Louisville East Post Acute Care

Thomas Glass

May 2026

via Google ↗

The care here is OUTSTANDING!! The nursing staff is very caring and they LISTEN to the patients under their care. They are attentive and always available for all patients. Furthermore the physical and occupational therapists are SIMPLY AMAZING. They have an incredible team that is dedicated to rehabilitation of all patients whether they are there for rehab or long term. My recovery from my neck surgery and the TIA would not have been possible without this incredible place! I am so very thankful for them! I would certainly recommend this place for ANYONE who is recovering from major illness or surgery. Believe me, the rehab team here is top notch!! Abby, Tony, and the rest of the team will get you back in your feet! They are simply the best rehab team I have ever worked with. If you are looking for good rehab or post acute facility then come here!! I have never met a more caring facility in my life. The staff truly cares about the residents.

Margaret JoAnn Harris

May 2026

via Google ↗

It's way overrated. You have to beg to get treatment. I asked for a mammogram back in September 2025. I kept asking and finally got one in April of 3026. I've had back problems before I got here. Instead of helping me they kept putting me off. It took the lady replacing the nursing director. (who is on vacation) for me to finally get an exray done. That was yesterday. I haven't gotten the results yet. She also got my pain medicine regulated. I ask to see someone and it takes days if at all for someone to show up. ( I just thought people should know about this) I'm sure I will get in trouble for writing this.

Kathleen

Apr 2026

via Google ↗

I am writing this letter with a full heart as I prepare to leave Louisville East Post Acute after three years and five months. I wanted to put into words what this place has meant to me, in hopes that it might encourage others who are considering coming here. I arrived in October of 2022 in very difficult circumstances. I had survived cancer in 2019, during which a good portion of my left thigh was removed. Although I recovered, I was left unable to stand for long without falling. I was also carrying significant weight — nearly 278 pounds — and I was deep in grief following the loss of my husband. When I first arrived, I could not get out of bed on my own and I was incontinent. I want to be honest about that because I want people to understand how far I have come. The therapy department at Louisville East is simply the best I have ever experienced, and I tried many before coming here. Diana, my physical therapist, practices what she calls "hard love." If I said I can't, she said yes you can — and that is exactly what I needed. She would not let me give up on myself. Tony, my occupational therapist, had me lifting weights and riding the bicycle, doing something every single day. It got my mind off my grief and my depression and made me feel alive again. I was moving, and I was living. The nursing staff, the nurses' aides, and my doctors all treated me with great kindness and professionalism throughout my stay. After about a year I was given a private room, which became my own little sanctuary. The food was wonderful, and the dietitian Kathy worked with me personally to arrange fruits, vegetables, and a managed diet that supported my health goals. Over the course of my time here I have lost approximately 70 pounds. My blood pressure, which had been dangerously unmanaged and may have contributed to my falls, is now well controlled through proper medication and diet. I had been using a walker before coming here and was still falling regularly — but through the care I received at Louisville East, I no longer fall. My walker remains my trusted companion, but I use it now with confidence and stability. The activities program also played a healing role that I cannot overstate. Under the leadership of activity director Angela, her assistant Jackie, and the wonderful volunteers who give their time to our community, the crafts, get-togethers, and special dinners created a sense of joy and belonging that supported my recovery in ways that go beyond medicine. I am now transitioning to independent living, something I could not have imagined when I first arrived here barely able to get out of bed. The moving trucks come today. Someone comes for me tomorrow. I leave with gratitude in my heart for every person at Louisville East who showed me kindness, gave me their knowledge and skill, and helped me find my way back to myself. My deepest thanks to the entire staff. Louisville East Post Acute is a truly healing place, and I would recommend it without hesitation to anyone in need of care. With love and gratitude, Kathleen Mae Hymer (nee Embry) Pen KeeFee

Grace Serafano

Dec 2025

via Google ↗

I recently spent 5 nights at this facility following ankle surgery. I was given a room on the 100 hall which overlooked the courtyard. During the tire stay nursing staff both licensed and CNA’s were very nice and attentive. Although food is almost always a concern at nursing facilities, mine was quite good , served hot and when asked for extra condiments they were always available. Therapy staff was helpful and helped me reach my short term goals. I slept well and meds arrived on time. Staff made a point of stopping to see me prior to discharge to wish me well. My spouse paid privately for the stay and it was well worth the money. If I need to get some short term rehab, again I would definitely recommend LEPA!!!!!

Kayla Poynter

Dec 2025

via Google ↗

If you care about your loved one, I strongly advise against placing them in this facility. Our experience was deeply troubling and raised serious concerns regarding the quality of care and patient safety. My significant other was initially placed on the Pathways unit, where the staff was exceptional. However, after her transfer to the 200 Unit on Louisville East, the level of neglect and unprofessional behavior became apparent. We frequently had to advocate for her to be changed every 2–3 hours, which is the expected standard of care. Instead, she often went four or more hours without assistance. On multiple occasions, either I or another family member had to turn off her feeding tube because staff failed to do so during changes, creating a risk for aspiration. Several aides were openly rude, dismissive, or acted in an intimidating manner when we requested basic care. These same individuals repeatedly attempted to make us leave the room while providing care, which we eventually refused due to concerns about her safety and proper feeding tube management. Fortunately, staff members from other units—who were not assigned to her—took it upon themselves to check on her. They consistently reported finding her soaked, confirming our concerns regarding ongoing neglect. Additional safety issues were present. Some aides intentionally turned off the air conditioning at night despite being fully aware that she could not tolerate heat, causing her blood pressure to rise to dangerous levels. While we understood that her roommate preferred warmer temperatures, we attempted to compromise with fans. However, the room became unbearably hot. Repeated requests to switch bed locations or move rooms were denied by management, despite clear evidence of the medical risks involved. The bathroom toilet remained broken for weeks. Although we notified staff numerous times, and were repeatedly told a work order had been submitted, no repairs were ever made. Urine remained in the toilet for an extended period, eventually leaking into the adjacent room. Despite this, her wheelchair continued to be stored in the same bathroom, even with urine on the floor. These issues appeared to extend beyond her unit. During time outside, other residents openly shared their own experiences of neglect and mistreatment. We also had to supply basic care items such as chucks, which frequently went missing or were taken for other residents, despite being clearly labeled with her name and room number. I also purchased an expensive waterproof wedge to keep her elevated during showers—an important medical accommodation—which also went missing, along with several other personal items. I am incredibly grateful that we were able to remove her from this facility as quickly as we did. The level of neglect and lack of accountability we witnessed was unacceptable and deeply distressing.