J Smith
Aug 2026
My mother lived at Heritage until she passed away. Even after her death, they required us to pay for another 30 days. Apparently, death does not end the bill at Heritage.<br>We had already paid thousands of dollars to hold her room during several rehabilitation stays. Since Heritage insisted on charging us for another month, we took our time going through her belongings. Before we could finish, their maintenance staff entered the room and began painting and cleaning around her things, even though we were still paying for the space.<br>I also had to call several times to submit the 30 day notice because no one returned my calls. When I finally reached someone, I received little sympathy. Their focus remained firmly on collecting another month of fees.<br>Charging a grieving family for 30 days after a resident dies is cold enough. Entering the room and beginning turnover work before her belongings were removed, while still charging us for that room, made their priorities painfully clear.
