jenny stewart
May 2026
I am extremely disappointed by an experience I recently had with a CNA while trying to advocate for my daughter and assist with her care. What should have been a respectful conversation about my daughter’s safety turned into an uncomfortable and distressing confrontation. The CNA was rude, disrespectful, and made statements about me that were based on rumors she claimed to have heard from other staff members before ever meeting me. She told me that staff had described me as “strict” or “mean,” which was hurtful and completely untrue. I have always tried to work cooperatively with staff because I care deeply about my daughter’s well being. My concerns stem from the fact that I have, on multiple occasions, found my daughter soaked in urine and soiled with feces. As a parent, I am understandably concerned about the risk of infections, skin breakdown, and other health complications. My intention has always been to help and advocate for my daughter, never to create conflict. During our interaction, I asked the CNA not to argue in front of my sick daughter because it was causing unnecessary stress. Her response was, “I’m sure she’s heard that enough.” I found this comment insensitive and inappropriate, especially considering my daughter’s condition. I also had a concerning incident in the shower room involving a shower bed. While I was attempting to assist, the shower bed was pushed into me. When I expressed concern about being hit, there was no apology. Instead, I was told that I had pushed it into her as well. I am a 76-year-old woman who has undergone a hip replacement and am physically vulnerable. The lack of concern or acknowledgment was upsetting. After speaking with the facility’s director, it was agreed that this CNA would no longer be assigned to my daughter’s care. While I appreciate that action, I remain dissatisfied with how the situation was handled overall. Family members should be treated with respect, and staff should maintain professionalism, especially when caring for vulnerable patients. I hope this review encourages management to reinforce respectful communication, professionalism, and patient centered care so that other families do not experience similar situations. Thank you.
