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Sprenger Health Care Heather Knoll Nursing and Rehabilitation

1134 North Ave

3.3(107 ratings)· Tallmadge average: 3.8

Sprenger Health Care Heather Knoll Nursing and Rehabilitation, photo 11 / 5

Quick Facts

Total units
115
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
115

What Families Think

Reviews for Heather Knoll are decidedly mixed, with some families praising individual therapy and nursing staff after a difficult recovery, while several others describe serious lapses in hygiene, medication timing, and basic responsiveness to call requests. The 3.3 out of 5 rating from 107 Google reviews reflects this split experience.

The Good

  • Therapy staff helped a resident regain walking ability
  • Individual nurses and aides praised by name for compassion
  • Housekeeping and STNA staff singled out for care

The Bad

  • Multiple reports of slow or missed medication administration
  • Several reviewers described neglectful or impersonal care
  • One report of poor hygiene care, including uncleaned nails
  • One reviewer left after only 26 hours citing lack of help

AI-generated from reviews and community data.

Sprenger Health Care Heather Knoll Nursing and Rehabilitation is a senior living community in Tallmadge, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.3 out of 5 across 107 reviews.

About Sprenger Health Care Heather Knoll Nursing and Rehabilitation

Sprenger Health Care Heather Knoll Nursing and Rehabilitation is a skilled nursing / long term care community in Tallmadge, Ohio. The community is licensed for up to 115 residents.

Families rate Sprenger Health Care Heather Knoll Nursing and Rehabilitation 3.3 out of 5 based on 107 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Sprenger Health Care Heather Knoll Nursing and Rehabilitation

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Sprenger Health Care Heather Knoll Nursing and Rehabilitation

3.3overall · 107 ratings combined

3.3★ on Google (107)

Marissa

Jun 2026

via Google

The staff is very friendly and the facility is very clean!!

Tim Smith

Jun 2026

via Google

Heather Knoll isn't what it used to be.Ive hit my call light to use the restroom and the have taken as long as an hour to respond.Call for pain meds that are due,they are always an hour or more late.I had back surgery and am here for rehab.The girls in the physical therapy department are great.Nurses aids for the most part are worthless with the exception of a couple.They rate this place 5 stars.the building may be 5 star,but the employees are not.I can't bring myself to give them 1 star.I would not recommend this place to no one.maybe I made this post to early.Im going home tomorrow.So now I've been laying in this bed for 1hour and 15 min without my pain meds which were due 1 hrs and 15 miss ago.The nurses aids just walk around here not doing their job either you have to tell them you need water or you bed urinal emptied.and when they do empty it they never rinse it out.so now your room stinks. Go down the hall in my wheel chair they are all sitting in their little bar break area<br>.as I said before the therapy girls I would give 5 stars to but the rest of the help I wouldn't let them see over my sick dog.they are worthless.and I'm probably not finished yet.so beware of sending a loved one here.Im sure there's better places.Also known as FLOYD SMITH.Im home now but I just got a call from care source saying they have been trying to contact Heather Knoll about my health for over a week and nobody answers the phone.She didn't know I had been released

Tammy Denton

Jun 2026

via Google

My mom came to Heather Knoll after a fall where she broke her hip, femur, pelvis and shoulder. Therapy was wonderful and she was actually up and walking. Unfortunately she stopped eating and did not have any strength to continue on. Shout out to Miranda, Unit D Unit Manager, such a caring and loving nurse. Thank you to Debbie, housekeeper, and Rachel, STNA. Appreciate all of you!

Courtney Heller

Jun 2026

via Google

wonderful staff, clean facility, and amazing care!

Robert Roberts

May 2026

via Google

Heather Knoll is supposed to be top of the line re-hab/nursing home. They change out my mom's pad everytime she has to go. Then today I go in they had a poop container, they came back put fresh pads down wiped the poop off her leg instead of soapy warm water and clean up like they supposed to do. I understand they got other to tend to also, but, if your going to do a job the first and make the patient feel good about themselves. And, no one cleaned my mom's finger nail it was poop stains in some of her finger nails. I cleaned them for her. That's bad business. Now some enjoy what they do, and others there just there. This place need to do more than to want to take money from someone.

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Government Inspection History

7 inspection visits in the last three years, 25 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 29, 2026Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 10, 2026

Aug 15, 2025Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 9, 2025

Mar 6, 2025Fire Safety StandardHealth Standard6 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2025

  • Have exits that are accessible at all times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2025

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2025

  • Have restrictions on the use of portable space heaters.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2025

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2025

Jan 23, 2025Infection ControlNo citations
Oct 16, 2024Health Complaint3 citations
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 29, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 29, 2024

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 29, 2024

Sep 29, 2022Fire Safety StandardHealth Standard7 citations
  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 7, 2022

  • Use approved construction type or materials.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 7, 2022

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 7, 2022

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 7, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2022

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2022

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2022

Sep 12, 2019Fire Safety StandardHealth Standard7 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 9, 2019

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 9, 2019

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 9, 2019

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 9, 2019

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2019

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2019

  • Address subsistence needs for staff and patients.

    Severity C of L: potential for minimal harm, widespreadCorrected Oct 7, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Sprenger Health Care Heather Knoll Nursing and Rehabilitation offer?

Sprenger Health Care Heather Knoll Nursing and Rehabilitation offers Skilled Nursing / Long Term Care.

Where is Sprenger Health Care Heather Knoll Nursing and Rehabilitation located?

Sprenger Health Care Heather Knoll Nursing and Rehabilitation is located at 1134 North Ave in Tallmadge, Ohio.

What do families say about Sprenger Health Care Heather Knoll Nursing and Rehabilitation?

Reviews for Heather Knoll are decidedly mixed, with some families praising individual therapy and nursing staff after a difficult recovery, while several others describe serious lapses in hygiene, medication timing, and basic responsiveness to call requests. The 3.3 out of 5 rating from 107 Google reviews reflects this split experience.

How did Sprenger Health Care Heather Knoll Nursing and Rehabilitation do on recent health and safety inspections?

Sprenger Health Care Heather Knoll Nursing and Rehabilitation had 7 government inspection visits in the last three years, with 25 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Sprenger Health Care Heather Knoll Nursing and Rehabilitation?

Submit the Request Information form on this page to connect with Sprenger Health Care Heather Knoll Nursing and Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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