3.9(45 ratings)· Waynesville average: 4
Own this community? Update your listing · Marketing for operators
1 / 6CMS Care Compare
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Smoky Mountain Health And Rehabilitation Center is a skilled nursing and long-term care community in Waynesville, North Carolina, licensed for up to 50 residents. Google reviewers give it a 3.8 out of 5 average across 46 reviews, though no detailed review text or amenity information was provided.
AI-generated from reviews and community data.
Smoky Mountain Health And Rehabilitation Center is a senior living community in Waynesville, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Private Bathroom. Families rate it 3.9 out of 5 across 45 reviews.
Smoky Mountain Health and Rehabilitation Center is a skilled nursing facility in Waynesville, North Carolina, licensed for up to 50 residents. All beds are Medicare and Medicaid certified. The center is staffed 24 hours with on-site nurses (RN), and amenities include an emergency call system, housekeeping, medication management, private bathrooms, and wheelchair accessibility. It holds a 4 of 5 CMS overall star rating.
Reviews are mixed regarding the quality of care. Some reviewers praised the facility's cleanliness, staff kindness, and professionalism in working with families and partner organizations, noting that care was "exceptional." Other reviewers expressed concerns about insufficient staffing and response times, with one family reporting extended gaps between bathing and slow answers to help requests. A reviewer whose family member was admitted post-surgery reported the resident required rehospitalization for infection, dehydration, and poor nutrition, citing inadequate staff levels for post-operative care.
Tell us what you're looking for and we'll match you with communities that fit. Free for families.
Help Me Choose3.9overall · 45 ratings combined
3.9★ on Google (45)
Bob Shultz
Mar 2026
This is Bobs wife, Cindy. Our sister stayed at Smokey Mountain Rehab for several weeks. The care and professionalism displayed by everyone from the office staff to the therapists, from the housekeepers to the nurses/ Nurse Practitioner were exceptional. A special shoutout to Ashley and Emilie for their kindness and patience with our sister, Patricia. I highly recommend this facility for anyone looking for caring, competent and exceptional care!
Chloe Thurman
Jan 2026
My grandfather was here for 25 days after major surgery and had to be re-hospitalized for infection, dehydration, and poor nutrition. In my opinion, this facility is not currently equipped to help someone heal after major internal surgery. Perhaps if they hire more nurses, but they really don’t have the staff to adequately care for each person as is. Some of the staff were very kind and helpful and I appreciate that, but they really should not be accepting patients that they can’t adequately care for. There were repeated issues with equipment, timely medication, and lack of attention to wound care leading to rehospitalization.
Delisa Ensley
Mar 2025
I have worked with the staff at Smoky Mountain Health & Rehab in my role as a hospice patient care coordinator. They have been a great partner in providing care for residents nearing end of life. We have worked together to provide Veteran pinning ceremonies as well as educate and support families and caregivers. We are honored to partner with them and continue to provide the best care and focus on quality of life.
Ramona Murray
Mar 2025
As a Care Advocate, I go into Smoky Mountain N&R once a week as I have done for 8 months now. From the very first time meeting staff, I have been treated with curiosity. Not only am I grateful for their kindness, I’m grateful that a community such as Smoky Mountain N&R respects and sincerely cares for each one of their residents. As well as keeping it top notch and clean. If you have the opportunity to take a tour, I would advise you to do so. You will be pleased!!
Rob Persons
Sep 2024
We brought my dad in and outside of 2 or 3 staff it was a horrible experience. They promised to bath him twice a week. After they bathed him the next day he did not get a bath for another 8 days. And then it was another week after that. It took HOURS for somebody to get to his room when he hit the help button because he needed to get changed or something else. He has no control over his bowels and often did not get changed until noon or later. I would not send my worst enemy here. We couldn't get him to a different place fast enough. If I could give zero stars I would.
4 inspection visits in the last three years, 20 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 11, 2026
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2026
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2025
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2025
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 22, 2023
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 22, 2023
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2023
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2023
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 22, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 17, 2022
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Smoky Mountain Health And Rehabilitation Center offers Skilled Nursing / Long Term Care.
Smoky Mountain Health And Rehabilitation Center is located at 1349 Crabtree Road in Waynesville, North Carolina.
Smoky Mountain Health And Rehabilitation Center carries a 3.9 out of 5 rating from 45 Google reviews. Smoky Mountain Health And Rehabilitation Center is a skilled nursing and long-term care community in Waynesville, North Carolina, licensed for up to 50 residents. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Smoky Mountain Health And Rehabilitation Center had 4 government inspection visits in the last three years, with 20 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page, or contact Smoky Mountain Health And Rehabilitation Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Smoky Mountain Health And Rehabilitation Center? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of Waynesville.
Waynesville, North Carolina2.4 mi
Assisted Living
Waynesville, North Carolina2.4 mi
4.1(27)
Skilled Nursing / Long Term Care
Waynesville, North Carolina2.4 mi
4.1(36)
Skilled Nursing / Long Term Care
Waynesville, North Carolina2.4 mi
4(27)
Assisted Living
Waynesville, North Carolina2.4 mi
3.9(27)
Assisted Living
Clyde, North Carolina3.4 mi
3.8(14)
Assisted Living
Home care agencies serving Waynesville bring help to the house: daily living, companionship, and respite for family caregivers.
