victoria doyle
Aug 2025
The staff is amazing and they truly care about everyone. My dad had such a great experience there! The admissions lady Michelle is extremely helpful and such a lovely person! Highly recommended!!!!
1 / 5Quick Facts
- Total units
- 78
- Medicare rating
- 4 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 78
- Inspections
- View history (31 citations)
- Memory care setting
- Dedicated memory care unit for dementia patients
- Short-term care option
- Respite stays available for trial or recovery
- On-site therapy services
- PT, OT, and speech therapy on-site
CMS Care Compare
What Families Think
Reviews of Hillsboro Health and Rehabilitation are mixed, with several families praising specific nurses, CNAs, and support staff for compassionate, attentive care during rehab stays. However, multiple reviewers report understaffing, slow response times, communication breakdowns around medications and discharge planning, and inconsistent food quality.
The Good
- Nurses and CNAs praised by name repeatedly
- Housekeeping staff kept rooms clean and tidy
- Effective rehab for surgery and injury recovery
- Staff described as caring and supportive by families
The Bad
- Multiple reports of slow staff response times
- One report of missed pain medication refill after discharge
- Home health care coordination fell through for some patients
- One reviewer cited inconsistent, low-quality canned food
AI-generated from reviews and community data.
Hillsboro Health and Rehabilitation is a senior living community in Hillsboro, Oregon offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.4 out of 5 across 45 reviews.
About Hillsboro Health and Rehabilitation
Hillsboro Health and Rehabilitation Center is a skilled nursing and rehabilitation facility in Hillsboro, Oregon, providing short-term post-acute rehabilitation and long-term care to help patients recover and regain their quality of life following illness, injury, or surgery.
The community offers personalized rehabilitation therapy services designed to restore mobility, strength, and independence. Physical therapy focuses on improving strength, balance, and mobility while reducing pain and preventing falls. Occupational therapy helps patients regain essential daily living skills such as dressing, grooming, and meal preparation using adaptive tools and techniques. Speech-language pathology supports communication, cognitive function, and swallowing ability to help patients regain confidence and improve their quality of life.
The facility provides specialized memory care for patients with Alzheimer's and other dementia-related conditions. Care teams create a safe, structured, and nurturing environment with memory cues and familiar routines designed for comfort and security. Specialized programs and engaging activities encourage daily engagement and connection within a warm, home-like setting designed for safety and ease of navigation.
Respite stay programs are available for families needing temporary care solutions, post-hospital recovery support, or trial stays before making long-term decisions. The community emphasizes personalized care experiences shaped by individual preferences, from customized meal choices and engaging activities to specialized therapy services delivered in a compassionate and supportive environment.
Types of Care at Hillsboro Health and Rehabilitation
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Hillsboro Health and Rehabilitation
3.4overall · 45 ratings combined
3.4★ on Google (45)
Carol Imani
Jun 2025
I had quite a mixed experience here. Some of the staff were very kind and caring. I'm talking about the nurses, Megan, Benson and Danielle, in particular, and many of the CNAs, Jose in particular. I would like to offer a special thank you to Emily, the voice specialist, who spent a great deal of time listening to my concerns and trying to help me with them. I felt that Normam and Teresa, the social worker, were also helpful. Other staff members, in particular the nurse, Tammy, were cold and I wondered how good their care really was. I was never told how to administer the meds to myself through my feeding tube and since it was Tammy's shift when I left, I wondered if she was the one who should have taught me how to do that. She also seemed to be pointedly ignoring me, not even saying goodbye as I walked past her down the hall to leave although she had taken care of me perhaps around two dozen times during my stay. Also I was told that home health care would be arranged for me, and since no one told me that it had been done when I left, I assume that it hadn't. Addionally, the nursing staff was always half doing whatever it was they needed to do with me and then running off to do something else and I was never sure how long it would take for them to return, although it was often around 40 minutes Several times I was brought trays of food and had to tell the staff delivering it that I wasn't eating through my mouth but only through a g-tube in my stomach and I wondered why they had not been briefed about that. When I had a roommate who insisted on having her TV on 24/7 and also the overhead light on all night, initially I was told that I could not switch rooms but finally they relented (I think because some of the nurses spoke up for me) and I was able to switch. I think that many of the problems I've described have to do with there simply not being enough staff to adequately take care of all the patients.
