Brittany Messer
Apr 2026
Under staffed! Needs to get the place under control before taking in anymore patients!!
Hickory Creek at Madison
1945 Cragmont St4.8(50 ratings)· Madison average: 4
Part of American Senior Communities · 104 communities · 4.1★ average
1 / 4Quick Facts
- Total units
- 36
- Medicare rating
- 5 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 36
- Inspections
- View history (10 citations)
- Location perk
- Building sits next to a city park
- Respite care
- Offers short-term respite stays for caregivers
- Hospice partnerships
- Hospice and palliative care via local partners
CMS Care Compare
What Families Think
Most families describe Hickory Creek at Madison as warm, attentive, and communicative, with strong nursing and therapy care that feels personal. A single sharply negative review raised serious concerns about cleanliness, pests, and staff professionalism, contrasting with the otherwise consistent praise.
The Good
- Nursing staff described as treating residents like family
- Therapy program praised for hard work and results
- Management communicates frequently about care changes
- Small facility size cited as allowing better care
- Help transitioning from private pay to Medicaid
The Bad
- One report of pest infestation and rundown conditions
- One report of rude staff and unprofessional management
AI-generated from reviews and community data.
Hickory Creek at Madison is a senior living community in Madison, Indiana offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.8 out of 5 across 50 reviews.
About Hickory Creek at Madison
Hickory Creek at Madison in Madison, Indiana provides short-term rehabilitation, long-term care, respite care, and hospice care. The community is staffed by caring professionals including doctors, nurses, therapists, social workers, and other service care providers committed to person-centered care.
Short-term rehabilitation is designed for those recovering from stroke, cardiovascular difficulties, orthopedic surgery, and other debilitating conditions. Services include physical, occupational, and speech/language therapies, wound care, fall prevention, mobility training, and strength-building wellness programs. The community's Road to Recovery program brings together the interdisciplinary team, patient, and family within the first 72 hours after admission to map out discharge goals and identify what motivates the individual toward recovery.
Long-term care is available for those who struggle with daily tasks and can no longer be cared for at home due to illness, injury, frailty, or other limitations. Licensed nurses, specially-trained health care aides, and interdisciplinary care teams provide support in home-like, secure settings. Services include social services, activities, and physical, occupational, and speech therapies to help residents maintain independence. The community accepts private pay and Medicaid for qualified applicants.
Respite care offers short-term stays for elderly individuals, allowing home caregivers time to travel, start new jobs, recover from illness, or pursue other interests. The community carefully examines the needs of respite guests and provides the appropriate level of care to ensure comfortable stays.
Hospice and palliative care provide comfort, pain relief, and compassionate end-of-life support through partnerships with local hospice companies. Services include skilled nursing care, spiritual and bereavement counseling, medical equipment and supplies, and social services delivered by an interdisciplinary team of physicians, nurses, aides, volunteers, social workers, and clergy.
The community is nestled next to a city park in Madison, providing a beautiful landscape and access to local attractions.
Types of Care at Hickory Creek at Madison
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
- Transportation Services
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Hickory Creek at Madison
4.8overall · 50 ratings combined
4.8★ on Google (50)
Sandra Bruns
Oct 2025
Excellent staff but they are overworked and if they were paid well, they wouldn’t be understaffed!
rob reese
Oct 2025
Hickory Creek was the best decision I could have made for my parents. The staff is caring, the food is good, and the care is exceptional. Management communicates frequently and lets me know whenever there are changes in care or if they want to try something different. Thank you, Hickory Creek!
Morgan Langley
Oct 2025
The best care for my grandmother in Madison. So grateful for this staff and home. They are always attentive and treat her as their own family.
Non Nope
Sep 2025
This facility is crawling with SPIDERS and COCKROACHES!!! the people are not taken care of properly and they are employing incredibly rude staff. The DON yelled at employees in front of us and it is one of THE MOST UNPROFESSIONAL ENVIRONMENTS I’VE EVER EXPERIENCED. DO NOT PUT YOUR LOVED ONES HERE! the facility itself is rundown and disgusting and the food is absolutely VILE!
Government Inspection History
4 inspection visits in the last three years, 10 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Sep 18, 2025Fire Safety StandardHealth Standard3 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 10, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2025
Oct 25, 2024Fire Safety StandardHealth Standard2 citations
Install properly constructed windows in hallway walls or doors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 19, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2024
Mar 15, 2024Health Complaint1 citation
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 4, 2024
Sep 15, 2023Fire Safety StandardHealth Standard4 citations
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 26, 2023
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 26, 2023
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 6, 2023
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 6, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Hickory Creek at Madison offer?
Hickory Creek at Madison offers Skilled Nursing / Long Term Care.
Where is Hickory Creek at Madison located?
Hickory Creek at Madison is located at 1945 Cragmont St in Madison, Indiana.
What do families say about Hickory Creek at Madison?
Most families describe Hickory Creek at Madison as warm, attentive, and communicative, with strong nursing and therapy care that feels personal. A single sharply negative review raised serious concerns about cleanliness, pests, and staff professionalism, contrasting with the otherwise consistent praise.
How did Hickory Creek at Madison do on recent health and safety inspections?
Hickory Creek at Madison had 4 government inspection visits in the last three years, with 10 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Hickory Creek at Madison?
Submit the Request Information form on this page to connect with Hickory Creek at Madison and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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