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Liberty Home Care and Hospice

2015 Moore Rd

5(4 ratings)· Matthews average: 4.3

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Quick Facts

Medicare quality
3.5 of 5 stars

Home Health Compare

Medicare certified
Since 2008

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Families describe Liberty Home Care and Hospice as compassionate and supportive during end-of-life care, praising the ease of admission and the warmth of the staff. One family reported frustrating delays getting equipment like a wheelchair and mattress, though the issue was eventually resolved. Overall, reviewers felt well cared for and grateful for the team's presence through difficult transitions.

What reviewers praise

  • Compassionate, attentive care during hospice transitions
  • Smooth, easy admission and transition process
  • Helped arrange equipment even after a death
  • Supportive of family wishes when changing facilities
  • Rated 5 out of 5 by reviewers

What reviewers flag

  • One report of days-long delays getting a wheelchair and mattress
  • One report of a week without seeing the nurse

AI-generated from reviews and community data.

Liberty Home Care and Hospice is a home health agency serving Matthews, North Carolina offering Home Health. Families rate it 5.0 out of 5 across 4 reviews.

About Liberty Home Care and Hospice

Liberty Home Care and Hospice is a Medicare-certified home health agency serving clients in Matthews, North Carolina. Since 2008, the agency has provided skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits.

The agency holds a CMS quality rating of 3.5 of 5 stars. Reviewers consistently praised the warmth and attentiveness of the care team, particularly during end-of-life transitions. One reviewer wrote, "They loved her and she loved them." Families described the staff as supportive and focused on the well-being of their loved ones, including assistance with equipment and compassionate support both during care and after a client's passing. One review noted that an earlier equipment delay was subsequently resolved.

Types of Care at Liberty Home Care and Hospice

Home Health

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Reviews of Liberty Home Care and Hospice

5overall · 4 ratings combined

5★ on Google (4)

Write a review

Susan Davis

Nov 2025

via Google ↗ · Report

11/28/25 **UPDATED** The issues have been resolved. Thank you. Dr. Davis We are trying to be happy with Liberty. The people are warm and attentive. But we have been trying to get certain equipment for the better portion of a week. Called and texted one person for several days - no response. Called yesterday for a wheelchair and mattress. Was told we would have the wheelchair sometime that same day. Stayed up waiting......and waiting....no call or anything. Told (again) that they would be checking on the mattress. We have said over and over - just give us a decision so we can move on but again...waiting..... Have not seen the nurse yet - been a week... Dr. Davis

Tom Duncan

Mar 2025

via Google ↗ · Report

If I could give 10 stars, I would. I can’t say enough about how supportive and helpful they were to work with. We actually had to move my brother to another facility to be closer to a family member and although we had to leave their service, their sole interest was the well-being and taking care of the wishes of our family.

Jacqueline Ramirez

Jan 2025

via Google ↗ · Report

Liberty was so helpful when my uncle was transitioning. From the first encounter with this agency they made everything so easy. From getting the right equipment home before he passed away then even after he passed. They were compassionate during a very difficult time for our family. We will be forever grateful to Liberty.

Patricia Poulnott

Sep 2024

via Google ↗ · Report

Liberty Hospice took care of my mother as we started on her journey home. They loved her and she loved them. We couldn't have asked for them to be any better to her/us. They were there when we needed them everytime. If you are having to make the difficult decision of what and where your next step for your loved one is, Liberty is the right place. Put your trust in them, you will not be disappointed. It was so easy from the admission to the transition, they were there for our whole family. We loved them all. We are forever changed by this experience. Liberty left an imprint on all of our families hearts. Thank you too all of you. We will forever be grateful for the love and compassion that you showed us all.

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By submitting, you're okay with us and Liberty Home Care and Hospice reaching out by phone, email or text.Always free for families. You choose which agencies hear from you, and we never rank agencies by what they pay us. An agency we introduce you to pays us a flat fee for the introduction, whether or not you hire them, never you. Those agreements are our only tie to the agencies we list. If an agency stops meeting our qualifications, for example its licence lapses, we stop listing it as an option. How we work · FAQ

Medicare Quality of Care

Liberty Home Care and Hospice is a Medicare-certified home health agency (certified since 2008). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.5 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

  • Would definitely recommend the agency100%US 79%
  • Rated their overall care 9 or 10 out of 10100%US 85%
  • Care was given in a professional way100%US 89%
  • The team communicated well94%US 86%
  • The team discussed medicines, pain and home safety95%US 82%

4 completed patient surveys, 22% response rate.

Hospital outcomes

  • Discharged to the community71%US 80%Same as
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)11%US 11%Same as

How patients did

  • Care started within 2 days of referral100%US 94%
  • Patients got better at walking or moving around89%US 83%
  • Patients got better at getting in and out of bed92%US 83%
  • Patients got better at bathing83%US 86%
  • Patients' breathing improved91%US 85%
  • Patients got better at taking medications correctly85%US 81%
  • Patients who had a fall with major injury (lower is better)0%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations67%US 61%

Service area

Liberty Home Care and Hospice reports serving 10 ZIP codes, including Charlotte, Matthews, Monroe, Indian Trail, Peachland, Waxhaw. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 347242. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Liberty Home Care and Hospice offer?

Liberty Home Care and Hospice offers Home Health.

Where is Liberty Home Care and Hospice located?

Liberty Home Care and Hospice is located at 2015 Moore Rd in Matthews, North Carolina.

What do families say about Liberty Home Care and Hospice?

Liberty Home Care and Hospice carries a 5.0 out of 5 rating from 4 Google reviews. Families describe Liberty Home Care and Hospice as compassionate and supportive during end-of-life care, praising the ease of admission and the warmth of the staff. One family reported frustrating delays getting equipment like a wheelchair and mattress, though the issue was eventually resolved. Overall, reviewers felt well cared for and grateful for the team's presence through difficult transitions. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from Liberty Home Care and Hospice?

Yes. Liberty Home Care and Hospice is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.5 out of 5 stars.

Do I need a referral to use Liberty Home Care and Hospice?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Liberty Home Care and Hospice?

Submit the Request Information form on this page, or contact Liberty Home Care and Hospice directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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