SurfsidePiper
May 2025
This facility is a joke. I’m in my late 60’s and I spent three weeks here after ankle surgery. The management is horrible. One week into my stay they called a meeting with family and including me seemed to be an after thought. I told them that I should be the first point of contact. Good luck future patients. Anyway, after the meeting management was left with a short to do list and NOTHING was done during my stay. I found it hard to reach someone within the facility and began to call the main desk to reach the staff. Calls weren’t returned and requests I made from nursing could take hours. Menus are ridiculous! They clearly state that meals include fresh fruit. I NEVER was served fresh fruit. Just canned or frozen crap that was hit or miss. Patients received a weekly menu which wasn’t consistent and for example the “chocolate mouse parfait” turned out to be the standard fare of chocolate pudding. Same with vegetables. Never fresh, always canned with no flavor. Upon release I was told I would receive 30 days of meds. Not true. I I only received a 15 day prescription and the PAIN MEDICATION I needed was never filled or followed up on even though I called the facility asking for help. I made it clear that I was unhappy upon release and one of the managers perked up for a day and never followed up on the things she promised to do. By the way, the CNA’s keep this place going. Always helpful and attentive. Like usual, the ones who do the work are probably paid the least, I also needed home assistance that they were supposed to coordinate. That too didn’t happen and I ended up making the phone calls myself. In addition they never ordered the home equipment I needed and I had to find someone who could help me. My best wishes to anyone who is staying at Empress. I found it to be a horrible experience.
Cindy Pate
Feb 2025
My father was here after he broke his neck and we found Maria, Hanna and Norman to be professionals and they were supportive and provided us with direction as needed. Carmen in housekeeping always had a smile on her face and kept the room neat and clean. These folks work hard and they truly care about the patients and the staff.
Steven KERNEK
Dec 2024
Needing 5 weeks of IV antibiotics and therapy following surgery, my stay at EmpRes was excellent. The clinical staff were professional and the support staff were caring and commited. We shared greetings, stories, laughter, tough times and life's slings and arrows. I enjoyed my sharing with staff and other patients across the facility. My room had a patio door to a porch and I had the curtains open all day. I even wheeled myself out on the porch to be refreshed by a cool breeze in the sun. Needing 5 weeks of skilled care, I consider myself blessed to be comforted by such caring people. Not the newest facility, I lacked for nothing. God bless the staff at EmpRes.
Government Inspection History
5 inspection visits in the last three years, 31 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Aug 12, 2025Health Complaint3 citations
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2025
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2025
May 23, 2025Fire Safety StandardHealth ComplaintHealth Standard7 citations
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 25, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 25, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 25, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2025
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 25, 2025
Feb 9, 2024Fire Safety StandardHealth ComplaintHealth Standard13 citations
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 15, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 15, 2024
Post nurse staffing information every day.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 15, 2024
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 15, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 15, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 15, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024
Sep 5, 2023Health Complaint1 citation
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 29, 2023
Nov 4, 2022Fire Safety StandardHealth Standard7 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 13, 2022
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2022
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2022
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2022
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2022
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Hillsboro Health and Rehabilitation offer?
Hillsboro Health and Rehabilitation offers Skilled Nursing / Long Term Care.
Where is Hillsboro Health and Rehabilitation located?
Hillsboro Health and Rehabilitation is located at 1778 Ne Cornell Road in Hillsboro, Oregon.
What do families say about Hillsboro Health and Rehabilitation?
Reviews of Hillsboro Health and Rehabilitation are mixed, with several families praising specific nurses, CNAs, and support staff for compassionate, attentive care during rehab stays. However, multiple reviewers report understaffing, slow response times, communication breakdowns around medications and discharge planning, and inconsistent food quality.
How did Hillsboro Health and Rehabilitation do on recent health and safety inspections?
Hillsboro Health and Rehabilitation had 5 government inspection visits in the last three years, with 31 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Hillsboro Health and Rehabilitation?
Submit the Request Information form on this page to connect with Hillsboro Health and Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Hillsboro Health and Rehabilitation? Claim this listing to update photos, pricing, and details. It's free.
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