Phyllis
May 2026
HCS has a long history of helping their community and we are very proud to be a part of it. Thank you and to all your staff for your continued commitment!
1 / 6Quick Facts
- Medicare quality
- 3.5 of 5 stars
- Medicare certified
- Since 1979
- Service model
- In-home care, not a residential facility
- Therapy services
- On-site physical and occupational therapy, no speech therapist
- Clinical staffing
- Includes on-site registered nurse
Home Health Compare
What Families Think
Families describe a sharply split experience with this Keene-based home health and hospice provider. Many praise the compassion and skill of individual nurses, therapists, and aides during recovery and end-of-life care, while a notable number report serious breakdowns in scheduling, follow-through, and communication.
The Good
- Nurses and therapists praised by name repeatedly
- Allowed a spouse to stay home through her last days
- Hospice admission handled promptly within a day
- Aides described as kind, respectful, and gentle
- On-site RN and 24-hour staff available
The Bad
- Several reports of missed or unscheduled therapy visits
- Multiple complaints about poor communication and follow-up
- One report of mishandled lab results not reaching the doctor
- One report of being kept on active patient list after discharge, delaying new care
AI-generated from reviews and community data.
Home Healthcare, Hospice & Community Services is a senior living community in Keene, New Hampshire offering Assisted Living. Amenities include Housekeeping, Emergency Call System and Wheelchair Accessible. Families rate it 3.7 out of 5 across 22 reviews.
About Home Healthcare, Hospice & Community Services
Home Healthcare, Hospice & Community Services is an assisted living provider based in Keene, New Hampshire, offering home health, physical and occupational therapy, and hospice care services to people aging in place or in recovery.
Families' experiences split sharply. Supporters consistently praise the clinical staff, naming specific therapists and nurses, for compassionate, hands-on care during recovery and end-of-life transitions. Several families described the organization as a genuine comfort during difficult periods, and one noted that staff "allowed my wife to stay at home through her last days." However, a meaningful number of reviews highlight serious operational friction: families reported being "blown off" on scheduled visits, unmet commitments to follow up with therapy schedules, mishandled lab work that went unreported to doctors, and poor communication generally. One family felt compelled to write at length about deteriorating mental health linked to service failures.
The organization holds a 3.7-star rating across 22 Google reviews, with notably polarized feedback, five-star ratings dominate positive reviews, while one-star complaints center on reliability and follow-through rather than care quality itself. Families considering this provider may want to verify scheduling commitments in writing and maintain direct contact with staff to ensure continuity.
Types of Care at Home Healthcare, Hospice & Community Services
Assisted LivingHome Health
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
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Help Me ChooseReviews of Home Healthcare, Hospice & Community Services
3.7overall · 22 ratings combined
3.7★ on Google (22)
Zane Luopa
May 2026
Edit: Thank you for resolving the issue I was having.<br><br>For a more fair review; the care is good, but just make sure to keep up with them if they start not calling you when you expect. Don't just let it go and wait. Thank you Mike for your help; I really appreciate it.
Zane Luopa
May 2026
Edit: Thank you for resolving the issue I was having. For a more fair review; the care is good, but just make sure to keep up with them if they start not calling you when you expect. Don't just let it go and wait. Thank you Mike for your help; I really appreciate it.
Ralph Bartlett
Jan 2026
Scott, Sarah & Kristen came to my home , they are all amazing 👏<br>Highly recommend this service and their nurses.
Ralph Bartlett
Jan 2026
Scott, Sarah & Kristen came to my home , they are all amazing 👏 Highly recommend this service and their nurses.
Medicare Quality of Care
Home Healthcare, Hospice & Community Services is a Medicare-certified home health agency (certified since 1979). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.5 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Medical social services
- Home health aide
What patients say
3.0 / 5 patient survey rating
- Would definitely recommend the agency82%US 79%
- Rated their overall care 9 or 10 out of 1084%US 85%
- Care was given in a professional way90%US 89%
- The team communicated well84%US 86%
- The team discussed medicines, pain and home safety78%US 82%
444 completed patient surveys, 27% response rate.
Hospital outcomes
- Discharged to the community84%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)5%US 4%Worse than
- Preventable hospital visits during care (lower is better)10%US 11%Same as
How patients did
- Care started within 2 days of referral98%US 94%
- Patients got better at walking or moving around91%US 83%
- Patients got better at getting in and out of bed94%US 83%
- Patients got better at bathing92%US 86%
- Patients' breathing improved90%US 85%
- Patients got better at taking medications correctly88%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations83%US 61%
Service area
Home Healthcare, Hospice & Community Services reports serving 51 ZIP codes, including Acworth, Alstead, Amherst, Antrim, Ashuelot, Bennington, Brookline, Charlestown, Chesterfield, Claremont and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 307046. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Home Healthcare, Hospice & Community Services offer?
Home Healthcare, Hospice & Community Services offers Assisted Living and Home Health.
Where is Home Healthcare, Hospice & Community Services located?
Home Healthcare, Hospice & Community Services is located at 312 Marlboro St in Keene, New Hampshire.
What do families say about Home Healthcare, Hospice & Community Services?
Families describe a sharply split experience with this Keene-based home health and hospice provider. Many praise the compassion and skill of individual nurses, therapists, and aides during recovery and end-of-life care, while a notable number report serious breakdowns in scheduling, follow-through, and communication.
Does Medicare cover care from Home Healthcare, Hospice & Community Services?
Yes. Home Healthcare, Hospice & Community Services is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.5 out of 5 stars.
Do I need a referral to use Home Healthcare, Hospice & Community Services?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Home Healthcare, Hospice & Community Services?
Submit the Request Information form on this page to connect with Home Healthcare, Hospice & Community Services and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Home Healthcare, Hospice & Community Services? Claim this listing to update photos, pricing, and details. It's free.
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Prefer to stay home?
Home care agencies serving Keene bring help to the house: daily living, companionship, and respite for family caregivers.
