Marissa
Jun 2026
The staff is very friendly and the facility is very clean!!
3.3(107 ratings)· Tallmadge average: 3.8
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Heather Knoll are decidedly mixed, with some families praising individual therapy and nursing staff after a difficult recovery, while several others describe serious lapses in hygiene, medication timing, and basic responsiveness to call requests. The 3.3 out of 5 rating from 107 Google reviews reflects this split experience.
AI-generated from reviews and community data.
Sprenger Health Care Heather Knoll Nursing and Rehabilitation is a senior living community in Tallmadge, Ohio offering Skilled Nursing / Long Term Care and Respite / Short-Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.3 out of 5 across 107 reviews.
Sprenger Health Care Heather Knoll Nursing and Rehabilitation is a skilled nursing and long-term care community in Tallmadge, Ohio, licensed for up to 115 residents. The facility is Medicare and Medicaid certified and offers 24-hour staff, on-site nurses, private rooms with private bathrooms, medication management, social activities, dietary accommodations, and housekeeping and laundry services.
The facility holds a 5-star overall rating from the Centers for Medicare and Medicaid Services. Reviews are mixed, with some families describing exceptional care, prompt attention from nursing and therapy staff, and well-coordinated rehabilitation services. However, other reviewers report significant concerns regarding staffing responsiveness, with complaints about lengthy wait times for assistance and delayed medication delivery. Communication and consistency in care quality appear to vary widely across departments and shifts.
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Help Me Choose3.3overall · 107 ratings combined
3.3★ on Google (107)
Marissa
Jun 2026
The staff is very friendly and the facility is very clean!!
Tim Smith
Jun 2026
Heather Knoll isn't what it used to be.Ive hit my call light to use the restroom and the have taken as long as an hour to respond.Call for pain meds that are due,they are always an hour or more late.I had back surgery and am here for rehab.The girls in the physical therapy department are great.Nurses aids for the most part are worthless with the exception of a couple.They rate this place 5 stars.the building may be 5 star,but the employees are not.I can't bring myself to give them 1 star.I would not recommend this place to no one.maybe I made this post to early.Im going home tomorrow.So now I've been laying in this bed for 1hour and 15 min without my pain meds which were due 1 hrs and 15 miss ago.The nurses aids just walk around here not doing their job either you have to tell them you need water or you bed urinal emptied.and when they do empty it they never rinse it out.so now your room stinks. Go down the hall in my wheel chair they are all sitting in their little bar break area<br>.as I said before the therapy girls I would give 5 stars to but the rest of the help I wouldn't let them see over my sick dog.they are worthless.and I'm probably not finished yet.so beware of sending a loved one here.Im sure there's better places.Also known as FLOYD SMITH.Im home now but I just got a call from care source saying they have been trying to contact Heather Knoll about my health for over a week and nobody answers the phone.She didn't know I had been released
Tammy Denton
Jun 2026
My mom came to Heather Knoll after a fall where she broke her hip, femur, pelvis and shoulder. Therapy was wonderful and she was actually up and walking. Unfortunately she stopped eating and did not have any strength to continue on. Shout out to Miranda, Unit D Unit Manager, such a caring and loving nurse. Thank you to Debbie, housekeeper, and Rachel, STNA. Appreciate all of you!
Courtney Heller
Jun 2026
wonderful staff, clean facility, and amazing care!
Robert Roberts
May 2026
Heather Knoll is supposed to be top of the line re-hab/nursing home. They change out my mom's pad everytime she has to go. Then today I go in they had a poop container, they came back put fresh pads down wiped the poop off her leg instead of soapy warm water and clean up like they supposed to do. I understand they got other to tend to also, but, if your going to do a job the first and make the patient feel good about themselves. And, no one cleaned my mom's finger nail it was poop stains in some of her finger nails. I cleaned them for her. That's bad business. Now some enjoy what they do, and others there just there. This place need to do more than to want to take money from someone.
7 inspection visits in the last three years, 25 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 10, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 9, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2025
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2025
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2025
Have restrictions on the use of portable space heaters.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2025
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 29, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 29, 2024
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 29, 2024
Install an approved automatic sprinkler system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 7, 2022
Use approved construction type or materials.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 7, 2022
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 7, 2022
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 7, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2022
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2022
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 9, 2019
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 9, 2019
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 9, 2019
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 9, 2019
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2019
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2019
Address subsistence needs for staff and patients.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 7, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Sprenger Health Care Heather Knoll Nursing and Rehabilitation offers Respite / Short-Term Care and Skilled Nursing / Long Term Care.
Yes. Sprenger Health Care Heather Knoll Nursing and Rehabilitation lists respite and short-term care among its options. A respite stay gives a family caregiver a planned break while your loved one receives full care, and it also works as a low-commitment trial before a permanent move.
Sprenger Health Care Heather Knoll Nursing and Rehabilitation is located at 1134 North Avenue in Tallmadge, Ohio.
Sprenger Health Care Heather Knoll Nursing and Rehabilitation carries a 3.3 out of 5 rating from 107 Google reviews. Reviews for Heather Knoll are decidedly mixed, with some families praising individual therapy and nursing staff after a difficult recovery, while several others describe serious lapses in hygiene, medication timing, and basic responsiveness to call requests. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Sprenger Health Care Heather Knoll Nursing and Rehabilitation had 7 government inspection visits in the last three years, with 25 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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