Holyoke Visiting Nurse Association, Inc.

4(4 ratings)· Holyoke average: 4.4

Quick Facts

Medicare quality: 3.5 of 5 stars
Medicare certified: Since 1966
History: Providing home health and hospice care since 1905
Spiritual care: Spiritual advisor available as part of hospice team

What Families Think

Reviewers describe a hospice and home health team whose nurses build close, personal relationships with patients and families, going beyond basic clinical duties. Most feedback is highly positive, though one family reported a communication breakdown when trying to reach the agency.

The Good

Nurses praised by name as compassionate and dedicated
Staff support extends to family caregivers, not just patients
Helps smooth hospital-to-home transitions for patients
Spiritual/emotional support offered alongside medical care

The Bad

One report of unreturned calls after multiple attempts

AI-generated from reviews and community data.

Holyoke Visiting Nurse Association, Inc. is a home health agency serving Holyoke, Massachusetts offering Home Health. Families rate it 4.0 out of 5 across 4 reviews.

About Holyoke Visiting Nurse Association, Inc.

Holyoke Visiting Nurse Association, Inc. is a home health and hospice community in Holyoke, Massachusetts.

Families rate Holyoke Visiting Nurse Association, Inc. 4 out of 5 based on 4 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Holyoke Visiting Nurse Association, Inc.

Home Health

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Reviews of Holyoke Visiting Nurse Association, Inc.

4overall · 4 ratings combined

4★ on Google (4)

Write a review

Faizul Sibdhanny

Jun 2026

via Google ↗

Steve, Adam, and the woman nurse who I don’t remember her name are amazing! These nurses truly help their patients with the transition from the hospital to being back at home. I am very appreciative of Holyoke VNA!

kathleen Wyckoff

Jan 2026

via Google ↗

3 days left 2 messages never got a call back if I could leave zero stars I would

Megan Baker

Feb 2024

via Google ↗

I have nothing but good things to say about the team in Holyoke. Everyone I have met has been nothing but kind to myself and my mother who is in their care. They're here for my mother but I can also say they're here for me as well. From the nurses that visit to the team at the headquarters I have only encountered greatness. My mother has been sick for some time now and unfortunately I have been witness to the lack of caring so many doctors and facilities have for their patients. This is where holyoke hospice vna differs. I've been my mothers care taker for years and there's thing that I know that doctors don't about her and vise versa. The team at hospice has treated me like part of their team and listened to my thoughts on things and took advantage of my knowledge of my mother. Their care truly extends to all who are involved with the patients. They will never truly understand just how grateful I am to have them be a part of my life during these hard times and how in so many ways they've become aww inspiring to me. Lauren has been there from day 1 and has always had my mothers best interest at heart. She's has been so kind and gentle with me and makes sure my mother has every resource there is out there to have along with anything I may need or benefit from . If Lauren can't get it done then in my eyes it just can't be done. Anne is a spiritual advisor and just plan goddess that was introduced to me. She gave me back things I thought I lost within my years, strengths I didn't know were there and the ability to let go of the things I let hold me down for so long. Steve is one of the visiting nurses and one of my faves. I could listen to his dogs daily antics all day lol. He has been more then just a nurse for my mother but a friend and inspiration for me . Everyone I have come to know has been more then what there job calls for. This is not just a paycheck for them and in my eyes it takes a certain type of person to become a good hospice nurse. It takes more then knowledge to take on the situations they are tasked with. It takes a certain soul to be who they are to the families and patients they so lovingly take Care of. Because of these encounters I have found the desire to go back to school and become a nurse. Currently I am enrolled and hope one day I can become as noble of a nurse they all are in my eyes. They are my inspiration, my heros and my friends when rainy days are around. I am so grateful to have them through this time.

Catherine Westley

Oct 2023

via Google ↗

Stacie is a phenomenal nurse any family is lucky to have her.

Medicare Quality of Care

Holyoke Visiting Nurse Association, Inc. is a Medicare-certified home health agency (certified since 1966). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.5 / 5

Medicare star rating

Services offered

Skilled nursing
Physical therapy
Occupational therapy
Speech therapy
Medical social services
Home health aide

What patients say

4.0 / 5 patient survey rating

Would definitely recommend the agency87%US 79%
Rated their overall care 9 or 10 out of 1085%US 85%
Care was given in a professional way89%US 89%
The team communicated well87%US 86%
The team discussed medicines, pain and home safety82%US 82%

265 completed patient surveys, 26% response rate.

Hospital outcomes

Discharged to the community85%US 80%Better than
Readmitted to hospital after discharge (30 days) (lower is better)5%US 4%Same as
Preventable hospital visits during care (lower is better)11%US 11%Same as

How patients did

Care started within 2 days of referral96%US 94%
Patients got better at walking or moving around88%US 83%
Patients got better at getting in and out of bed91%US 83%
Patients got better at bathing90%US 86%
Patients' breathing improved98%US 85%
Patients got better at taking medications correctly83%US 81%
Patients who had a fall with major injury (lower is better)1%US 1%
Patients with new or worsened pressure ulcers (lower is better)0%US 0%
Discharge function score met or exceeded expectations79%US 61%

Service area

Holyoke Visiting Nurse Association, Inc. reports serving 53 ZIP codes, including Springfield, Chicopee, Boston, Amherst, Hartford, Holyoke, Westfield, Worcester, Agawam, Belchertown and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 227015. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Holyoke Visiting Nurse Association, Inc. offer?

Holyoke Visiting Nurse Association, Inc. offers Home Health.

Where is Holyoke Visiting Nurse Association, Inc. located?

Holyoke Visiting Nurse Association, Inc. is located at 20 Hospital Dr 3rd floor in Holyoke, Massachusetts.

What do families say about Holyoke Visiting Nurse Association, Inc.?

Does Medicare cover care from Holyoke Visiting Nurse Association, Inc.?

Yes. Holyoke Visiting Nurse Association, Inc. is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.5 out of 5 stars.

Do I need a referral to use Holyoke Visiting Nurse Association, Inc.?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Holyoke Visiting Nurse Association, Inc.?

Submit the Request Information form on this page to connect with Holyoke Visiting Nurse Association, Inc. and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Holyoke Visiting Nurse Association, Inc.? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

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