1 / 5Families generally describe Homewatch CareGivers of Westlake as responsive, professional, and caring, with several reviewers praising fast scheduling and dependable caregivers for tasks like transportation and companionship. One reviewer, however, reported serious concerns about billing practices and being misled by staff, which stands out against an otherwise strong reputation.
AI-generated from reviews and community data.
Homewatch CareGivers of Westlake provides in-home care services for seniors in Westlake, Ohio and surrounding areas in Cuyahoga and Lorain counties. The agency offers a range of services from companion care and assistance with daily activities to specialized support for chronic conditions and around-the-clock care when needed.
Services include in-person companionship and help with chores, meals, and transportation; personal care with assistance in dressing, mobility, and incontinence care; post-hospital discharge support and recovery assistance; and specialized care for conditions such as dementia, Alzheimer's, Parkinson's, cardiac events, and hospice care. The agency also provides virtual visits and appointment reminders through its Homewatch Connect technology platform, which connects clients to family and healthcare providers.
Caregivers are trained, background-checked, and insured. The agency conducts personalized care assessments and matches caregivers to each client based on their health, preferences, and daily routines, with care plans adjusted as needs change. Caregivers receive condition-specific training for chronic illnesses and are trained in safety protocols including fall prevention, infection control, and home risk identification.
The agency emphasizes safety through comprehensive protocols, regular care plan reviews, and caregiver background checks. Services can often begin within a few days of an initial consultation. The agency serves Westlake and may serve additional surrounding areas in western Cuyahoga and Lorain counties.
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Help Me Choose4.8overall · 14 ratings combined
4.8★ on Google (14)
Drew Hertz
Jun 2026
Wow! So much angst goes into finding care for your loved ones. Homewatch CareGivers was such a reassurance. All was managed in a professional AND caring way. Questions - responsive. Needs - responsive. Care - wonderful. Put yourself at ease and contact them!
jn M.
Oct 2020
Clients receive excellent proffesional care, companionship, courtesy & respect from HomeWatch CareGiver of Westlake. Safety, Security and Peace of Mind knowing loved ones are be protected and their needs are met.
Lynn Boland
Aug 2020
Homewatch is an impressive company. They were able to accommodate us at a moments notice, starting on a weekend. All caregivers were sweet, loving and caring. I highly recommend them for caring for your loved one. On time, wearing their masks and taking exemplary care of mom in every way. Bravo to ownership for doing a great job training your staff.
William Schulz
Oct 2018
I'm Court appointed Guardian for a woman who does not have any local family. I've made use of Homewatch Caregivers to provide her with transportation services to her doctor's appointments. Their scheduler is terrific and she provides me and my ward with a caregiver who gets my ward to her appointments on time and without issue. I would highly recommend all of their caregiving services.
Nicole Nader
Aug 2018
Poor customer service. Questionable work ethics. My mother is 75 and her 103 mother is in there care. Lots of Questions involving fiance's. She has been told by Stephanie get over it. She has been lied to by Kristie. If you use them do not allow them to touch fiance's. The only I can give 5 stars to is Debbie.
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