MyLivingChoice

Guilford Health Care Center

2041 Willow Road

4.4(346 ratings)· Greensboro average: 4.2

Guilford Health Care Center, photo 11 / 5

Quick Facts

Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
110
Facility layout
Separate sections for long-term care and rehab therapy
Rehab equipment
Includes practice car for auto-transfer training
Leadership change
New management team in place for about two years

What Families Think

Guilford Health Care Center is a skilled nursing and rehabilitation facility in Greensboro, NC, that draws consistently strong praise from families for cleanliness, caring staff, and effective physical/occupational therapy. A handful of reviewers describe serious lapses in basic care and one troubling infection-control incident, so experiences appear to vary depending on unit and timing, with several noting improvement since a recent change in leadership.

The Good

  • Frequently praised for cleanliness of rooms and grounds
  • Many reviewers name specific staff for compassionate, attentive care
  • Strong physical and occupational therapy helps residents regain mobility
  • Families say staff communicate regularly about resident progress
  • Active, well-liked activities program for residents
  • Recent leadership change credited with improving overall care

The Bad

  • Several reports of slow staff response times for basic care needs like diaper changes
  • One report of a bed bug incident admitted without infection-control protocol
  • One detailed report describes foul odors, distressed patients, and poor bedside manner
  • One mention of understaffing and supply shortages affecting care speed

AI-generated from reviews and community data.

Guilford Health Care Center is a senior living community in Greensboro, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.4 out of 5 across 346 reviews.

About Guilford Health Care Center

Guilford Health Care Center is a skilled nursing / long term care community in Greensboro, North Carolina.

Families rate Guilford Health Care Center 4.4 out of 5 based on 346 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Guilford Health Care Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Guilford Health Care Center

4.4overall · 346 ratings combined

4.4★ on Google (346)

Shakeira Farrington

Jul 2026

via Google

Nice environment and clean facility

Deborah Aquino

Jul 2026

via Google

Great activities department. The activities staff truly wonderful!

Veronica

Jul 2026

via Google

I haven't personal stayed there, however my Auntie is there for Physical Therapy. Best place to receive therapy. Since management changed the building has gone done a little. The information boards in the patients room still have fall decorations. Need more home inviting atmosphere. I am noticing that there is a shortage in staffing, patient has to wait longer for somethings. Seems to not be enough supplies the staff says let me see if I can find some. Indicates items are not as easliy acessible. Overall it's okay

Jessica Yvonne

Jul 2026

via Google

Great facility. Very clean, great staff and the first place that we have felt comfortable taking care of our grandmother

wanda Cook

Jul 2026

via Google

Visited my mom ,it was a good day her caregiver Tron and Stacy are the best caregiver I've ever had experience with they treat my mom like there mom

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Government Inspection History

5 inspection visits in the last three years, 36 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 18, 2026Health Standard5 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 15, 2026

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2026

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2026

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2026

Apr 17, 2025Fire Safety StandardHealth ComplaintHealth Standard16 citations
  • Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 15, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2025

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 15, 2025

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2025

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 15, 2025

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2025

  • Honor the resident's right to manage his or her financial affairs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2025

  • Prepare residents for a safe transfer or discharge from the nursing home.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2024

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2025

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 22, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 15, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024

Jan 24, 2024Fire Safety StandardHealth Standard13 citations
  • Have proper medical gas storage and administration areas.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 3, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 3, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 3, 2024

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2024

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2024

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2024

  • Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2024

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024

Nov 9, 2023Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 24, 2023

Dec 8, 2022Fire Safety Standard1 citation
  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Guilford Health Care Center offer?

Guilford Health Care Center offers Skilled Nursing / Long Term Care.

Where is Guilford Health Care Center located?

Guilford Health Care Center is located at 2041 Willow Road in Greensboro, North Carolina.

What do families say about Guilford Health Care Center?

Guilford Health Care Center is a skilled nursing and rehabilitation facility in Greensboro, NC, that draws consistently strong praise from families for cleanliness, caring staff, and effective physical/occupational therapy. A handful of reviewers describe serious lapses in basic care and one troubling infection-control incident, so experiences appear to vary depending on unit and timing, with several noting improvement since a recent change in leadership.

How did Guilford Health Care Center do on recent health and safety inspections?

Guilford Health Care Center had 5 government inspection visits in the last three years, with 36 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Guilford Health Care Center?

Submit the Request Information form on this page to connect with Guilford Health Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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