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Maple Grove

308 West Meadowview Road

2.8(55 ratings)· Greensboro average: 4.1

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Maple Grove, photo 11 / 4

Quick Facts

Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
210

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of Maple Grove are sharply divided: some families praise clean facilities, friendly staff, and good rehab care, while many others describe serious neglect, understaffing, and poor communication. With a 2.8-star average across 55 Google reviews, experiences appear to vary widely depending on which staff and shifts a resident encounters.

What reviewers praise

  • Cleanliness and fresh smell noted by several reviewers
  • PT/rehab staff specifically praised by multiple families
  • Food quality praised by several reviewers
  • Compassionate, friendly staff mentioned repeatedly
  • Some reviewers note recent positive changes underway

What reviewers flag

  • Multiple reports of chronic understaffing affecting resident care
  • Several reviewers describe rude or unresponsive front-desk and phone communication
  • Multiple accounts of neglect including bed sores, soiled bedding, and missed hygiene checks
  • Several reports of missing personal belongings and missed medical appointments

AI-generated from reviews and community data.

Maple Grove is a senior living community in Greensboro, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 2.8 out of 5 across 55 reviews.

About Maple Grove

Maple Grove is a skilled nursing and long-term care community in Greensboro, North Carolina, licensed for up to 210 Medicare and Medicaid certified beds. The facility is operated as a for-profit limited liability company and offers 24-hour staffing, on-site nursing, medication management, housekeeping, laundry service, wheelchair accessibility, private bathrooms, and emergency call systems.

The community holds a 5-star CMS overall rating. However, reviews are deeply divided. Two reviewers praised the cleanliness, friendliness of staff, and responsiveness of management. The majority of other reviewers report serious concerns about staffing levels, communication with families, personal care practices including hygiene and toileting, missing personal items, missed medical appointments, and delayed response to health needs. One reviewer wrote, "nursing staff seem to care, but they are so understaffed that I do not trust this facility." Several families described finding residents in soiled conditions or with untreated pressure sores, and multiple reviewers noted inadequate infection control during the pandemic.

Types of Care at Maple Grove

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Maple Grove

2.8overall · 55 ratings combined

2.8★ on Google (55)

Philip Philip

Jul 2026

via Google ↗ · Report

Very cold atmosphere, unqualified people posing as professionals, meetings with NO useful information about your loved one, this place should be shut down, don't send anyone here if you love them.

Chris Hankins

Mar 2026

via Google ↗ · Report

I’ve been very impressed with everyone I’ve met here caring for my Grandmother. Yes, the receptionists could be a little more friendly but overall great environment. Clean, smells good and staff attentive to patients.

vernon brown

Feb 2026

via Google ↗ · Report

This place need to be shut down for they are understaffed and do not take care of the patients like they should do not inform clients if there is a problem Also they undernourished them and do not do bed check to see if they are clean or thirst or bed need changing I hate to some it is not run properly some of the staff do not care it needs a change at the head on down I know it a tough job but this is what you choose to do so let do it right 🤬

Donna H

Nov 2025

via Google ↗ · Report

My family member was here for about a week. I give the PT rehab people a 5 and maybe a couple of nurses, but other nurses and staff were NOT welcoming whatsoever, or cared about the patient, what she needed, how she felt, making her comfortable, ect. I feel for the people having to stay at this gloomy, rundown place 😕

JB FDA

Aug 2025

via Google ↗ · Report

This place is a joke! Don’t send your loved ones here!!!! The staff are terrible! Good luck talking to someone who’s not rude, they love to hang up on you!

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By submitting, you're okay with us and Maple Grove reaching out by phone, email or text.Always free for families. If you move in, the community you chose pays us a referral fee, never you; any nearby communities we suggest are chosen by your answers, never by what they pay us. Referral agreements are our only tie to the communities we list. If a community stops meeting our qualifications, for example its licence lapses or it stops accepting referrals, we stop suggesting it. How we work · FAQ

Government Inspection History

6 inspection visits in the last three years, 45 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Nov 19, 2025Health Complaint2 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 2, 2025

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 2, 2025

Jun 5, 2025Health StandardNo citations
Mar 6, 2024Fire Safety StandardHealth ComplaintHealth Standard9 citations
  • Assist a resident in gaining access to vision and hearing services.

    Severity G of L: actual harm, isolatedCorrected Apr 2, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 2, 2024

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 2, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2024

  • Assess the resident when there is a significant change in condition

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2024

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2024

  • Ensure each resident receives an accurate assessment.

    Severity B of L: potential for minimal harm, patternCorrected Apr 2, 2024

Sep 1, 2023Health Complaint2 citations
  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 13, 2023

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 23, 2023

Jan 27, 2023Fire Safety StandardHealth Standard32 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 25, 2023

  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 25, 2023

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 25, 2023

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 25, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 25, 2023

  • Have proper medical gas storage and administration areas.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 25, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 9, 2023

  • Dispose of garbage and refuse properly.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 9, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 25, 2023

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 25, 2023

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 9, 2023

  • Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 9, 2023

  • Ensure that residents are free from significant medication errors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 9, 2023

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 9, 2023

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 9, 2023

  • Install a fire alarm system that can be heard throughout the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 25, 2023

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2023

  • Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2023

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2023

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2023

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2023

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2023

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2023

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2023

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity B of L: potential for minimal harm, patternCorrected Mar 9, 2023

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity B of L: potential for minimal harm, patternCorrected Mar 9, 2023

Jan 18, 2022Fire Safety StandardNo citations

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Maple Grove offer?

Maple Grove offers Skilled Nursing / Long Term Care.

How much does Maple Grove cost?

Maple Grove has not published its pricing. For context, communities in Greensboro that publish rates start around $4,723 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Maple Grove located?

Maple Grove is located at 308 West Meadowview Road in Greensboro, North Carolina.

What do families say about Maple Grove?

Maple Grove carries a 2.8 out of 5 rating from 55 Google reviews. Reviews of Maple Grove are sharply divided: some families praise clean facilities, friendly staff, and good rehab care, while many others describe serious neglect, understaffing, and poor communication. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Maple Grove do on recent health and safety inspections?

Maple Grove had 6 government inspection visits in the last three years, with 45 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Maple Grove?

Submit the Request Information form on this page, or contact Maple Grove directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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