Alexander Ramos
Mar 2026
My grandma spent 4 days here. They overdosed her and didn’t charge her medicaid. Now they want to go after my dead grandma house. They don’t answer the phone.
1 / 5Quick Facts
- Total units
- 53
- Medicare rating
- 4 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 53
- Inspections
- View history (27 citations)
- Respite care
- Offers temporary respite stays for caregiver relief
- Memory care setting
- Dedicated memory care with structured routines and cues
CMS Care Compare
What Families Think
Reviews for Missoula Health and Rehabilitation are sharply mixed: several families describe deeply compassionate, attentive care from staff during long rehab stays, while others report serious lapses in cleanliness, food quality, medical safety, and billing communication. The facility appears to be an older building undergoing updates, with care quality reportedly varying by situation.
The Good
- Staff described as kind, patient, and family-like
- 24/7 nursing, CNA, dietary, and therapy staff on-site
- Direct communication from staff on appointments and concerns
- Highly rated for long-term rehab support over months
The Bad
- One report of a medication overdose and billing dispute
- One report of unsanitary shared bathroom conditions
- One report of poor food quality, including unsafe diabetic diet
- Facility described as older and in need of updates
AI-generated from reviews and community data.
Missoula Health and Rehabilitation is a senior living community in Missoula, Montana offering Skilled Nursing / Long Term Care and Assisted Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.0 out of 5 across 35 reviews.
About Missoula Health and Rehabilitation
Missoula Health and Rehabilitation Center in Missoula, Montana is a skilled nursing facility operated by Evergreen Healthcare Group that provides short-term rehabilitation and long-term care services. The center offers comprehensive, patient-centered care in a peaceful setting designed to help individuals recover and regain their quality of life following illness, injury, or surgery.
The facility's rehabilitation therapy services include physical therapy to improve strength, balance, and mobility while reducing pain and preventing falls; occupational therapy to help patients regain essential daily living skills such as dressing, grooming, and meal preparation using adaptive tools and techniques; and speech-language pathology services to support communication, cognitive function, and swallowing ability. Personalized therapy programs are designed to restore functional abilities in a supportive, home-like environment.
The community also offers assisted living with spacious private residences that include housekeeping and maintenance. Residents receive 24/7 personalized care services with assistance available for daily activities, along with an active lifestyle and social atmosphere. Specialized memory care is provided for patients with Alzheimer's and other dementia-related conditions in a structured, nurturing environment featuring memory cues, familiar routines, and engaging programs designed to preserve independence and enhance well-being.
Additional services include a Respite Stay program offering temporary care for individuals recovering from hospitalization or providing relief for family caregivers. The center emphasizes personalized care shaped by individual preferences, from meal choices to specialized therapy services, while maintaining a warm, welcoming, home-like environment. The facility commits to connecting residents and families with community resources when specialized services fall outside its scope of care.
Types of Care at Missoula Health and Rehabilitation
Assisted LivingSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Missoula Health and Rehabilitation
3overall · 35 ratings combined
3★ on Google (35)
Kaydra Ridge
Feb 2026
My grandma spent 100 days in this rehab facility, and I truly can’t say enough good things about the care she received. From day one, the staff treated her with kindness, patience, and genuine compassion. It never felt like she was “just another patient” — they took the time to really know her, encourage her, and support her through every step of her recovery. Over those 100 days, the team became like family to her. They celebrated her progress, comforted her on hard days, and always made sure she felt safe and respected. As a family, that meant everything to us. Knowing she was not only well cared for medically, but also emotionally, gave us incredible peace of mind. We are so grateful for the dedication, warmth, and professionalism of everyone there. This place didn’t just help my grandma heal — they gave her connection, dignity, and love. I would highly recommend this facility to anyone looking for exceptional rehab care. Thank you so much for everything Missoula Health and Rehab!
Bill Gilbert
Oct 2024
My father in law was sent there to recover by St Pats. Didn't make it through the night. He stepped in somebody else's feces in the shared bathroom for 8 residents, the food was canned garbage, they served a severe type 2 diabetic applejuice and a carby dinner, it smelled terrible, the staff just looked beat down, and he was roomed with a nearly naked guy who insisted on hip hop music on repeat, and the facilities themselves are just dirty and worn out. We came and got him out of there and made arrangements for home care. His situation really needs more than that, but incomplete home care is better than this place.
TaraLynn Schulz
Jun 2024
Missoula Health & rehab is a great facility. They took wonderful care of my mother. They treated her like family even through her refusal of cares and often difficult behaviors. They have a full staff available (nurses, CNAs, dietary, activities, social services, etc.)24/7 and a great therapy unit. I would highly recommend them to anyone who needed long term care or short term care.
Tim A
Dec 2021
Missoula Health and Rehab may not be the most “glamorous” assisted living facility in town. But they have some of the best staff without a doubt. They are kind, caring and compassionate. What they do on the daily is not easy- and keep in mind they also are in the process of updating equipment and living spaces. My father is a resident- and he loves the staff and environment- Karrie and team are on top his appointments and medications. They also call me directly with any questions or concerns. While it may not be the newest and prettiest facility- your loved one will receive quality care from amazing people.
Government Inspection History
3 inspection visits in the last three years, 27 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Mar 26, 2026Fire Safety StandardHealth Standard6 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 13, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 13, 2026
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2026
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2026
Feb 13, 2025Fire Safety StandardHealth Standard12 citations
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 26, 2025
Honor each resident's preferences, choices, values and beliefs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 26, 2025
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2025
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2025
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2025
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2025
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2025
Feb 15, 2024Fire Safety StandardHealth ComplaintHealth Standard9 citations
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 26, 2024
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 26, 2024
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 26, 2024
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 26, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 26, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 26, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Missoula Health and Rehabilitation offer?
Missoula Health and Rehabilitation offers Assisted Living and Skilled Nursing / Long Term Care.
Where is Missoula Health and Rehabilitation located?
Missoula Health and Rehabilitation is located at 3018 Rattlesnake Dr in Missoula, Montana.
What do families say about Missoula Health and Rehabilitation?
Reviews for Missoula Health and Rehabilitation are sharply mixed: several families describe deeply compassionate, attentive care from staff during long rehab stays, while others report serious lapses in cleanliness, food quality, medical safety, and billing communication. The facility appears to be an older building undergoing updates, with care quality reportedly varying by situation.
How did Missoula Health and Rehabilitation do on recent health and safety inspections?
Missoula Health and Rehabilitation had 3 government inspection visits in the last three years, with 27 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Missoula Health and Rehabilitation?
Submit the Request Information form on this page to connect with Missoula Health and Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Missoula Health and Rehabilitation? Claim this listing to update photos, pricing, and details. It's free.
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