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Miller's Merry Manor

5909 Lute Rd

2.9(20 ratings)· Portage average: 4.1

Miller's Merry Manor, photo 11 / 5

Quick Facts

Total units
66
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
66
Hospital Partnerships
Coordinates discharge planning with several regional hospitals
Facility Layout
Uses a distinctive pod-style room design

What Families Think

Reviews of Miller's Merry Manor are decidedly mixed, with one family praising an excellent rehab stay and attentive staff, while several others describe long waits for basic help, inconsistent care, and concerns about how discharge decisions were handled. The community focuses on skilled nursing and rehab services and maintains ties with several regional hospitals for post-acute transitions.

The Good

  • One reviewer felt staff went above and beyond during rehab
  • Nurses and aides described as caring in a positive review
  • Works with discharge planners from several regional hospitals
  • Facility described as clean by one reviewer

The Bad

  • Multiple reports of long waits for bathroom assistance
  • Several reviewers describe inconsistent or insufficient staffing
  • One report of medication errors affecting a resident's mental state
  • One account of unprofessional or abusive staff behavior

AI-generated from reviews and community data.

Miller's Merry Manor is a senior living community in Portage, Indiana offering Assisted Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.9 out of 5 across 20 reviews.

About Miller's Merry Manor

Miller's Merry Manor is an assisted living community in Portage, Indiana, offering assisted living apartments alongside short-term rehabilitation and long-term care services. The facility is licensed for 66 Medicare-certified beds and features 58 assisted living apartments available in both one-bedroom and studio configurations.

The community operates a unique pod design and maintains working relationships with several regional hospitals, including Pinnacle Hospital in Crown Point, Porter Hospital, Regency Hospital of Porter County, and St. Mary's Medical Center in Hobart. The staff collaborates with discharge planners from these facilities to support transitions for residents requiring post-acute care.

Miller's Merry Manor engages with numerous organizations in the community to provide enrichment activities and programs for residents.

Types of Care at Miller's Merry Manor

Assisted LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Grocery Shopping and Errands
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Miller's Merry Manor

2.9overall · 20 ratings combined

2.9★ on Google (20)

Lesi Gayle

Apr 2026

via Google

My aunt was sent home after their physical therapy report that stayed she was good to go. Of course that was after they strapped her to 2 people and dragged her around their little room a couple of times. Spoiler alert: She was NOT! She came home and was never able to get up again. She passed away 3 weeks later. After talking to other family members, one of whom is a nurse, I was told this is a common occurrence. If a patient is not going to get better they get them out as fast as possible so they do not die in their facility which lowers their rating. They actually DO have hospice options but they will never utter the word hospice and are not allowed to bring it up. I even asked outright if they were just sending her home to die and they said nothing. I was also on 2 occasions witness to extreme unprofessional behavior. One bordered on patient abuse and the other was so bad that a supervising nurse had to step in and handle the nurse. By the supervisor's admission, the offending nurse did not know she was on the premises and therefore felt emboldened to behave like that. I will do everything in my power to make sure no family or friends choose this facility if God forbid, one is ever needed.

Susan Corder

Feb 2026

via Google

I can’t imagine having a better experience anywhere. Our dad fell and had to be in rehab here for 60 days. We felt comfortable with everyone there. We knew he was loved when we’d come visit a had to leave him for the evening. We never worried once. They went above and beyond! We are grateful to everyone from the incredible front office, amazing aids, caring nurses, all the way to the lunch room “friends” and laundry ladies. We brought him home 2 days ago and he already misses them and we will be going to visit occasionally. It’s special there and they do their best to make everyone feel cared for.

Breanna Villanueva

Mar 2025

via Google

My Grandpa was a patient back in 2011. I still can’t forget trying to get someone to help him use the bathroom. Like it bothers me so much to this day what he had to go through. After repeatly trying to get someone to come when he called, to trying to find someone myself. Then finally finding two people. I asked one and she told the other lady to come with and she said “ do I really have to”. I can’t get this memory out of my head all these years later. I can’t say for certain if things have changed but I will never recommend this place.

Morgan McMahon

Feb 2025

via Google

This place inst helpful. my grandma mother was here and she it would take 30-45 minutes for someone to come help her to the bathroom. The staff lost her glasses and when I called about they said they would called me back and never did. The place is very outdated the only thing dated was the physical therapy room that it’s. Also the staff was giving her to many medication at the same time that it started to mess with her head. Mind you my grandma is the type of person to bounce back from anyone surgery. So this wasn’t normal and when asked about a specific medication side effect they just said oh I have no clue. Also the insurance company say it’s a good place because of the ranking but it’s not. Please do your research before sending anyone here

Tamara McMahon

Jan 2025

via Google

My mom was sent to the Portage, Indiana location for rehab following surgery. The place was clean but the care was inconsistent. There isn’t enough staff to help patients with basic care such as using the bathroom when can’t move without assistance. The bathrooms are not accessible for those with mobility issues. The staff did not help my mom with rehab and when family helped, they were told that staff needed to be present to help. My mom started to have changes in medical which caused very obvious changes in her mental status and the staff didn’t seem concerned. I would not reccomend sending a loved one here. I was assured by the hospital staff that this place had a 5-star rating from medicare but I think medicare needs to look beyond the paperwork.

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Government Inspection History

5 inspection visits in the last three years, 41 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 6, 2026Fire Safety StandardHealth ComplaintHealth Standard17 citations
  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 20, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 1, 2026

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 20, 2026

  • Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 20, 2026

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 20, 2026

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 20, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2026

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Implement emergency and standby power systems.

    Severity C of L: potential for minimal harm, widespreadCorrected May 20, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity C of L: potential for minimal harm, widespreadCorrected May 20, 2026

  • Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.

    Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Mar 27, 2026

Oct 15, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 21, 2025

Jul 1, 2025Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 25, 2025

Jan 10, 2025Fire Safety StandardHealth Standard13 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 14, 2025

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 14, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 14, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2025

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2025

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2025

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2025

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2025

Feb 1, 2024Fire Safety StandardHealth Standard9 citations
  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 9, 2024

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 9, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 9, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 9, 2024

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 26, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2024

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 9, 2024

  • Have simulated fire drills held at unexpected times.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 9, 2024

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Miller's Merry Manor offer?

Miller's Merry Manor offers Assisted Living and Skilled Nursing / Long Term Care.

Where is Miller's Merry Manor located?

Miller's Merry Manor is located at 5909 Lute Rd in Portage, Indiana.

What do families say about Miller's Merry Manor?

Reviews of Miller's Merry Manor are decidedly mixed, with one family praising an excellent rehab stay and attentive staff, while several others describe long waits for basic help, inconsistent care, and concerns about how discharge decisions were handled. The community focuses on skilled nursing and rehab services and maintains ties with several regional hospitals for post-acute transitions.

How did Miller's Merry Manor do on recent health and safety inspections?

Miller's Merry Manor had 5 government inspection visits in the last three years, with 41 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Miller's Merry Manor?

Submit the Request Information form on this page to connect with Miller's Merry Manor and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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