Heartland of Plymouth

Michael D.

Mar 2018

via Google ↗

My father is 89 and after two strokes and other health issues he no longer is able to take care of himself. He was sent to the Plymouth (Michigan) Heartland Health Center for rehab prior to moving to an Assisted Living facility. Wow!!! What a surprise. This staff was incredible. The doctors, nurses, medical staff, the social worker, the admissions coordinator and all the way to the janitor could not have been any nicer and more caring. Any question, assistance or needs were always met and always with a smile and an attitude as if they cared only for your family member. Highly recommend Heartland. Thank you to everyone there who help in taking care of my father for the three weeks he was there.

Bob

Dec 2017

via Google ↗

Heartland of Plymouth has provided great care to my father helping him restore his physical and mental health with great physical therapy and nursing care. Tara was phenomenal in getting him admitted from the west side of the state and keeping open communication lines with my family. I would recommend Heartland to anyone seeking short and/ or long term care for their loved ones.

Laura Dyas

Dec 2016

via Google ↗

Heartland Plymouth has been home for our mom for several months and was home for our dad until his recent passing. I use the word home because the staff at Heartland Plymouth literally encompasses your loved one into their hearts and assures that their care is priority one. My first interaction with this facility was one of crisis, needing to locate quality care that could house both of our parents. Our parents had been married for 64 years and we could not fathom splitting them up in separate rooms. After contacting five other facilities and learning that some had no beds, others wanted to separate our parents and others had conditions that were unacceptable to us, we found Heartland Plymouth. Tara, the Admission Director and Coordinator, who from the moment I spoke to her handled every detail of the admission process with professionalism and compassion. She left me feeling as if there was nothing to be concerned about. She went over and beyond the call of duty to make sure our parents were placed in a room together, were acclimated and oriented. Even today, Tara continues to make periodic visits to our mom’s room just to make sure she is having a good day and doing well. You see Tara in the hallways greeting each individual and engaging them in conversation. The front reception desk staff, Colleen and Latrescia, both welcome family and friends with warm smiles and always are there to assist in any way they can. On Thanksgiving, Latrescia, unprompted, walked out into the cold without a coat just to help me put my mom’s wheelchair into my car, she assisted with getting my mom into the car and hugged my mom with well wishes for a special day of family time. Every time you leave the building the staff check in with you asking about your love one and how your visit was. There have days when the visit was a difficult one and staff take the time to provide a hug, a smile and words of comfort. These gestures bring comfort on the ride home. This is the type of staff that is employed at Heartland Plymouth, the kind that take a genuine interest in our loved ones. Nurses like Michael who are there when loved ones can’t be to help our loved ones take their medication, shower them, dress them and put a smile on their face. The activities at Heartland Plymouth are varied and staff encourage participation. Food is wonderful and can be eaten in the dining room or in your loved one’s room. John, the administrator of Heartland Plymouth is often seen in the hallways, not behind his desk, actively interacting with those who are in wheelchairs and others who are walking in the hallways. He knows many by name and his sincere smile is evident that he takes his job seriously. He does not merely pass individuals by, he bends down to talk with them, laugh with them and give them quality time. While there is no replacement for our homes for our loved ones, we all know that there are times when our loved ones need the type of care we simply cannot provide. For those times in our lives when we are unable to give our loved ones what they need most, we want the best. For our family we have found it at Heartland Plymouth. It is a difficult choice to make but a necessary and loving one. Tara is there to help you make the choice as she was for our family. She made the process such a positive one and we are grateful to her and everyone at Heartland Plymouth for caring for our dad until his passing and for continuing to care for our mom.

Reeno Beano

Oct 2016

via Google ↗

This facility has to be one of the worst. Pretty much any need of the patient takes FOREVER to be accomplished. I remember having to practically beg to get my mothers diaper changed after staff had failed to do so hours after my mother had requested it. Medicine would never come in a timely fashion and though the doctors were often nice, they would arrive late as well. A lot of the nurses would openly talk down to patients in front of family members and would often be grumpy or rude to patients. The nurses also were very short with patients, appearing to not want do to do the very job they were being paid for! The staff would also seem to be constantly standing around talking to each other. You have to pretty much to everything for your spouse, parent, grandparent, etc. that the nurses neglected to do. Unless you want your loved one to be neglected and treated like a lesser being, you won't send them here.

Katie Barcelona

Mar 2016

via Google ↗

Staff was extremely kind, every single one. Front desk lady was always helpful and greeted each and every visitor. Aides helped us find places and were always polite and showed compassion to my mother. Rooms and eating areas smelled, residents were loud and often sprawled out in hallways, and small cramped rooms with no place to visit and always a roommate. Rooms were not updated and bathrooms were not very clean.