MyLivingChoice

Los Abuelos

8230 Mt Latona Dr

2.1(7 ratings)· El Paso average: 4.3

Los Abuelos, photo 1

Quick Facts

Total units
15
Licensed capacity
15 residents

Texas HHSC

What Families Think

Reviews of Los Abuelos are sharply divided: one family praised the staff's professionalism and dedication, while several others described serious concerns about neglect, poor communication, and difficulty getting the owner to answer basic questions about a resident's care. Multiple reviewers also raised disputes over guardianship, billing, and how administrative matters were handled when trying to remove a loved one from the community.

The Good

  • One reviewer praised staff as professional and patient
  • Specific staff member noted for daily dedication

The Bad

  • Multiple reviewers reported serious neglect of a resident's care
  • Owner described as unresponsive or hanging up during care discussions
  • Staff reportedly unable to answer basic questions about resident conditions
  • Families reported disputes over guardianship and financial/administrative changes

AI-generated from reviews and community data.

Los Abuelos is a senior living community in El Paso, Texas offering Assisted Living. Families rate it 2.1 out of 5 across 7 reviews.

About Los Abuelos

Los Abuelos is a assisted living community in El Paso, Texas. The community is licensed for up to 15 residents.

Families rate Los Abuelos 2.1 out of 5 based on 7 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Los Abuelos

Assisted Living

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Reviews of Los Abuelos

2.1overall · 7 ratings combined

2.1★ on Google (7)

Isabel Gonzalez

Mar 2026

via Google

I'm writing this review with deep anger and heartbreak regarding the care mother received and los Abuelo assisted-living my mother entered this facility vulnerable and in need of professional care what happened next was a pattern of neglect that has now left her in critical condition after months of trying to remove her from this facility, we were finally able to take her out on March 7 by that time her condition had deteriorated severely she had been left unattended. Her medical condition had clearly worsened and the level of basic care she received was unacceptable for any human being let alone someone interested to a licensed care facility. Our family repeatedly attempted to advocate for her and remove her from the facility instead of cooperating we encounter obstruction and intimidation we were made aware that Elizabeth Burkett the owner of the facility has a husband who is in law-enforcement that connection was repeatedly used in a way that felt threatening when we try to intervene on my mother's behalf even more troubling there were changes made to my mother's financial and administrative matters without proper authorization, including actions affecting her Medicare Medicaid and banking arrangements. These actions effectively prevented our family from stopping payments and created barriers when we tried to remove her from the facility . At the time we were finally able to get her out she required critical medical care due to the level of neglect she had endured. Families should understand exactly where they may be interesting their loved to. My mother deserved dignity, medical attention and compassion. Instead, she left this facility fighting for her life. If you love your parent or family member, please think very carefully be pro replacing them here.

Valentine Bradford

Aug 2025

via Google

We are proceeding with the removal of Guadalupe González, my mother-in-law, due to our conversation with Julia, the owner of Los Abuelos. We are not certain that she is properly certified to perform her duties, as she was unable to answer basic questions about my mother-in-law's condition. We are currently in the process of removing her from that facility. However, Julia insists on keeping her there, apparently to receive payment from the insurance company and from us. We believe that this is not a suitable place to leave our loved ones.

James English professor

Aug 2025

via Google

Effective immediately, Ms. Guadalupe Gonzalez will be removed from the facility. This decision is based on serious concerns regarding Ms. Julia, who lacks the proper credentials and qualifications required for her position. During a recent interaction, Ms. Julia was unable to answer basic and essential questions regarding my mother in laws’s care. Instead of providing the necessary information, she chose to terminate the call abruptly. This conduct is unprofessional, unacceptable, and raises significant concerns about the quality of care and oversight in this facility.

Isabel Gonzalez

Aug 2025

via Google

Julia, Your attitude during our recent exchange was appalling, disrespectful, and wholly unprofessional. The fact that you chose to hang up on me while I was speaking about my mother’s health demonstrates a complete lack of respect and does not inspire any confidence that she is safe under your care. I hold full legal guardianship and power of attorney for Guadalupe González—authority that was entrusted to me directly by her. Had you allowed me even a moment to speak, you would have understood that I already have counsel in place and the proper documentation to substantiate my role. Effective immediately, Guadalupe González will be withdrawn from your institution. I will be forwarding your information, along with my attorney’s documentation of legal custody and guardianship, to Bienvivir and the appropriate authorities. Your inability to exercise even basic respect has made it clear you are not suited to oversee her well-being. Respectfully, María Isabel González Subject: Immediate Withdrawal and Formal Grievance Regarding Guadalupe González Please be advised that my mother, Guadalupe González, will be withdrawn from this institution as a direct result of the conduct of Julia. I will be contacting ownership and filing formal grievances regarding her behavior and the unacceptable lack of communication demonstrated in our recent exchange. If a staff member cannot answer the most basic and essential questions concerning my mother’s well-being, then it is impossible for me to have any confidence in the care being provided within this facility. Accordingly, I urge you to ensure that any individual entrusted with the care of residents is fully informed, responsive, and proactive. When people place their loved ones here, it is your obligation to remain fully engaged and accountable for their safety, dignity, and welfare. Respectfully, María Isabel González

Anita Alvarado

Jan 2021

via Google

I want to THANK all the staff at Los Abuelos very professional and patient with everything that they have to do. I especially want to give thanks to Julie for doing a great job with everything she has to accomplish through out the day everyday. To all the very nice staff thank you very much for all you do. Keep up the motivation and dedication it is a hard job that you all make it seem easy. Happy New Year and may you be blessed with prosperity and abundance through out the new year. 😊

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Frequently Asked Questions

What types of care does Los Abuelos offer?

Los Abuelos offers Assisted Living.

Where is Los Abuelos located?

Los Abuelos is located at 8230 Mt Latona Dr in El Paso, Texas.

What do families say about Los Abuelos?

Reviews of Los Abuelos are sharply divided: one family praised the staff's professionalism and dedication, while several others described serious concerns about neglect, poor communication, and difficulty getting the owner to answer basic questions about a resident's care. Multiple reviewers also raised disputes over guardianship, billing, and how administrative matters were handled when trying to remove a loved one from the community.

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