2.1(11 ratings)· Manchester average: 4.2
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1 / 2An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of iCare Health Network (Westside Care Center) in Manchester, CT are overwhelmingly negative, citing medication errors, unclean conditions, and difficulty reaching staff by phone. Multiple reviewers specifically describe frustrating interactions with administrative staff and say they removed a family member from the facility. With an average rating of 2.1 out of 5 from 11 reviews, families considering this community should proceed with caution and ask detailed questions about care practices.
AI-generated from reviews and community data.
iCare Health Network is a senior living community in Manchester, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 2.1 out of 5 across 11 reviews.
iCare Health Network is a skilled nursing and long-term care facility in Manchester, Connecticut. It operates with 24-hour staff, an on-site registered nurse, medication management, an emergency call system, and wheelchair accessibility.
Reviewers consistently reported serious concerns across multiple areas. Cleanliness was described as poor, with complaints about sanitation and maintenance throughout the facility. Medication handling was flagged as problematic, including instances of wrong medications being distributed and patients sent to appointments without proper documentation. Communication and administrative responsiveness were also frequently criticized, with reviewers describing difficulty reaching staff and expressing frustration with management reliability.
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Help Me Choose2.1overall · 11 ratings combined
2.1★ on Google (11)
William Bliss Rames
Dec 2025
My brother and I spoke to an administrator at Westside Care Center named Ashley F. She ensured us that she was handling everything and she did not. I do not understand why they hired such an incompetent person in this position. Get someone who is professional and knows what they are doing, rather than pretends that they do and just says whatever they need to for a paycheck. Get better employees!
marco papale
Dec 2025
Young woman name Ashley Frame lied to me and my family members to my face twice here and I will never believe their stuff. Beware. Do not trust this place with your family or friends. Their administrator say whatever they need to in order to cover themselves and do not care about health and the well-being of others.
Lisa Davis
Oct 2024
On a medical stand point, this place is very unprofessional! They send patient to their appointments without medication lists or any form of documents which takes up the provider's time, the patient's time as well as causing the provider to run behind schedule. It is also not easy to get live person to speak to! You are transferred multiple times before getting to the right department.
Dray Smith
Sep 2024
Absolutley horrible very unprofessional. The nurses hand out the wrong meds, the supervisors don’t know what there doing, very illiterate, the place is dirty all the time, cups have milk stains for the meal before, and I can honestly go on all day on how horrible this place but I’m not. Highly do not recommend. RUN ! I took my mom straight out of there.
Chucky Jamal
Nov 2023
Don't send anyone there the place is nasty dirty and mole all over it is nasty staff dirty don't know what they are doing wait I calling state on them the place should be closed down I don't know how they are open the nurse don't know what they are doing the bed is so hard rather sleep on floor nasty place I calling the state those people that live who no family sorry for check any place that won't let you have visit in room is cause are keep something so you can't see
iCare Health Network offers Skilled Nursing / Long Term Care.
iCare Health Network is located at 341 Bidwell St in Manchester, Connecticut.
iCare Health Network carries a 2.1 out of 5 rating from 11 Google reviews. Reviews of iCare Health Network (Westside Care Center) in Manchester, CT are overwhelmingly negative, citing medication errors, unclean conditions, and difficulty reaching staff by phone. Multiple reviewers specifically describe frustrating interactions with administrative staff and say they removed a family member from the facility. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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