I’m coming!” One of my family members took her back. I don’t think these interactions would even be acceptable in a store, let alone a place where compassion and care should be at the forefront. They should be ashamed of themselves, and I’m glad my aunt is out. A few bad apples can ruin an experience.
