Haywood Lodge & Retirement Centers

mobile hacks

Apr 2026

via Google ↗ · Report

my grandmother lives here. Honestly at first it was perfect, but as time went on people got lazy. Vaping in the walk in area, laying on couches, 5/6 people standing around talking while call bells are going off. I got her transferred to spicewood because I heard it was better but honestly the only two DECENT workers is Sarah and I think the other ones name is kelsie or chelsea maybe and Dean he is amazing. On the other note, my grandmothers room never gets swept or mopped. Her bed pads always smell like urine and for the sake of her I won’t say her name or the woman that’s constantly on her hall for the sake of “peace”. Some of the things that I hear are damn near crazy for this place to be assisted living. Do better!

Jeanna Carswell

Apr 2024

via Google ↗ · Report

Just to sum it up in a nutshell, this place should be called independent living and not assisted living in any shape or form. Several day staff workers were superior and took great care of my mother despite being short staffed on a daily basis. Evening shift caregivers were below average and did minimal caregiving. Focus seemed to be gathering in front of the TV by 8pm to converse, vape, or perhaps sleep on the couch while on duty. Many evening caregivers had no training on proper technique to assist patients with ambulation, transfers from chair to bed etc. Very unsafe for residents who needed assistance with this. My mother had chipped tooth, bruise on lip, wound on hand that no one seemed to know what happened…this was two weeks prior to being told we needed to move her …no conversation of my moms change in level of care that would provoke this sudden move…interesting. As far as ADL’s go family better be aware mouth hygiene is never performed by staff. If the resident can’t do it independently it NEVER gets done. We were there on a daily basis and had to do it ourselves. Medication administration that is a paid service was hit or miss. If your family member has any memory impairment or needs any significant care this is NOT THE PLACE for them. Administration lacking in addressing and reporting issues that are unsafe for residents, ignoring issues that should be reported which by law they are required to report. Do your research before placing anyone in a facility and save your loved one from risk of less than average care and/or abuse and neglect.

Debbie Davis

Apr 2024

via Google ↗ · Report

First of all I want to say there are some hard-working and caring care-givers and staff here. However, make sure you do your research before sending a loved one to Haywood Lodge. Things are not always as they appear. The less-than-satisfactory care from some staffers could easily be addressed if administration would wake up and take action instead if of sweeping things under the rug.

Shelley Lucas

Mar 2024

via Google ↗ · Report

Very mixed feelings. The staff tried very hard despite being stretched too thin. The facilities were nice.<br><br>However, this was overshadowed by the conduct of the medical professional in charge. This person never spoke to me over the course of three years, except to urge me to move my mother to a more expensive facility. I asked repeatedly to meet with her on her rounds but was never given her schedule. I called once during an emergency and was told she was not working that week and no one was covering.<br><br>Finally, she issued an eviction notice to my mother, who was in a Medicare bed, as soon as the facility she was in developed a waiting list with full pay customers. She issued an eviction notice to a 93 year old woman in the final stages of Alzheimer’s! The excuses given changed several times and were laughable. She never spoke to me about the eviction decision. She never called me once. It seemed very clear that her goal was profit rather than compassionate care. It was disgusting.

Donna Surles

Dec 2022

via Google ↗ · Report

Wonderful staff and facility. Very warm and caring atmosphere.