3.3(11 ratings)· Wellsville average: 4.3
1 / 6California CDSS
Reviews of Manor Hills are sharply divided: some families praise attentive staff who provided excellent hygiene, dietary care, and communication, particularly in the Memory Care Unit, while others report a serious decline in quality after an ownership change, citing dirty conditions, poor food, and unresponsive staff.
AI-generated from reviews and community data.
Manor Hills: A Willow Ridge Senior Living Community is a senior living community in Wellsville, New York offering Assisted Living and Memory Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.3 out of 5 across 11 reviews.
Manor Hills is an assisted living community in Wellsville, New York, with a licensed capacity of 137 residents, including a Memory Care Unit for those with cognitive decline.
Family experiences at Manor Hills are notably mixed. Some families report dedicated staff who maintain residents' hygiene and dietary needs with excellent communication and genuine care. However, other families describe significant concerns: dirty conditions, poor food quality, worn furnishings, and staff described as rude or indifferent. One family noted a marked decline after a change in ownership, with most of the original workforce departing. Concerns about theft, resident health issues, and unresponsive management also appear in reviews.
The community holds a 3.3 out of 5 Google rating based on 11 reviews, reflecting polarized feedback that ranges from deeply positive experiences to serious dissatisfaction with cleanliness, food, and care quality.
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Help Me Choose3.3overall · 11 ratings combined
3.3★ on Google (11)
Tia Johnson
Sep 2024
Not the place it was when Joe owned it. It's dirty the carpet in sitting room frayed. The furniture is worn and dirty. The food used to be great and no not so much. It's alot of money for a mediocre place. Only gig in town. Wish we had what allegany has. Lots to worry about other then who is feeding the cats. By the way they love the cats and so do the people at the manor.
Shari G
Aug 2024
Great residents and excellent staff. The staff cares deeply and goes above and beyond for residents.
Christine Ingalls
May 2024
Terrible place to put someone!<br>Dirty! Cleaners take the garbage period. That's it.<br>Food couldn't be worse.<br>Before they sold it, there was great workers and food. Went right down hill. All the workers left. Except maybe 2.<br>It stinks, and is definitely not worth the money.<br>I'm in the process of talking with the State health department.<br>Hopefully things will be changing soon
Debra Knapp
Dec 2023
My father was at the Memory Care Unit in Manor Hills for well over a year. He was given wonderful care every day by a dedicated staff. Family members visited him often and always found that his personal hygiene and dietary needs were met each day. The level of communication that that the staff provided to the family was also excellent. It was comforting to know that Dad was safe and well cared for by a truly compassionate staff.
John Hamilton
May 2023
Have veteran friend living there he is getting sick on the food. Not a good place staff is rude and don't care about there patients. Things were stolen from room . Is his health care proxy and he is not eating and ganing weight and they tell me I have no right to say anything. they tell you what you want to here tell you get in then don't treat you well at all. Looking to get him out ASAP. Stay away from this place.
Manor Hills: A Willow Ridge Senior Living Community offers Assisted Living and Memory Care.
Manor Hills: A Willow Ridge Senior Living Community is located at 4192-B Bolivar Road in Wellsville, New York.
Reviews of Manor Hills are sharply divided: some families praise attentive staff who provided excellent hygiene, dietary care, and communication, particularly in the Memory Care Unit, while others report a serious decline in quality after an ownership change, citing dirty conditions, poor food, and unresponsive staff.
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